Tory Burch

I am going to give this store a solid three stars. I love their purses, but I have not had to stand in a line for an hour before to shop inside a store. It makes sense since its controlled that way to allow 1 – 2 people inside the store when somebody leaves. The inside of the store is not all that big like a Nike store for example.
They had a 40% off sale going on during Memorial Day weekend. The workers were helpful when approached. I don’t think one sales person tried to engage me. I had to keep asking the workers for specific items I was looking forward to buying. It would have been a waste to stand in a long line in the heat in Tx to not buy anything LOL!

I had a really good experience on a day it was raining hard and most other stores in the outlet were closing. Tori Burch stayed open with their amazing sale of 40% off (which is normally only 20%) and I found what I needed with the help of several sale ladies.
Was it a typical day? — No. It had great sales for Memorial Day weekend and there was a huge storm. I would definitely go back to look and i would definitely buy if there were good sales.

This location is extremely disappointing. Customer service is nonexistent. It makes me wonder if I even want to continue to give my business to this company at all. Sales associates were very short and snippy. Again, extremely disappointing.

I have to come back during the week because it was jammed packed on the weekend. I did manage to see a few items that were cute and prices seemed reasonable.

Let me preface this with it shouldn’t matter if I come in jeans and a t-​shirt rocking a «nameless» look — I expect to be treated with the same amount of respect that you give those customers decked out in «names» and some dignity… After all, this is an OUTLET location, so your noses don’t command the turn up you’re giving out so frequently…
If I ask you to bring out 10 pairs of shoes, I expect you to do just that. If and when I decide what I want, I’ll let you know. After all, YOU do work in retail — it’s your job. Let it be known that It is customers such as myself that keep you in business and with a paycheck…
For that reason, I’ll continue to order online and deal with my «concierge staff member» that goes out of her way to assist me with my multitude of orders — and bypass you «bougie b****es» all the same. I get far better service at Walmart…
I would give you one star — but I love TB products… Just not the people you got working for you… Ugh — next!

Great products, but absolutely terrible service. If you enjoy a shopping experience where you expect a high level of service, especially considering how much you will be spending at a store like Tory Burch, then avoid this store. I’ve come here only twice in 4 years and both times have had bad service. Seems to be a constant theme. The selection in the store is great, however, and they have a very big stock in the back.

This place is a hit-​or-​miss. There are many times when I have walked in, looked around for five minutes, and walked right out. Good service is nearly impossible to come by when the store is full of people. It’s pretty peaceful shopping when the store isn’t at full capacity so try to go in the morning.
As for deals; usually the outlet has items 30−50% off and shoes are at least one or two seasons old. Tip: call the store the day you plan on shopping at the outlet to ask if they have any daily deals/​specials for that day. On a random weekday at a tb outlet, all belts were $ 50, including the classic logo belt. Another day, a specific crossbody bag was on special for $ 79. One weekend, all shoes were an additional 30% off; I scored jelly thong sandals for $ 24 and revas for $ 90 that day.
Good luck hunting!

I am SO surprised at all the negativity this place is getting! It’s really a shame because I was just completely satisfied with every aspect of this place. Yes, they had a line outside, yes, it was complete madness inside, but NO I completely did not think it was hard to get an associate’s attention!
So I had to stand in line, but really, I don’t think it’s a gimmick. It’s a small store (just slightly bigger than the TB store in galleria) with LOTS of product & unfortunately, people steal in this day & age, especially when there’s too many people inside the store (I worked for a luxury handbag designer & inventory was stolen more often than you’d think, usually on Saturday’s peak hours, despite efforts to keep more employees, bag tags, etc). My family & I (stroller in tow with a rowdy toddler) were greeted the second we entered, which trust me, never happens when employees see «the stroller.» I was very overwhelmed because it was a mess, BUT I didn’t expect it to be spic & span. One of the ladies working there, Diana, really helped me find a bag I liked, answered every single one of my questions about colors, straps, return policy, sizes available, other bags, & oh my goodness, every question that could’ve been answered under the sun. I left so satisfied & was for sure going to leave great Unilocal review :)
Here’s the thing, I think it’s worth paying a visit here, but have your expectations in line. It’s the ONLY TB outlet in Houston (population of 6.5M!), people LOVE the brand & products (thanks Oprah!), & weekends are very busy in general at all retail places. BUT also know you WILL leave with something you adore that’s at least 25%-50% off from the Nordstrom/​Saks/​TB retail store. They even use the online promos in store!
I’ll be back after I save up for some shoes. It’s worth the hour drive from Pearland, since I ended up saving so much :) Keep up the great work TB employees!

Horrible customer service. Whenever I go in I rarely get greeted and even when sale associates sees that I’m looking at certain shoes they rarely ask if I need a size. Most of the time there are 2 woman at the registers talking amongst themselves while checking customers out. They have cute items but the lack of customer service makes people not want to go in. News flash, sales associates only work there, there’s no need to be snobby, especially in an outlet store.

