Valero

Lousy service. Employees more concerned about doing their thing, whether it’s doing paperwork or a personal cell phone call, rather than helping customers. You either wait until their done, or they are talking on their cell while ringing you up. If you interrupt them to ask for lottery tickets or something, you will have to repeat yourself because they will be more focused on their call and not understand you the first time.
Regarding the «I don’t understand the hate» post… Really, because you got gas without an incident, because nobody yelled at you, that warrants four stars? I get gas three times a week. I expect it to be uneventful and in 40 years of buying gas never got yelled at. Four stars is supposed to be for something good, not for lack of problems. I guess, unless you’re buying gas in a war zone.

I purchased gas here for many years because of the car wash. After a new owner took over in April 2016 the car wash failed twice, scratching my new car.

I use to buy gas here since it’s usually cheaper than shell. Everytime I go I’m hoping there’s no idiot driver taking up so much room or blocking the way. Unfortunately a good time to go doesn’t happen very often. If you are willing to drive a little more, go to the Valero next to 85 bakery on s deanza. They’re cheaper, but busy during lunch, but at least no idiot drivers. 24hrs too.

The Good. I used to think they had good prices and a «okay» quick car wash.
The Bad and Ugly. I went there for a car wash. I drove up and put my money in their machine, but it ate my money. I go inside and the guy yells at me that I’m supposed to pay inside didn’t i see the sign. WTF? No sign. SO he walks out with me and then says that he «guesses that he believes me», and will start the wash this «one time». He also makes the claim there is supposed to be a sign on their machine.
What an @sshat. Never again.

8÷29÷15 — Wish I could give negative stars, but Unilocal requires at least the one star. First time Unilocal user and typically not one to complain. I just feel I have to warn others as my experience was beyond belief.
Got gas, went smoothly. Paid $ 7.99 for a deluxe wash. I understand a drive thru car wash is for convenience. Here, it was met with rudeness, disrespect and incomplete service!
I paid for a service and did not receive a completed service. I suggest for myself and others, that in this case, sacrifice convenience for better service.
What happened? I waited my turn to enter the car wash because another car was going through its cycle. The car wash attendant told me I can go in. I shook my head No as I wanted to wait for the car currently in the car wash to finish his/​her turn. After all, he/​she paid for a car wash and a dry (the automatic dryer). Why rush that customer? I am in no hurry.

It then becomes clear that I can enter safely because the other customer who paid for his service was done and left. I went through the wash and then entered the drying portion of the car wash (the automatic dryer). I typically stay in these types of car washes with the automatic dryers because they have a count down and it is meant to dry my car. This is the complete service I have paid for. Instead of being allowed to stay through the complete automatic dryer portion of the car wash, I was told by an attendant to get out because he had told the next customer to go in. This customer was on my tail and if I did not move my car out of the car wash, I would have been hit. I was surprised at this. My service was not complete and now this other customer, who deserves the same service of a wash and dry for his/​her vehicle, was also being rushed.
I parked my car at the air fill up area to be met by the car wash attendant and his dirty yellow towels. I immediately asked him why he allowed another car in while my car was still in the cycle and in the drying phase? He was immediately rude and said the light was green, you need to go. I said that I have been to this car wash before and have in the past not had an issue of being rushed out & another car on my tail. I went into the gas station to see management or an owner to explain that I have paid for a service and the service was not complete. The car wash attendant (as described in the other reviews) was very abrasive and said things like, «Go ahead, complain, I don’t care!»
Management did not take responsibility for the employees bad behavior nor the way they handle their car washing service. It is simple. Pay for a service, get the full service. In this case, I got a car wash (poor at that, soap still on the car once I got out of the car wash), and no drying time. I was met with rudeness and lack of customer service.
I will never do business here again and I will certainly file an in person complaint to the local BBB as well.

