Enterprise Rent-A-Car

Poor selection! Use another location. Had to take a mini van which was a higher rate thus I ended up paying more on taxes! Yes, I had a reservation and called the night before and was assured they had a sedan but when I got there my only option was an expensive mini van.

Bunch of turds in ties. They were unwilling to give me accurate information about insurance coverage when I picked the car up. Then I tried to return the car at 12:10pm (they close at noon on Saturday) but they couldn’t finalize the rental. The guy said he could take the keys but I would still be responsible for the car till they checked it in on Monday.

Worst customer service. Denied an upgrade that I was eligible under my corporate account saying they don’t have a full size, then said they don’t even have a standard size. So I got the next best model intermediate. Out of the gate it shows a maintenance light so they switch me to a horrible model of a different company. I object but again no upgrade! Lastly I return it 15 min after closing, so they say their systems are closed and the return will happen next day, I said fine so I leave the keys upon the guy’s request. Next day I see they charged me for an extra day. Basically paid for a day i didn’t use. I am sure systems allow them to change the date but claims about Customer satisfaction and going the extra mile are basically to fool you. AVOID. There is an AVIS next block down the road.

To start I rented a Mercedes 300c to try it out. Specifically told the lady that my credit card would cover the insurance. She says, «initial here to waive coverage.», which I did. Find out later you were supposed to initial if you wanted the coverage. Bait & switch. Not a good way to start a basic business relationship. I was told I could come back at any time to switch out for a car that was at the $ 30 a day my insurance company covers, which I did a few days later. Guess what, no car. In the past Enterprise has covered the additional charge no problem. They didn’t. Everything I was told each time I was there was 180 degrees the opposite. Was told they’d make it right. Still haven’t. Enterprise used to be the best. Unfortunately at the Cypress branch service does not measure up. Had much better experiences at the branch in Cerritos next to the auto square.

Excellent service from Marc on picking up the rental as well as the rest of the crew when returned, this location is my default car rental home, keep up the awesome service!

Reserved a full size car weeks in advance for 5 PM. Showed up a few minutes after my reservation time and was told my car was being washed at the moment. Sit down to wait and watch other people come and go with no problems. 5:40 rolls around and the guy tells me my car is on its way from being cleaned. 6:10 he takes me outside to my car and he then tells me he doesnt have the full size car I reserved. So much for it being at the wash…
He offers me the only two cars left, an intermediate (small) car or full size truck. Since the vehicle was needed for a long trip I had no choice but to take the smaller car, which was dirty BTW. I tried to cram all that I could in the car for the trip but wasnt able to take all that I planned on due to the smaller size.
When I returned the car I was waiting in line and over heard a woman being told the car she reserved wasnt available, seems like this happens a lot. Whats the point of reserving a car if they’re not going to have it there for you? When I get to the counter the guy offers me 15% off due to them not having my full size car. But that was 15% off of the full size price, which is the same cost as an intermediate car. So I point this out and he takes a bit more off.
Next time I need a car I’ll try someone else, hopefully they understand what a reservation means.

Very poor customer service from this gentleman who clearly saw me first and decide to ignore me for some reason and help another gentleman.
He didn’t even offer to give me a ride home and when I asked he said he didn’t know how long it would take and that it would be a tight time frame to fit me in. When the next lady returned her vehicle he offered her a ride home with no problem. I ended up deciding to walk home after 30 min. SMH
I have been here many times and thats the first time I’ve experienced this treatment. Please change that attitude and be more helpful.

Rented from here almost a dozen times over the last couple of years. They have always been thoughtful and kind. I wish you could schedule pickups the day before, but it’s no hassle.

I made reservation online.
Got 2 upgrade car, and same price.
Morning always busy if you are hurry need a extra time to waiting.

Rented a vehicle for a week and received a special from my insurer for an upgrade. The check-​in process was easy breezy and I did not have to remind the staff about the upgrade. The pick-​up service was courteous and friendly. They even dropped me off afterwards!
The only issue I would love to see improve is the wait time on the phone and how the representatives address questions and inquiries. Might be easier and more consistent if all the representatives followed a script and provided consistent answers. (For example, one rep affirmed they would provide pick up service. Another rep (because the call was dropped so I had to call back) requested I call back closer to the time to remind Enterprise that I needed a pick up.)

