Vista Eye Center

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Dr. Koo and his staff at Vista Eye Center are nothing less of 5 stars.
I used to go to Costco optometrists back when I did not have vision insurance. My experience there was always rushed but I got my eyes examined, new prescription filled, and all at a low cost. When my new job offered vision insurance, I decided to look up a better optometrist on Unilocal and found Dr. Koo. His staff is extremely friendly, quick, and accommodating. They assist me when I have any questions at the office, they email my prescription to me when I wanted a spare copy, they had my contacts shipped directly to my home and took care of all the rebates available for me on my behalf.
Dr. Koo himself is amazing! He is very down to earth and thorough. I love doctors that take the time to provide patient counseling and make their patients more knowledgeable overall. During my latest exam, he asked me how my vision has been and I said it gets fuzzy sometimes and I feel like my vision is a little distorted especially at work. Another optometrist would probably have just said, it’s probably this or it’s probably that so try this or try that and see if it helps. But instead, Dr. Koo took the time to examine my eyes using multiple tools and readings to methodically determine all the reasons why my vision was in fact the way I was describing it to be. After explaining how my lifestyle is affecting the health of my eyes, he then explained what we needed to do to get my vision back to the best it can be which required changes to my prescription and habits. (Side note: my previous Costco optometrist said I was showing risks of developing glaucoma! This scared the crap out of me and every little change to my vision I thought it was the onset of glaucoma. Luckily, Dr. Koo totally debunked the prior diagnosis that I could be at risk for glaucoma and explained why that could not be possible.)
I trust Dr. Koo completely. His competency over other optometrists is the reason why I have continued to go back to him, with or without vision insurance.

Dr. Koo is the best eye doctor in the world, I would recommend him to anyone. I have my glasses and they got scratched a little bit only, but I do not care. I love my eye doctor.

Friendly staff. Great service.

I have been highly satisfied with contact lenses and prescription eye glasses in the past year at Vista. With quiet efficiency, Dr. Koo’s practice has been providing excellent service and care in this time. It’s a convenient location, and his staff is exemplar

I’m very impressed with the entire experience. Starting with the appetizer: all the interactions with the staffs were professional and friendly. From the very first time I set foot inside, the staff would come and ask if I needed any help. Right away I felt welcomed.
For the main course: when Dr. Koo comes in he greets me with «What can I do for you today?» And after that be prepared for lessons in eye health, detail Wikipedia like information on cornea becoming less flexible as you age, UV damages, and how one should adjust the monitor at work (I’m a UX Designer) to help eye strains. Honestly I don’t think I have ever experienced anything like Dr. Koo before. He seems to genuinely cares about your eyes well being and recommends steps to take to improve them.
Before leaving I showed the staff that one of my nose pieces broke and she immediately helped put in new ones. These were not even glasses that I had purchased here. Again just a surprised little gesture like that that made me feel this place is a bit different.

I’ve been a patient of Dr. Koo since his office opened years ago and I feel bad that i’m finally writing a review now. A lil late, but still great, right?
Well to fill you in, Dr. Koo is definitely a thorough, caring, personable optometrist! Prior to him, I had been seeing Dr. Dang of Costco, whom i left because i felt the service was like drive-​thru – very quick and apathetic, like he just wanted to bang out as much patients possible in a short amount of time. Either that or Dr. Dang just didn’t like me and wanted me out quick. Either way, I moved on to greener pastures.
Dr. Koo is not like that at all. He’s very thorough in accessing my vision, checks my eye health, gives me advice on how to keep my vision from deteriorating, gives me samples of different brand contacts and solutions for me to pick what’s most comfortable for me, and overall he’s just a nice guy! The staff is nice too. Always friendly.
His office also has a nice selection of frames (unlike Costco). I always get Calvin Klein because they tend to fit my petite Asian face well, but he does have a good assortment of frames at varying price points. Some fancy stuff from Fendi, Gucci, and Prada; some more affordable stuff from Nine West and others; and some high concept brands that i don’t remember the names or prices but they sure do look cool. I also think the cost of his frames are less than what i’ve seen at other offices. My CK frames only costed me ~$ 140 (it was the last one and they were on sale tho). Back in the early 2000s when i was seeing a different optometrist, my CK frames costed about ~$ 280.
Anyway, my whole family sees Dr Koo now including my mom and brothers. He’s someone i’d def recommend to people!

