Ashley HomeStore

Purchased a trinell bedroom set for boys from salesman joel. Was called at 8 am and was told the delivery would arrive from 11 am to 3pm. Didn’t receive a call until 3:45 to let me know they were running late.
When the delivery men arrived, they told me that they could not assemble the bed because it was incomplete. I called joel and let him know. He explained that he made a mistake and forget to invoice part of the bed. They were unwilling to waive fee for the missing part. Asked them to take it away.
I had planned to buy a dining set there. My business will go elsewhere.
I do not recommend doing business with this franchise, if they are unwilling to help when they make a mistake, how will the rest of the customer support be handled when there is a problem in the future?

My rating would have been higher if I didn’t have such a terrible experience with their delivery service. When buying the furniture I was told that the delivery window would be 8am-​6pm when I called to complain about the tardiness of my delivery I was told it was actually 9am-​7pm. The delivery driver called today to tell me he would be arriving between 2pm-​5pm. It’s 8:21 pm as I write this and he is just arriving at my complex.
The furniture buying experience was quite easy and relaxed but the delivery service completely ruined any chance of me buying from Ashley in the near future.
As it turns out I was delivery number 13 of 14 scheduled for the day. The fact that a company who ships out of Broward would schedule 14 deliveries in a 10 hour window is absurd. They don’t allow themselves any room for error. They just want your money and it doesn’t matter to them that you have to miss a day of work to wait around for them.
When buying from Ashley, remember their delivery estimations are like that of a cable company.

So disappointed! Have been treated like complete crap. They have the absolute worst customer service ever. They sold me a mattress cover that was supposed to cover us if we were unhappy with our new mattress. Needless to say the Ashley furniture mattress we bought is harder than a brick and is nothing like the one I sampled on the floor with my husband. So I have to drive 3 hours from the keys to go and return the mattress bc it is unbearable to sleep on and they now are charging me $ 100 dollars to change it plus deliver, and the mattress has to be more money then the one I bought which only gave me 2 choices to choose from without spending 1000+ My sales person never once told me this, if that was the case of never would have bought a cover for $ 80 dollars! I spent almost $ 8000 dollars with this company and they don’t give two craps about their customers. They took my money and now are basically like screw you.

The staff at Ashley/​City Furniture simplifies the arduous process of furniture shopping and puts the customer’s needs at the forefront of the buying experience. I purchased the mattress/​pillow set of my dreams thanks to the expert advice and patience offered by Franco Esparza.
This has been the most positive, pressure-​free purchase I have ever made; thank you Franco and Ashley furniture for granting me the best sleep I’ve ever had!
Purchased: King size Stearns and Foster mattress (incl. box and frame), Tempur pillows, and mattress cover for ~$ 3000 OTD.

Incredible customer service experience, the associates were very helpful and were able to assist me with every aspect of my purchase. The best part about it is the knowledge base of everyone there, they knew the exact specifications of each of their products, and explained everything in regards to care, maintenance, and delivery of their furniture. Top notch service, through and through.

I love this Ashley Furniture store. The moment we walked in we were greeted by a warm welcoming sales associate. Our sales associates name was Anthony. Anthony asked us what we were looking for and started showing us exactly what we wanted. Anthony wasn’t pushy and asked all the right questions .The whole process of picking furniture was smooth and Anthony gave us space to talk things through. We decided to purchase the furniture and Anthony made the purchase painless. Anthony’s manager Luciano also assisted with the closing of the purchase. Luciano was a fantastic manager and knew his information. Anthony and Luciano were the politest sales men I’ve ever met. We had a wonderful experience and can’t wait to return to purchase more. Clean store, big store with lots of merchandise, and friendly customer service.

I really like this new Ashley Furniture Home store on US1 in Cutler Bay but it already has 1 star why Ashley is a great place to get furniture and the bad reviews are all about not answering the freaking phone but if they don’t answer then go to the store like I did. I went to Ashley to get a new bed for my son and the staff was helpful and friendly I just want the one star removed

Ashley Furniture should be avoided. There are many reasons:
They will not give you any prices over the phone as they are all franchises. Their website states that furniture is white that is really off-​white, beige, «vintage» white; you get the idea. After driving down to the one store that supposedly has a white bed an hour away and seeing it is not white the answer by the store manager is, «Oh, yes, they always do that.» Great, I can see the misrepresentation really bothers you and the inconvenience it causes your customers — you could care less.
Anyway, needed a white bed and nightstand and found one I didn’t like as much, but took it anyway as it would work. The nightstand came damaged. I tell Mr. Macho Driver who couldn’t take his shades off while putting the bed together that the nightstand has a large scratch. The empathy was palpable. «I will send someone out to fix it.» Gee, just maybe, call me crazy, I don’t want a repaired nightstand when I purchased a new one. Does the guy ask what I would like? No, because he wants to not have to take it back to the truck.
There are plenty of furniture places. I would not deal with Ashley Furniture again. The only reason I did make the purchase was because a lovely young lady took care of me who seemed almost embarrassed by the misrepresentations on the website. She was only interning there while attending college. Good thing for her.