Surf City Travel

I just called them and they don’t actually have a office. I don’t like this I want to be able to see who I am talking to and ask questions. Especially if I’m going to give them my credit card number. For me, this is bad business. I realize many people won’t care, I do. I will continue to look for a agency with a OFFICE.

I was booking travel for a large group with this agency and was given several quotes but none included a service fee of $ 40 that they charge per ticket. In fact I didn’t find out about this service fee until after all our flights were booked and it was too late.
Buyer beware! When I contacted them and asked them about this, they just said that’s part of the deal, live with it. They didn’t even want to do anything for us to help us out.
After calling around a couple other travel agents you can find the same service for only a $ 10 fee. I will never use this agency again.

HONEYMOONERS BEWARE!!! We booked out our 8 day honeymoon to Fiji with Mia out of Dana Point. We gave her a budget, list of things we wanted to do, and a beach front hotel resort. and she sold us on the Outrigger in Fiji… Horrible decision. We overpayed for a resort that was supposed to be a 5 star resort with numerous rewards, but was definitely nothing special. (looked like a holiday inn with terrible food and a pool full of kids!). We also told we wanted to do a lot of long boarding (surfing). and be a on beach where we could go for jogs daily (or at least a gym!). We are up for an adventure but we want a room with a soaking tub, and a beautiful view… She explained to us she stays at the outrigger in Fiji often and it is everything we wanted but there isn’t a surfing beach hotel unless you spend a great deal more.
This would have been great advise if it was true…
All the things we put on a list NONE were met!
When we checked into the hotel the lobby was full of families and kids.
The food was terrible. the butler service was a kid dropping off crappy white wine and waiting for a tip every time he knocked on our door. * we are on our honey if the do not disturb sign is on. do not disturb. that doesn’t mean keep knocking til someone comes to the door and ask if he can come in. to drop the wine…
When we checked into the hotel they took the entire stays cost upfront, after we were fed up being a hotel that has NOTHING! we checked out and went to a different hotel. (we had to argue for our money back .) * not for the nights we has used. but the nights we were not staying, I have never in my life argued to get my money back for a place we weren’t going to use the service.
After we left; we checked into the Intercontinental !!. The front staff laughed and asked us who the heck booked you the outrigger for your honeymoon. my wife was in tears…
All in all the intercontinental was an amazing hotel. it lived up to waht a 5 start resort should be, and not only that, was cheaper per night, included breakfast, and had everything we had wanted. Beautiful grounds. Amazing View… Long flat beach to run on, we surfed right outside our room everyday… they had hiking, paddle boarding. scuba… a soaking tub outside on our private deck!.. Decent food… 4 bars. and adult only pool… horseback riding, * they had it all… Even private hiking trails to caves and waterfalls.
Intercontinental Fiji was great. Too bad our agent didn’t think of this resort. SInce it had everything on our list… and it was 300 $ a night amazing breakfast included.
and it was 35 mins closer to the airport…
Overall we felt like we had 2 completely different trips, the first 2 days booked by our agent, and the rest salvaged by her at least being able to get us in at the Intercontinental. We didn’t appreciate being told by her that Outrigger was more Fiji style and maybe we’d be happier in a more western style hotel.
I’m sorry, but a 5 star hotel is a 5 star hotel, and no matter where it is you expect certain things, regardless of it being Western or not! Outrigger is definitely NOT a 5 star resort, and Mia should have known not to send honeymooners there.

This travel agency rocks! They are the kindest married couple who love what they do and it shows! Highly recommended!!!

They Guys ROCK… Used for my trip to Aussie… Didn’t have to waste HOURS on the net, cause they priced it all out, and got a better rate/​flights for me… Would recomment like my barber!