5 star and will definitely go back! This is so far the best place I have ever visited. Stuff are super friendly and extremely helpful. I went back a couple times to adjust my fitting and they were always friendly and patient. I even called for help with getting a copy of my prescription which I didn’t have my exam done by their doctor (Kaiser can only fax). Special call out to Ye who helped me receiving the fax from Kaiser and emailed to me! Great service is priceless.
I got Gucci prescription sunglasses that I ear everyday and receive tons of complements.

I ordered Gucci eyeglasses here since my regular optometrist didn’t carry the ones I originally wanted. I really wanted these Prada baroque style ones since I had the sunglasses but the 52 mm ones squeezed behind my ears so I opted for these Gucci ones instead. I have a 2 yr old pair so I know how comfortable they are plus it felt great on my nose. The worst thing about glasses is having an uncomfortable pair, so you don’t want something that pressures your nose or ears. Both times we came here, the lady who helped us was friendly and nice. They have a large selection of designer brands/​labels including Burberry, Hugo Boss, Salvatore Ferragamo, and those bendable Oakleys.
After all the added expenses of polished sides, thinner lenses, anti reflection, as well as out of pocket frame costs that vsp doesn’t cover, it costs me a small fortune.
However, I’m very happy with the finished product and it doesn’t give me a headache like my old Gucci pair.
Now I can wear them all the time rather than contacts!

This place was recommended by a friend and I love this place! The doctor is very informative and got my prescription just right. I couldn’t be happier and I’ll admit, I’m not that easy to please.

I got my glasses a year ago, and scratched them really bad. I was a few weeks out of warranty, but they still took it back to the lab and all fixed for free:). I will always go back to this place… The store is nice, the selection is great, and the service is great.

Terrible quality. I bought a Flexion frame a year ago and the frame broke in the middle, got changed, broke, changed… three times! Clearly they use fake frames imported from somewhere. Will never go back.

As the patient, I have to commend Dr Koo for his patience. He is professional, courteous, and knowledgeable about his trade. Highly recommend him. Yes, his fees are not negligible, but if you have insurance you should not find them too much. I went in to try contacts for the first time. Dr Koo and his staff was there with me for 2 hours while I fumbled around trying to put them on and take them out. Great service that makes you feel valued as a customer and relaxed. His hours are generally from 11(10?)-7 if I recall correctly.

I’ve been trying to find an optometrist for years now and I’m happy to say that I’ve found a practice that I’m completely satisfied with. I feel that Dr. Koo is someone who I can consistently go to and refer my family and friends to. He’s very personable, has a wealth of knowledge about his profession, and takes good care of his patients. More importantly, he genuinely cares for his patients. Never have I felt rushed with my exam or selection of frames. Dr. Koo and his staff take their time to answer all of my questions and are always professional. I also like that they stay open late, 7pm on weekdays. It really helps with my work schedule.
Their office is very clean, spacious, and beautifully decorated. Huge selection of frames and it’s always kept up to date. Take my word fellow Unilocalers! I’ve been changing my optometrist every year for the past 7 years now and I won’t need to do that anymore. Thank you Vista Eye Center!

I am amazed at how wonderful this place is. The best customer service! Helpful and knowledgeable staff and a beautiful up to date clinic!
Dr Koo is a great doctor, goes out of his way to make you feel comfortable, understand your problem and find a solution.
I had an unfortunate situation where my new glasses didn’t feel right even after 5 weeks of wearing them. He asked me to come back in, tried to understand the problem, spent over an hour and finally got me the right prescription.
When I asked if my insurance would cover a new prescription again, he said not to worry, that he would cover the cost. I didn’t know they made these kinda doctors anymore. Keep up the good work guys!
I have recommended friends and colleagues to this place.

