Laura’s Cleaning Personnel Service

I have been using Laura’s cleaning for 7 years now. I absolutely love the way the girls clean my homes (and I am very picky). I have vacation home in Big Bear Lake that Laura’s cleaning takes care of as well. One of the best things about this service is that 3 cleaning ladies arrive at my home and are able to clean my home in 2 hours. Other cleaning services i used in the past sent one cleaning person and she would be in my home all day long. I love that i don’t have to wait all day to have a clean home or constantly move around the house so i am not in the way of there cleaning. It is a luxury to have a professional cleaning crew come to my house, but the prices are affordable. You won’t regret using this service the girls are also very honest, and reliable.

I have been a satisfied customer for over 10 years and I would recommend Laura’s cleaning services to others. I have found them to be reliable and efficient while doing a thorough job and reasonably priced.

Have been using Laura for 5 years. Her service is great. I have no complaints. Her team gets in and out and does a great job.
During the holidays is the busiest time in Big Bear and when you make the most money renting your cabin. Things were definitely crazy this year and Laura and her team really came through.
I would suggest Laura’s Cleaning Service to anyone !!
They are great !!
john s

My sister hired this service to clean a new 4 bedroom 2 bathroom house that she just bought. She was given a two and a half hour approximation with a 2-​person team but it ended up going to 4 hours (8 hours total), and two of the rooms haven’t even been cleaned! But the cleaning ladies had another appointment and had to go. She kind of expected the extra time since it is a fairly old house. What she took issue with though is the fact that after four hours, the rooms that have been «supposedly» cleaned were still not clean! My sister could still see some cobwebs on ceilings and dirt on window sills. After inspecting the house with her, I would have given this service a one. But she could tell that the cleaning people really tried. So these two stars are really for effort. It just seems like they don’t really know how to clean despite calling themselves «professionals». Suffice to say, none of us will be using this service ever again.

LAURAS CLEANING PERSonal service is the best cleaning service I have ever had I’ve had several different cleaning services and this one by far is the best one. They came in and did a fabulous job my house was fantastic I was very satisfied I would recommend them to anybody and the owner Laura is very sweet and nice she’s also very honest and I like that.

I have been using Laura’s cleaning service for about 4 months now. I had never used a cleaning service or had a housekeeper, so I did quite a bit of shopping around and found that this service was the most affordable for what I needed. I have been very pleased each time the ladies have come to clean my house. I can tell right when I walk through the door that they were there. Smells clean and looks immaculate! I highly recommend crew 2… the mother/​daughter team has been to my house the most and they seem to be very meticulous in their work, right down to all the baseboards and window ledges being cleaned. The other services I called did not include this in their regular cleanings… it was either additional or once every couple of months. I never find anything out of place/​misplaced. The ladies take good care to replace everything to its original place. The owner, Laura, is always very accommodating and able to schedule my appointments, even on a shorter notice. Definitely recommend this service to anyone in need of a good housekeeper!

I love Laura’s cleaning service along with all the employees… they always pay real close attention to detail. I always use before and after gatherings in my house and they always do a great job. I used to be a cleaning supervisor so I can pretty much do a white glove inspection. I don’t cause I can trust the cleaners to provide great service. I highly recommend Laura’s.

In response to the owner Laura’s message. First off read what I wrote I never said anyone quoted me $ 80.00 for 8 hours. I said I was quoted $ 80.00 for 4 hours PERIOD! I was misled to believe the final price for 4 hours total was $ 80.00. This crap about you doing the math for me etc etc… Again nobody ever said «$ 160.00» to me ever or as you claim when you did the math for me. I find it funny in my opinion your being dishonest on Unilocal in your response about many things other then the quote issue when your not even the one I spoke to originally it was your receptionist NOT you! So just like you covered up for your employee Lucia who you stated said nothing was broken in my house. That’s clearly BS since I have added one of the damaged items in my review. Were you at my house to know or see that nothing was damaged? Seriously instead of arguing with a customer about what wasn’t broke etc and insinuating that I’m lying check your facts lady. Funny part is she was even going to try and hide it. I heard a loud noise coming from the living room which is what prompted me to even go and see what she was doing it’s only then is when I discovered she broke the 2 items. Again as I stated she was very defensive and making a bunch of excuses. Look I don’t care if this woman Lucia worked for you for over 50 years bottom line is she broke 2 things in my house PERIOD! It’s obvious this woman can’t take any responsibility for her actions or you for that matter when your basically cheer leading for her. As for leaving the window open in my bathroom… These women had no communication skills what so ever that much is clear point being if they felt it was necessary to leave a window open due to the smell of the cleaning supplies then it’s only professional and respectful for them to come ask me prior especially since I made it VERY clear upon their arrival I have the AC on. Again electricity is very expensive and why have my AC on and running if they are just going to leave my windows open that doesn’t even make any sense. These 2 women were at my house for 2 hours. That’s like equivalent to 4 hours as your claiming right??? Well their work sure didn’t reflect that not in the least. Even a few of your other Unilocal reviews complain about the same thing in addition to the miscommunication in pricing so it’s obvious this has happened before. I would also like to make note although I did tell you I didn’t want the service at no charge that was prior to the two ladies leaving my house. It was only then when I discovered all the bs I found that was wrong. Your right you can’t please everyone and how can you when you basically make your customer feel like their making things up or being dishonest. You need to step up your customer service skills big time. Because you clearly don’t know the true meaning of it.

