Raymond’s Watch Repair Service & Sales

I initially brought in a few watches to get batteries replaced and was satisfied although I thought it was a little bit expensive compared to the other watch repair places I have used in the past. So I brought in a 1940s Gruen ladies watch for an estimate. Raymond gave me an estimate of $ 350 which I thought was pretty darn expensive but I wanted to make a gift to my daughter. At the same time I mention I had a grandfather clock that needed setting up after a move so he offered to do a house call to set it up for me. We arrange for a Sunday of his choice and I also left the watch to be repaired. When the sunday arrived, Raymond’s watch repair did not arrive. No call, no notice, just didn’t show up. When I tried to call there was no answer. When he called to give me the estimate for the watch repair I mention that he was a no show and all I got was «oh I forgot» without an apology. I decided that because he was so irresponsible I was not going to have him refurbish my antique watch so I went to the shop and picked it up and informed him of why I was not going to use him. He didn’t seem bothered that I was upset that he did not show up on that Sunday that he himself had picked for the grandfather clock repair. I just took my watch and went to Owens watch repair a mile away. They gave me an estimate of $ 150 less then Ramon’s to refurbish the watch and also $ 50 less to repair the grandfather clock so I guess every cloud has a silver lining.

went over to Raymond’s to get my Nixon watch checked out since it stopped ticking. Excellent customer service, very efficient, and friendly! I was completely satisfied with his services. He replaced my battery for my Nixon in less than 10 minutes. He’s a honest and nice person, go to him for any watch repairs.

This place is awesome and so is the owner Anthony! Got 2 watches fixed here and he did a great job. Anthony has great customer service and is quick! Fixed both watches within an hour. They also do computer repair, engraving, eyeglass repair, and they fix game consoles. I will definitely be back here when I need anything, thank you Anthony!

Too expensive. 20 bucks for a watch battery and charge so much just to remove a link. Move on people to a better deal.

Just walked in here for the first time and asked if Anthony could help adjust the band on a new watch. He was very friendly and helpful. I’ll definitely be coming back soon to give him more business in the future.
Thanks!

I brought my Swiss Army in for a new band. Anthony was very friendly and helpful as I tried to decide on which one to buy. While I was deciding, an older gentleman entered and received the royal treatment, which goes a long way in my book. I’ll definitely come back for future repairs.

Amazing what new ownership can do for a store. I understand that people were deterred to going to Raymond’s in the past, but the service that I received the past two days for my mother’s watch was incredible. Quality work and some of the best customer service I have received in years. I highly recommend this place for all your jewelry and watch repairs.

I came to get two links taken out of my new watch I had purchased somewhere else and the lady sized it for me then when it was all said and done gave me a price which was $ 25!!! I was on a time crunch so I had no other choice to pay but had I not been in a hurry I would have refused to pay and had the links out back in. I’ve never in my life paid more that $ 5 to get that done. This place is a rip off and just want you for your money especially once she found out how much my watch was worth. Also very unfriendly, try to avoid this shop if you can.

$ 20 watch battery? Come here if you want one. Also come here to have your watch abused. lady here had trouble with my watch (old man watching her not offering to help) was tapping (I actually describe it as POUNDING) for at least 5 minutes. .couldn’t get back to go back on…
Finally brought it to me and said $ 20 for battery. I was STUPID not to ask how much first. paid it. Lady said she set the time.
I left as QUICK as we could (after waiting 20mins). Got away 5mins. .looked at watch. same time we left shop with.
Went back. This time OLD MAN looked at and said not working (wonder why after all the POUNDING that was done by lady (wife). Oh forgot to mention from beginning they were PUSHING watch cleaning for $ 95. .then came the pounding.
Removed battery and gave me $ 20 back. I ran and WILL NEVER GO BACK. And you shouldn’t too. (FYI they have sign offering free battery if you leave a GOOD Unilocal review. The next time.) Notice and heed the honest review I am leaving… buyer beware.

Wow! Would give 0 stars if an option. $ 20 for a replacement battery. At JC penny you get a new battery with a life time warranty for $ 10. This place is a joke! They didn’t even bother to do a very basic cleaning of the rubbery wrist band. Honestly, where has good customer service gone? I would highly recommend NOT going to this watch store, you will leave highly disappointed and feeling ripped off. My grandparents took it in for me, had I been there I would have had them take the battery out (replace the dead battery) and gone elsewhere.

I came in this place because friend brought his watch here. They told me I needed a $ 75 dollar cleaning that is why the battery does not work. I gave them $ 20 for a new battery and they told me to leave the watch it needed cleaning. My gut was telling me I was getting ripped off .I took it to the Watch Connection and the battery they put in worked fine and I did not need a cleaning. This place should be a shamed of themselves .Stay far away from this place .The BBB should come down on this place.