Nice product, not the best service.
I stopped in tonight for a specific pair of flats. The weather wasn’t so great, so I figured that would work in my favor knowing that there weren’t many customers. I made eye contact with at least four associates, in the 8 o’clock hour. It was frustrating because use they assumed that I wasn’t going to buy anything, so they didn’t talk to me at all. Little did they know that I have wanted these for a while, but I just needed to know if my size I normally wear was accurate in this specific type. Finally the manager told a girl to get the shoes. I tried one on, and within a minute I was ready to go. It’s a shame because these aren’t cheap and you expect better service when spending so much, but the attitude completely changes when they realize that they are getting credit for a sale.

Had an excellent experience today thanks to Angela, who looked for at least 10 different items for my mom and me when they weren’t on the floor in our size. Angela also went above and beyond in looking for and finding several items for us in other stores, which took a lot of work. Really hoping the manager sees this as Angela deserves serious recognition!

So I worked at this store for a long time. No longer do I because I’ve since graduated. Call me biased but the associates are what make this a great experience. We have a line at times because (unlike some people who’ve reviewed on here already) there is a capacity limit. It’s a fire Marshall rule. We also hope to protect not only our merchandise (from shoplifters… because they do come) but also our customers. It gets really busy here and the last thing you want is some crazy Reva fanatic grabbing your shoes that you’re still deciding on and making her way to the register. Or worse getting trampled on by the sheer number of customers in the store. We also each can’t handle 15 customers at a time. The line is very necessary. We love what we do and love to make our customers happy. We can’t please everyone but we sure try by handing out free waters and giving your husbands and kids iPads on slow days.

Went to this location a while back & purchased the leopard gold flats they were about $ 200 & some, they gave me 2 different color leopard flats I wouldn’t have been so mad if someone else hadn’t pointed it out to me I tried to exchange them & they wouldn’t let me… waste of money bc I never wear them now

This store is extremely popular where standing in line to get in takes over 30 minutes, at least in the holiday seasons. I guess they have to do that because even after I got in I still felt it was somewhat crowded.
I was not impressed with the long wait or the limited selections they have inside. I wanted to get Tory Burch boots, a cross body bag and cute clutch, but I didn’t find any of the styles that I liked.
Granted, their price is as cheap as you can find anywhere for Tory Burch, and I walked away with a nice big bag I plan to use as my kiddos’ diaper bag, a cute belt that goes with many of my dresses, a cross body bag I plan to gift a girlfriend for special occasion, and a small make-​up bag just so I can get to $ 300 to get their 25% off discount. I felt I got some cute things at a 50% discounted price, although my husband complained those bags and accessories didn’t worth half of what I paid for. But for women sometimes brands are important… haha me so vain.

I love this place and the staff is extra friendly. I’ve never been disappointed with their merchandise or service.

Don’t Bother. Total waste. Idiots Tried to draw attn with line and claiming capacity issues. It’s all a gimmick and TB CEO should be embarrassed. Only ticked us off. Buy at Saks or Tory burch site. This was craziness and cheesy. Will ruin her brand

The store is super tiny with such limited selection of items! And the sales associate were horribly rude! Came in there and nobody greeted us or asked us if we needed any help! Will never go back there. The place is not even worth one star! HORRIBLE!!!

I enjoy coming here with my GF. I’m able to get some good deals and she walks away happy. They are just getting more and more popular that it becomes a mad house. The last time we were here we had to walk out because it was just too hectic. I wouldn’t be surprised if Tory Burch ends up like Michael Kors.

While I love Tory Burch, you would think that a more upscale outlet would have a bigger staff and better control of their store.
If I am about to drop over $ 150.00 on a pair of shoes I better be getting the royal treatment.
I was in here over the weekend to purchase a pair of the coveted and pricey Reva flats. This store was a madhouse. Not only was it dirty, there were people practically trampling over others to get to the shoes. At one point I was stuck, just standing in a wave of people. I was 2 seconds away from leaving, but I drove 45 minutes away to purchase these damn shoes and I was getting them. At one point some greedy lady grabbed my shoes that I was waiting to try on. Luckily my sales girl Sophia was SUPER nice and attentive. She brought me each shoe I wanted to try on and never made me feel like I was bothering her even though there were tons of other people trying to get her attention.
Once I made my selection I headed up to the check out where there was a huge line and a really rude customer arguing with sales associate. Instead of moving this customer to the side and taking care of others, she proceeded to continue this argument while everyone waited. It took about 4 associates to take care of this one particular woman. I must have been in there for an entire hour, just to be $ 178.00 poorer and with the worst customer service ever.
The bad thing about this Tory Burch is that they know women want their products and that we will pay the high prices, so they feel they don’t have to be nice. I feel like a huge sucker even though I love my shoes. If I wanted that kind of treatment I would have just gone to Wal-​Mart. Now that I know my size I will just order my Tory flats over the phone and have them mailed to me.

I’m a huge fan of Tory Burch, and who doesn’t love the prices of outlets? The reason i’m giving this place 4 out of 5 stars i because the past couple times i have went in here the sales associates were not helpful what so ever. Since i often come here i know who to ask and where to look, but for a person that has never been here they may find it hard to get a associate it help you. Overall, i’m always happy when i leave this place.