Love my maids they always do a great job my favorite is team 2 and team 4… Always on time and do a lot in an hour

Was hoping to get help finding the right cleaning people for our home. I called and was told that they are a referral service, and they had a good crew for us, based on our needs. So, I said I would give it a try. First, called the day before because they could not find our home on a map (?). When we cleared up that they had written the street name wrong, they said okay. Then, the actual cleaners showed up late the next day.
They were hired for two hours, and of course we were told that because it’s two people for two hours, it’s like four hours of work. For a house that is new and not dirty, just the general dust, vacuum, wipe down sinks, etc. they were not able to finish in the two hours. (2 hours with two people) They were slow-​moving and not very meticulous in their work. I stopped them at 2.5 hours, as they would have stayed at least three. Or more. So, I paid them but did not ask for them to return. I assumed management from Laura’s would contact me to follow up on our satisfaction, but never heard from them.
So, if they don’t choose to follow up, I have no other way to provide feedback.

update from my previous review.
got a call from the owner apologizing for what happened previously and offered free cleaning service. even though i was reluctant to give them another chance, bottom line, we’re all human and mistakes can be made. i really do appreciate the phone call.
cleaners were actually early to the apartment and they did a great job

My house was just renovated and the whole house was dusty. Having to clean after the construction crew was so tiring. So, I searched on Unilocal for a reasonably good cleaning service near me and Laura’s Cleaning was the most reasonable priced. I called on a really short notice and spoke with Laura. She was very accomodating and friendly. She was able to find two persons to come to clean my house on an early Saturday morning on their dayoff. They took their time to find the route to my house. On the day of, they show up on the dot. We initially asked them to clean the two bathroom and the kitchen. They went above and beyond with their cleaning and cleaned what I asked and the whole second and first floor in two hours. I am very pleased with their service and will use their cleaning service again in the future.

These ladies did a great job on my house. They asked me what specifically I wanted cleaned and were able to get almost everything done in the allotted time. The price was great and afterwards everything smelled clean and sparkled. I have already recommended Laura’s Cleaning Service to one friend and will continue to do so.

Cleaners did a good job. But if you wish to you use their service, please be sure to discuss the rates and make sure both parties are clear with the pricing of service. The representative whom I spoke with was not clear with the information provided, which resulted in miscommunication. But I would still recommend them. Just my two cents.

After calling around all over the place friday and saturday after work to find a house cleaning service, Laura’s was the only one to get back to me before the weekend was over, which I appreciated. Their prices are great and they did a fantastic job cleaning all the surfaces in my house in a very short amount of time on very short notice. Very happy I found this company.

The cleaning itself was thorough, however there were a few other issues. 1. They did not finish the job in the expected amount of time. And this is new to me, but they weren’t going tofinish unless I paid them more. All previous cleaners I’ve used have agreed to a set price and then completed the job. 2. They broke a cross of my wifes, knocked down both blind rails on top of the upstairs windows. The cross was able to be superglued; not a mention was made of the blind covers. They also did not clean the inside of the window frames, leaving spider webs. I could go on, but I won’t. The cleaning was thorough though. For all these reasons; I have a hard time recommending them.

I called Laura’s in a desperate situation. After neglecting my kitchen since last Spring since finding out my home is being purchased and Demo’d by CalTrans to expand the 5 Freeway — I found that I could not face the Holiday’s in the crusty state it was in. Yesterday, Laura sent out two of her «Cleaning Angels» to give it a top to bottom polish and organizing. After 3 hours of labor and love I came home to find a newly transformed palace. (That’s 6 woman hours for the record! Ya it was pretty bad I’m ashamed to say.) I didn’t want to leave the kitchen! I just wanted to stand there and bask in the glory they have created. Next step. haul them back out to do the rest of the house. When I move, setting up a regular cleaning schedule with Laura’s is one of the 1^st things on my agenda. And every single one of my friends who have cleaning services (and all of them unsatisfied to hear them tell it) will be hearing about Laura and her amazing ladies! 5 Stars!!!

I have used Laura’s cleaning service for years ! They are detail oriented and I have walked in unannounced and found them cleaning behind my couches! It’s the small touches that they do that make them stand out above all the other cleaning services out there. Always receive a reminder call and have always been adaptable to my working schedule which is a must!

We have used Laura’s Cleaning Service now several times. In the past we have used other maids and have not been satisfied with the work that has been done. Laura’s teams are quick and efficient… I would absolutely reccomend them for the monthly clean. The work they do is not too deep unless you tell them to focus on a certain area but they get the job done well. I will continue to use Laura’s and just be more specific with the teams when they come out. I would definately reccomend them!

i am very hesitant to say anything negative about me (who is not tho?), but i loathe scrubbing, vacuuming, dusting, sweeping, etc. this doesn’t mean things in my house are not clean and organized… i just don’t want to clean and organize them myself. someone taught me there’s a solution for every problem, and for my problem, i found a perfect solution; a maid service (genius!!!). so i called around and booked laura’s cleaning service. 8 am on saturday morning (exact time they promised), three ladies showed up with their gadgets and started doing all the things i loathe. 2 hours later, i was happy to walk around the house without slippers. although laura’s service was a little more expensive than others i’ve used before, they were available in short notice and did an awesome job. i did feel they were rushing a little (they had another job after), but it was cool since i was paying them hourly.
p. s. — i don’t understand why the cleaning service ppl are not consistent. when they first start, they do a great job. but three months later, it’s just not as dust-​free and spotless as before. why, why, why??? do they think i won’t notice the dust under my tv and bed? i will update my review on this business again.