Very busy location, they didn’t have time to pick me up as they advertise, also be prepare to have little extra time as they are busy, other then that once you are in staff is great.

My reviews are usually very absolute to the business, their performance and their hospitality but if I rate this place in same order, I won’t give beyond 2 stars
But for some strange reasons, I am keeping this review to 1 employee at this location (Katlie)
She was super helpful and detailed in her reasonings, since my rental was paid by auto shop so she made sure that it’s well reflected on my rental, I am hoping they won’t ding me anymore ;)
Will I go to this location again, may be No as overall this place is a disaster but I would recommend Katlie for anyone going to this location so that you guys get the best treatment

The Enterprise in Cypress continues to lead the way in rental cars. Fast-​courteous professional staff makes this a no-​brainer to use this location. Great job to Enterprise Rental Car and to the awesome team at the Cypress Location.

The store was BUSY and Service was slammed on pickup day, Friday and drop off day, Monday! But staff remained professional, extraordinarily helpful and pleasant.
I had the weekend special, and exceeded my miles and the rep showed me how to save some money on my overall bill, instead of just charging me.
Although it is farther from my job, I will use this location again!!!

AAA referred me to this enterprise after my car got towed for mechanical problems at first they didn’t want to let me rent because I didn’t have my drivers license with me I had to go back home to LA and then come back the following day to rent which I thought was going to be a problem but turned out to be a great experience with Evan who is able to match my rate for Avis for the week and actually got me a cheaper rate with a bigger vehicle for the weekend I’m very satisfied with the customer service that I received from them I will definitely be going back again and I’m very happy that AAA referred me to them.

Incredibly poor customer service. My wife came in with our three children after an accident and treated her poorly. We also had two mysterious charges that took me five calls to straighten out. At one point I was on hold for 55 minutes! I would go somewhere else.

The staff was wonderful ! They called the day before to see if there was anything they could do for me. They picked up the SUV from another location so I could leave earlier than planned. My only complaint was that in the 3 row seat there was trash under the seat, and who ever cleaned the windows did a lousy job because when the sun it the inside was all streaked and it was low on windshield wiper fluid. But other than those few thing everything was great. The pick up was so easy and fast ! When it came time to return the car I was in and out within 5 minutes. This was my first time renting with them. I usually rent from budget but not anymore. With the quick and friendly service I found a new place to rent from. Plus one other thing they walked me out to the car and explained everything to me, not like budget they hand u the key and say any? s after u find the car in the lot just come back in. So I hope everyone has a great experience as I did.
Thanks

Go elsewhere! This place does not really want to rent you a car. They would not pick us up. They made excuses about how they would not pick is up at our location, but they have picked us up here in the past. They were rude to us on the phone. They hung up on us while we still had questions and we were still on the phone. There was no courtesy. Not professional — no excuse. We will go out of our way NOT to go here again. When did businesses start hiring people like this?
When did car rental agencies stop being open on the weekends?

I can say they doing awesome Over all.
I got attracted for following:
1. Pick up, they picked me within 5 minutes of my call.
2. They provided good car and answered all my questions correctly
3. They had courtesy call: To get the status of How I’m doing with the rental car.
Keep up the Good Job
–Sid

I rent from Enterprise 2 or 3 times per year for work from this location and its Ayers Hotel satellite office. The last three rentals have been nightmares. Two occasions there have been near bait and switch tactics, i.e. I rented a Grand Cherokee or similar and they try and give me the Jeep patriot. Or more recently a Dodge Journey for the full size SUV I reserved. Clearly much cheaper vehicles trying to be pawned off for the ones reserved.
I was able to rent a BMW X5 for similar price out of Avis at long beach airport, wont be going back to enterprise which is a shame because the location is great for me but the hassle of a surprise car smaller than what I need for the trip is not worth it.
Sadly I experienced the same exact thing at Enterprise at the airport in Orlando, FL recently, coincidence? Doubt it. Fair warning.