I seem to be in the same boat with all previous visitors here. should have read up Unilocal first.
I’ve always walked by this business and decided one day that I would come in to support the small business owners. Immediately felt scrutinized and rudely received the owner’s wife, but decided to assume it was just a cultural difference thing.
Told them a couple of the links on my Skagen’s wrist band were bent and keep getting caught on my sleeves, etc. Felt I might have been rude or demeaning when I asked to make sure he would be able to fix it (because the owner, hands obviously trembling, looked confused still), so I agreed to get my batteries replaced, also.
Came back a couple hours to compete botch-​job. Either he broke parts of my watch off and wantedto conceal it, or simply forgot what he was doing, but I found visibly dried glue all over my watch, even on the face! I paid and got out of there before I blew up. Didn’t even care to check if the batteries are done properly.
My watch still catches onto things and the metal looks like it’s melted in certain areas.

wow! I cannot believe I came to this location without reading the reviews on Unilocal first. The owner is extremely rude! The lady at front is nice but the gentleman is plain plain rude. I have to say that the work they did on my watch was also lol unacceptable. I had a cracked screen on my watch they replaced it and there was a lot of little dust inside to watch. Overpriced. Do not come here or waste your time. I am very surprised people that have small businesses are still in business is taking space away from people that could actually provide better performance and also benefit the economy

Scratched a new watch.

I came here with my fiancé to have a couple links removed from his fossil watch and have the day hand fixed on my $ 150 Guess B.C.A. Watch. I was told that it would cost $ 25 to fix the hand and that if they couldn’t fix it they would call me. We never got a call. We just picked up the watches and the day hand was missing all together (before it had been sitting in the watch). I asked them where it was and they said it couldn’t be fixed, that if I wanted it fixed I would have to replace the whole mechanism. On top of that, the hand was missing completely (thrown away, I’m assuming). They still charged me $ 20 for throwing away a piece of my watch. Bullshit. DO NOT COME HERE!!!

If I could give a minus I would. Worst service ever. Told us he change a battery and could press my diving watch but when we went to pick up all he did was changed the battery. When I asked if he pressed it he said yes. But when I told him my husband was going to take it diving he said he couldn’t guarantee the watch wouldn’t leak… unbelievable.

Had them put in two batteries into two watches and when we got home, one of the watch lights would not go out. He made us go all the way back, watch was now broken, and at least they gave us the cost of the battery back — we now have our money back but no watch. Watch out!

I have an citizen watch that went dead after about seven years. It was a great watch. I took it to Raymond’s watch repair thinking the battery needed to be replaced. They told me this is a special battery and had to order it it would be $ 85.00. When I got it back it ran for about 3 days. Dead again. I was told it needed to be cleaned I said how much is that? another $ 35.00 go ahead and clean it. Got it back after a week ran for a couple days. After about four times of this. I got it back and sent it to citizen for repair in Torrance, CA.
I got a repair notice that It would cost $ 76.00 To recharge the watch, clean and replace the mecinisum. The found duck tape inside and had to clean the glue out of the watch.
Please do not go to this place. I’m thinking about small claims court

can i give negative stars? i came here with my mom for a simple resizing. i just needed a few links taken off because i have a super small wrist. a very simple procedure. the old man (who i’m guessing is raymond) was so unbelievably rude the minute we walked in, i already knew i wasn’t going to let him touch my watch. not only was he rude and crass, he was belching while talking and i noticed his hands trembled. my mom asked me if maybe i should take it to the actual store b/​c it was an expensive watch and they might provide resizing as a free service. the guy cut her off and started yelling at my mom. i don’t even remember what the guy said because i was so livid.
i didn’t even bother to respond, i grabbed my mom and left.
horrible!

maybe «repair» meant «destroy».
I should have sensed the shadiness when «We Buy Gold!» signs were plastered on the door and all around the store.
My watch was fine, just ran out of battery after about a year and a half of use. So I go to target and see this watch repair place and think «perfect!» so i tell the lady i need the battery replaced, she eyes it, and says, «$ 20, be back in half an hour» while her husband (?) sits at his desk with his magnifying glasses on.
$ 20 seems a bit steep but what do i know? i haven’t had a battery replaced in a while so whatever, that’s fine. i come back in half an hour and the ticker is ticking, but the lady has no idea how to change the time on the watch… which is odd for a watch repair place. I give her $ 20 in cash (seems like a cash joint) and go on my merry way.
A put the watch on the next day and notice the time isn’t right, well i must not have set it before right? i set it, and look at it a couple hours later and realize that the minute and hour hands have not moved though the second hand ticks away.
i can’t make it back to the store till a few days later and tell the lady what’s wrong. she looks at me like i’m crazy and has a condescending tone with me for thinking their battery replacement had anything to do with it. I just leave the watch with them, and ask them to figure out what’s wrong with it, it is a watch «repair» place after all right?
so the husband (?) calls a few hours later and says, with the same condescending, «we just changed the battery» speech and tells me the gears are worn. odd for a year old watch dontcha think?
I ask him, «can you fix it» he answers with, «the gears are worn and…» i ask again, «can you fix it» he answers with, «i need to… bla bla bla» answer the fucking question. I give up and tell him i’m picking up the watch tomorrow, i don’t trust them to fix it at this point anyway.
suspicion: they broke it trying to figure out how to set the time. duh a simple battery replacement doesn’t break the gears but cranking it trying to set it does.