If you want a Resident Evil like atmosphere (and a trip to Universal Studios in Japan isn’t on your itinerary anytime soon) come here to get your car washed at night. This old car wash with the yellowed light and filthy brushes that loom in front of you just scream ambush by zombies.
To be fair, the gas is usually reasonably priced here, but…
Stay away from the car wash. Yeah, yeah everyone always tell me not to use gas station car washes. I don’t always have time to go through the full service washes and sometimes I just don’t have cash handy to tip the guy after, so there’s still a reason to use these. Just not here.
I’m most frustrated with the terrible customer service I received here. I pulled into the car wash, selected the wash I wanted and paid using cash (and using exact amounts as indicated on the machine) The car in front of me finished shortly after and I pulled in as the green light turned on. Again, as indicated, I put my car in neutral, waited, and then nothing happened. I’m a fairly patient guy, but I’m sure something is wrong if after 5 minutes nothing is happening.
I got out of the car, walked inside and the cashier was the most unhelpful employee I’ve ever had the displeasure of associating with. I told him my problem, and he asked for my receipt claiming that «everyone gets a receipt.» Uh no, I paid cash through the machine and your machine did not print a receipt. He then told me that you had to pay inside and the machine is broken. There was no signage whatsoever indicating that the machine was broken, and one would think that if it was, you would at least put a sign up and block off the cash slot. Not so. He insisted I must have not paid — but here’s the kicker. Inside there’s a video feed of the car wash that shows the car outside the wash where the machine is. He claimed he was watching and that I had not paid, except I very clearly had and it’s caught on camera. He then told me there was nothing he could do and had the gall to ask if I wanted to buy another car wash. No. Just stay away. Ridiculous. I would’ve been less ticked if he had attempted to apologize and I hadn’t even asked for a refund, but immediately he was confrontational and quick to blame.
Get your car washed at the Chevron a little further down De Anza past the Apple campus. It’s newer and the employees are always friendly and helpful.

Initial fan soap nozzles needed replacing a long time ago and were shooting a jet of water. The soap that did go on it didn’t have any time to soak. Didn’t have a regular wax foam for the works. Only redeeming thing was lower price. Didn’t get the bugs off the first time so he let me go through again.

After filling gas, I chose to wash my car. There was a creepy attendant who’s had blonde highlights there trying to guide you to the car wash. After my car was cleaned he immediately flagged me down and wipe my car with 2 yellow towels quickly. I left to go get coffee. Car was parked but I found out that both of the driver and passenger side mirror are ruined as they have a layered of grease. DO NOT LET HIM WIPE YOUR CAR! Now, I need to find a solution to remove the grease off from the mirrors. If anyone here knows how to remove grease off the mirror, please let me know. Thank you in advance!

I had a good experience at this station today.
I went there to use a BOGO coupon for frozen yogurt. I pointed out to the attendant that the offer on the back of the coupon for a discounted car wash had an expiration date that was two months prior to when I had received the coupon in the mail, 2 months before the expiration date on the yogurt coupon.
He said he’d still honor the car wash coupon if I wanted to use it. I said I’d think about it, as I wasn’t convinced the car wash would clean my car effectively.
I decided to get yogurt, and tried the Vanilla. Liquid squirted out and I asked for help. He said the machine wasn’t operating, and to try the other machine. Though the chocolate side looked ok when I tested a sample, the caramel pretzel flavor was too runny. Amir said he’d have it fixed tomorrow and I could come back and he’d give me a free yogurt.
Well, OK. So, I walked out to my car and saw someone driving off from the car wash. The car looked clean and shiny. I asked Richard, the car wash attendant if the car washes were really any good, as the price was very low, and with my coupon, even lower.
He offered to let me try a car wash for free to see if I liked it. Excellent!
I drove around to the Entry, followed Richard’s instructions, placed the car in Neutral and into the wash I went with my car. The wash didn’t take more than a few minutes. After the Exit, Richard toweled off the car with a chamois cloth. The car wash was effective, fast, and Richard’s attitude was appreciated. I gave him a tip. He apologized for the yogurt machine. I guess Amir must have told him what happened.
Off we drove. I’d come here again, based on my experience today. Though all wasn’t perfect, both Amir and Richard made every effort to make things right for me.

Mixed review:
For years, I’ve been going here about once week for fill up and a quick machine car wash, because it is convenient. I have not had trouble with the pumps before, but I don’t pre-​pay a certain amount, which sounds like (from reading other reviews) this location may not handle well.
Lately, I have avoided getting a car wash whenever the hostile and aggressive attendant is there. He is rude, insulting, and does a poor job. It seems like he is only out to ruin people’s day and their cars.
The reasons I frequent this car wash are because it is quick, convient and I don’t have to deal with any attitude.
Having this attendant there removes all of the upsides.
If you want to spend the time dealing with an attendant, there are several hand touch car washes with kind and careful attendants that do superior jobs to a machine.
As long as I see this creep (bleach blonde male attendant with a leathery face) standing there trying to rub down cars with a dirty yellow towel, I will not stop at this location again. There is a Shell with a decent auto car wash on Stevens Creek & N Stelling Rd.

Not sure why all the hate is here for this Valero. In the 2 times I’ve purchased gas here, I got a working pump. I used two different ones.
No one yelled at me when I went inside to buy some gum.
I was out of that place in under 10 minutes. Can’t ask for more given it’s very convenient location.

