Old Cutler Animal Clinic

I have been going to this vet for 30 years with my different dogs. I take my 12 yr old mixed breed Lily here every 4 – 6 weeks for bath, nail trim etc. She had never had her teeth cleaned and Dr Steele recommended I get that done. I agreed. I left her for day and when I picked her up at 4 PM, Dr Steele told me to pay my bill and then see him in exam room so he could give me antibiotics for her. I paid the 334.00 bill with my AMEX and had Lily on a leash. We walked into exam room and started to talk to Dr Steele. I was holding my dog’s leash, she was 90% in the room with her head in doorway looking around. Out of nowhere a wild cat jumped on her head and proceeded to try to scratch her eyes out. My mellow, sweet dog just stood there. I hadn’t quite figured out what was happening yet. I started to pull her leash into room to dislodge cat, but the cat stayed on her. She was bleeding from around her eyes and mouth. A vet tech managed to get cat off her (I understand she was hurt also).The vet cleaned Lily up. She seemed to be in shock. He said the cat had tried to scratch her eyes out. She had small puncture wounds around eyes and mouth. When I asked Dr Steele what the heck had just happened? His answer was (very non nonchalantly) Oh, that was a «outdoor cat» we are trying to train to be a «indoor) cat. I asked why the hell would you be so irresponsible and negligent to have a «wild» cat loose in here? He said the cat doesn’t like dogs, was probably harassed by dogs living outside. He corrected me and said it wasn’t a wild cat, but a outdoor cat. I’m not sure what the distinction is, just that it was really stupid. I said what if I had my 2 yr old grandson with me and the cat doesn’t like kids either. Told him, if he wanted to train cat to be indoor cat he should have taken it to his house, not let it run around office. I told him I wanted my AMEX credited back to me. He said I would have to talk to Dr Harris, who is the owner. I asked to have him call me to discuss situation. That was a on a Wed 8÷18÷15. Dr Harris was to come in next day. After all the yrs going there, he didn’t have the courtesy to call me. I went in Monday and picked up my records. I put a dispute into my AMEX for the $ 334.00,it’s pending. I have also filed a complaint with the Dept of Business Regulation in Tallahassee.

I’ve been coming here for many years with two different pets. They are very old schooled in the sense that nothing is digital so be patient. The staff is very friendly and they are always thinking for the best interest of your pet. They recommend specialists whenever necessary and are always easy to talk to.

DO NOT take your pet here! Unless you want to wait… and wait… and wait. Staff members are not the most friendly and they charge you extra for everything! I took my dog there last week for boarding after his annual a week prior. I brought dog food portioned out for his stay. When I checked him in, they not only told me that there is a $ 3.00 charge per days for them to feed him his food, there is a $ 10 day of pick up fee. Finally, two more vaccinations were required at a charge of $ 55 each. Really?! More vaccinations after an annual visit? Especially since I made the boarding reservations at the same time. Finally, I received a call on pick up day at 5pm reminding me that I had 30 mins to pick up my dog. When I got there, no only was there an hours of operation sign posted with the closing time of 6:00 pm, I was told that if I was late, I would have to pay for another night. I just moved to the area and am looking for a good vet and kennel… this is not the place.

Just moved in the area and needed my yorkie vaccinated and groomed pick up was 5 – 530 as I got off at 4:45 from coral gables the traffic was heavy I called at 5 and explained I won’t be there until 5:40 the receptionist stated they shut down registers and is closing so I asked if he could stay. I understand people have policies and it’s not their fault I was late. She stated it was okay he have his shots she was very nice. However when I came to get him I heard a lady in the back upset complaining how late I was… how inconvenient I was to the animal clinic… I need to pay board… and the poor receptionist was begging not to charge me because I am a new client. I heard everything it was so awkward… geeze lady talk crap when I leave not when I there will never go back again! Bad vibe… Need to learn to work with people because I’m not perfect!

I have been taking my Chihuahua to see Dr. Harris for the past 5 years. I’ve had nothing but positive experiences there. When my dog had surgery on his two back knees (luxating patella), they were extremely patient with me, and if my dog had any issues, they saw him right away. Haydee, Tiffany, and Dr. Harris went above and beyond with the way they cared for him post surgery. Great Office, very accommodating, and highly recommended.

All time best Animal Clinic! My family has been going there for 30 years and the top notch care gets better every time! The staff are all so so caring and very experienced! The best part are the reasonable prices! The neighboring clinics have poor care and filthy kennels. While at OCC they are impecable and professional. I love OCC !