I realized I never wrote a review for this place, and it’s been 3 years! Three years ago, I ventured here because of all the high reviews. To be honest, I was a bit skeptical about the reviews at first, however, my worries were eased.
I never thought I would ever be excited to write about an optometry place before, but Dr. Koo is pretty awesome. He takes the time to listen to your needs, and explain clearly in lay man’s terms. The front desk is pretty awesome too. Anyway, that was just a quick blurb, here’s what you need to know:
1. Parking — There is plenty of parking, as it’s in a plaza. No issue here!
2. By Appointment Only — I believe that they are by appointment only, so, well, make an appointment before coming here. You can come and make an appointment or do it by phone.
3. Ambiance — When you enter, everything is very clean and modern. It’s got that rich, almost pretentious feel too it. Walking in, there are displays of glasses against every wall (mostly brand name stuff). I don’t remember any music playing, but there could have been. Overall, this place is spotless clean, and it makes me want to take off my shoes.
4. Staff — I mentioned this up top, but there are usually 2 people at the front who help with billing and post test stuff. The guy has been there all 3 years and I’m not familiar with the girl, but I think she’s been there for at least 2 years. Both the guy and Dr. Koo remember me, even though I only visit once a year.
5. Pricing — I’m not 100% how much things cost since insurance covers a good amount of my costs. I would imagine this place to be a bit more expensive than somewhere like costco. I firmly believe that the service I receive here justifies the premium.
I ended up referring a coworker here while trying to explain why my experience was soooo good here, and he ended up with the same experience.
Overall, I’d highly recommend this place. Dr. Koo will most likely be my eye doctor for the next few years.

I haven’t been to an optometrist as thorough as my childhood one, but now that I don’t have insurance, I have to shop around based on price (I found other similarly priced offices to be dishonest with their prices). Vista Eye gave me a discount for paying out of pocket, but I didn’t have to sacrifice quality or service for it.
Dr. Koo gave me a thorough eye health exam and brought to my attention UV damage (which may not have existed at my prior eye exam, or no one saw it previously). He also made a minor adjustment to my contact lens prescription which has improved my vision (my prescription had stayed the same for the last 2 – 3 years) so I appreciate the extra effort he made to make my corrected vision even better.
Overall I felt comfortable that my eyes were examined and all efforts were made to give me the best vision possible — what more could you want from an optometrist? I highly recommend Vista!

Ok i have to admit when I read the previous reviews of Vista Eye Center I thought they must have all been written by friends /​family of Dr Koo (really how could he be THAT good?) …well after my appointment I must say it all is true
I have very poor vision and every other Dr I went to usually has said something along the lines of «Well with you this is as good as we are able to do for you «I know they really meant something like «your eyes are fucked and I dunno what to do «
After having gone thru many optometrists I have finally found one for life ! After seeing Dr Koo I now realize how horrible my (corrected) vision has been and more importantly how much better it can be with a great DR. (Also it makes me very mad how many Doctors have given me poor prescriptions) Dr Koo also took time to explain what lens type would be best for me (I doubt anybody gives their glasses rougher treatment than me) and help with frame materials /​styles (now I can lean over on a hot sweaty day and not have my glasses fall off !!). His prices are competitive for sure but honestly I could really give a fuck because having a DR really care about helping me see better (and isn’t that the whole point?) is priceless, honestly every day of my life is improved… really, I don’t have to strain, I now have less headaches and I don’t have to «work » so hard to see now (if you have very poor vision you know what I mean). I cannot thank /​recommend him enough
I say WOO WOO for Dr Koo!

Its usually fairly hard to obtain customer loyalty; however I can proudly say that Vista Eye Center has my loyalty. The office is professional, efficient, all concerns are handled immediately, and it is simply a pleasant place to go to (which i believe is a huge part of the overall experience). Dr. Koo is clearly very knowledgeable and has the unique ability to determine a persons needs and combine it with their wants. There is no run around, everything was very easy. Dr. Koo determined my problem and offered a solution. Simply and effective.
In my view, Vision Eye Center has definitely set the bar for optometrists in the bay area.

Dr. Koo is an excellent optometrist. As a patient, I expect my optometrist (as well as any medical professional) to be professional, informative, smart, patient, thorough, and caring. Dr. Koo certainly has these qualities.
When I had a chemical burn in one of my eyes, Dr. Koo saw me immediately (even on a holiday), treated the burn, gave me medications, and explained to me the likely cause of the burn and the steps to prevent another one. Dr. Koo even made a follow-​up call the next day to make sure I was okay. When he noticed that my vision unexpectedly deteriorated from the prior examination, he elicited key information from me to find the likely cause and he worked with me to develop a plan to mitigate the deterioration or stabilize my vision.
Also, his facility and equipment are top-​notch and modern. His support staff is very friendly.
In sum, my long search for an optometrist ended when I found Dr. Koo. I have been a satisfied customer ever since.