The car wash here is always broken. The «attendants» are really strange and rude. The gas is cheap, but there’s plenty of other gas stations in the neighborhood that is also cheap without having all these negative problems.
Some of my friends drove by there this last week at around 10:30pm only to find out the Mid-​eastern looking attendant had decided to personally close down the entire station for himself! Several people gathered at the door but the attendant flipped everyone off. He said that he wanted to leave by midnight so he had already decided to close the station at 10pm! Who knew?!
Something about this Valero station smells of «ILLEGAL». Cannot put my fingers on it, but I will not return for repeat business. The place has a icky, strange feeling on top of the weirdo attendants. The owner of this gas station must not want customers. With such bad service and lame and disrespectful attendants, it will only be a matter of time when it will affect their profit.
I have nothing positive to say about this place because, with each visit, this place gave me nothing positive to say on Unilocal.If I could give this place negative stars, I would. But, the lowest is 1 star and so, it is getting 1 star only because Unilocal will not allow me to give it a –4 star.

Went there to check the tires pressure and wash my car. While I was paying, this creepy guy goes to my car and start to remove the caps from the tires. I asked what he was doing and he replied that that was his territory! I told him to go away and I went on with my business.
Later I go to the car wash and here he is! He wanted to enter the code for me. I asked why he wanted to do it and told him that he would not get a dime from me. He got pissed off and asked for my receipt to return the money. I gladly handed the receipt, he came back with the money and I drove away as fast as I could. Creepy!!!

Convenient gas station located on the corner of De Anza and Steven’s Creek. They charge separate prices for cash vs. credit (cash is a few cents cheaper) but regardless, it’s usually a few cents cheaper than the Chevron across the way.
They have a drive through car wash but be careful. I’ve seen several people run into issues driving through it because the system that pushes you along the car wash is not timed right. When you put your car in neutral the system does not automatically hold your car, so you can roll back or forward, which means before or after the system. Then the timing for the wash is all off. And in addition, the wash itself isn’t THAT great and the dryer doesn’t dry your car completely.
Overall, good gas station but beware of the car wash!

This place is creeptastic! I paid and drove through the carwash and was met on the other side by a creepy guy with a cloth, who attempted to wipe my car down for money. I told him no thanks and he then got a ton of attitude, hit my car with his cloth and stomped off. He has been there pretty frequently lately, I see him standing around the exit when I drive by. They need to do something about this guy. I’m not coming back.

OMG!
I pulled into this Valero gas station yesterday to buy something from tits convenient store.
I parked in the only spot available right next to an adjacent car that people were putting air in the tires. As I got out and started walking to the store I heard someone yell «HEY MAN!» I turned around and a bleach bond male attendant popped up from a crouching postition right next to the car I parked next to and said, «Hey man, what the hell can you move your car, I can’t put air in these tires there isn’t enough room.»
I walked back over to my car and saw the car he was putting the air in was parked all the way to the left side of the parking spot, certainly not centered, and my car was more centered than the other. Upon pointing this out to the attendant he just got more upset and said, «C’mon man just move your car, «F!»
I drove away. I can’t believe how rude this attendant was and that he used an expletive right in front of the customer he was helping who had what looked like about a 7 year old boy with her.
I’ll never go back here again and hopefully the owner of this place reads his Unilocal reviews.

I *extremely frequently* find broken gas pumps at this Valero. At one point a couple of weeks ago, literally every pump was malfunctioning and refusing to pump gas. Super, super frustrating.

Stopped here today to gas up and wash my car. Gas is gas, but it is not especially cheap here — just avg pricing and you have to pay 6 cents extra for credit cards.
Worst of all, the car wash sucks. My car got only a little clean. Compared with the Shell Stn just east on Stevens Creek, this car wash is a rip off.

Why all the negativity towards this Valero!!!
I have been coming here all the time on the way out to the freeway. It is either here or to the arco station which is cheaper only if i have cash.
I have never once seen the pumps out of order.
the employees all know me and greet me with a smile.
Located at Highway 9 and Stevens creek makes it very convenient for me.
It used to be a Texaco station back in the day or so someone told me.
I NEVER use the car wash here. i mean come on… what idiot would use a car wash at a gas station???
I am annoyed that the people driving on Stevens creek will often pull through this station to get around the slow traffic on the corner and that is really rude!!!

Why is it that this gas station ALWAYS has at least one pump out of order?! I mean seriously?
The pumps are not the greatest and it’s very worn down, but it serves it’s purpose which is to provide gas.
Not the cheapest in town, nor is it the most expensive. It’s on the way to the freeway, so very convenient.