Star One Credit Union

I’ve really enjoyed coming to this particular Star One for several years now but was recently motivated to finally write a review after I’ve consistently received truly exceptional customer service from Jason. In my opinion Jason has always been a friendly face, very polite and capable of handling all my annoying requests. Jason should be the model for what a Star One representative should aspire to be. Besides Jason, a majority of the staff at this location are also truly exceptional and make it a pleasure to visit this location on a consistent basis.

I’ve had the displeasure of having to deal with the bank tellers and most of the time it’s been ok but there have been several incidences that left me thinking I never want to deal with the people in the bank ever again. A while ago, I deposited a bunch of checks amounted in the thousands in the night deposit box that somehow was lost, until I inquired about them and then they were traced back and correctly deposited, Talk about incompetence, they wouldn’t have done anything had I not demand for my checks to be accounted for. So I subsequently had to go to the bank teller to deposit my checks for fear of my checks being lost. This last time this bank teller told me to take off my helmet and glasses for ID. I had already took them off and put them back on thinking they already seen me and know me. On top of that, the lady next to me had on big sun visors and glasses and they didn’t tell her to take those off. Do I feel harrassed and persecuted! I pointed out these facts to them and the assistant manager who just brushed it off. I never want to deal with these bank people ever again. Stay clear if this bank or at least this branch. They play double standard and harass you if they could, maybe it give them a power trip. I just wish they are nicer people to deal with, but I would avoid them at all cost if I could.

I absolutely love Star One! I was with Washington Mutual Bank before Chase took them over. I gave Star One a try with a basic checking and savings account and loved them. I have since moved all my accounts to Star One. They are so easy to work with and I do almost all of my banking online, including loans, which is real convenient. I needed to stop by my local branch and was taken care off right away thanks to Urmila in branch services.

I have been looking for an auto loan and stumbled across star one credit union. I was greeted by one of the loan officers, Adrian. Hands down one of the best customer experiences I’ve had compares to other loan officers I’ve encountered who are pushy and just looking for commission. He seemed genuine and personable. Adrian made me feel like he truly wanted to help me out and didn’t make me feel rushed or pushy — he went above and beyond in his service. Also, on top of the great service, he was able to give me an offer lower than other other quotes. He was very patient in answering all of my questions and was knowledgable all while maintaining his professionalism. If you are looking for a loan, go see Adrian — you will not regret it.

Great HELOC rates and just got awesome service from Jason helping me with all my questions! Their online web site needs help, but I put up with it for the great rates you get at a credit union.

Star One is the BEST! I can’t tell you how much I love this company. I’ve always received excellent customer service — in person, online and by phone. I left BofA, after 25+ years because the only way I could even apply for a car loan was online. Personally when I’m investing in a car, borrowing a substantial sum, or apply for a mortgage, I want to talk to SOMEONE in person, shake their hand, and feel comfortable… Star One doesn’t slap you with fees like the big banks and it’s awesome to receive dividends instead of paying monthly fees. I feel like they have bended over backwards for me sooo many times. They also do great things in the community and are financially sound. KUDOS STAR ONE! I couldn’t be happier!

I used their ATM today to get a $ 20 bill. Then waited inside for about 10 minutes to get change only to be told that if I am not a member they cannot make change. What? Seriously? I live in the community and refinance frequently. I would never consider using Star One given their ridiculous lack of customer service. I’ve never been told by ANY bank that they cannot make change. They don’t get it.

Needed some help with credit. They offered sound advice and were very easy to deal with. They also offer a better savings account than most banks.

This place is amazingly huge! Allison was very helpful and friendly!

been a customer for more than 10 years now! and i love love love this bank! the customer service is great. their branches are only in the south bay and i live in SF, which makes it basically impossible for me to ever go into a branch since its only open on weekdays. but thanks to technology, i can still get everything done. i can withdraw money at a 7 – 11. i deposit my checks through mobile banking. i’ve done wires and other requests through the phone and faxes. i also always call if i plan to travel internationally (which is often) so my cards aren’t frozen. i LOVE that if i ever call i can talk to a representative IMMEDIATELY. i dont have to go through 10 prompts in order to get help.

I LOVE YOU STAR ONE CREDIT UNION!!!
I’ve had a Star One Credit Union savings account ever since birth. Yep. I have literally been with Star One my whole life.
I’m very thankful my parents have chosen Star One (thusly me too) since I refuse to have an account with a non-​credit union bank.
All of the bankers know me by name and we like to chat it up whenever I’m there. They ask me how school is going and how hot the weather is. The bankers are very attentive, courteous, professional, and knowledgable and everything banking.
Note: I’m not at the age when I have to take out a mortgage or car loan yet (I yearn to never have to do that hehe).
I’m so proud to be a member of Star One.

I am not happy with this institution. I was somehow denied for a vehicle loan but approved by chase. that’s fine, i continued to bank here but ran into issue after issue with fees and HORRIBLE customer service until i just decided to close by accounts.

I haven’t got any loans or other credit accounts at Star One, but I keep my savings and checking accounts there. The ~ 1% APY on savings isn’t much, but it’s far better than at the big banks. Star One’s standards are sound, so they didn’t struggle the way some of their larger competitors did during the financial crisis. The service has always been top-​notch.
Two complaints:
1. You have to go to/​call the branch to do some things (i.e., change your address, or start/​stop bill pay) that should be possible to do online.
2. Sometimes you have to watch their fees. If you have Bill Pay, but don’t use it for a month, they slap you with a $ 4 fee. Bill Pay is normally $ 4, but they’ll waive it if you have both direct deposit and e-​statements. In addition, they charge a fee if you keep less than $ 300 in your checking, unless your total account/​loan balances are over $ 5,000.
In their defense, though, the free access to CO-​OP ATMs (including 7 – 11) is nice.

They have great rates with Mortgage, and their fees are also very low compared to other bank. Refi with any bank takes around 3 – 4 weeks to close (based on my experience with Fremont, Wells). They have great cust experience atleast so far. Once ur mortgage is with Star one, they have great rate Adjust feature… Overall quiet happy with this bank. Their online accnt is pretty basic though, however good engh to get ur stuff done. I dont have any complaints. I got my home appraised for better value when i used Star plus their closing cost and rates were better, hence i decided to go with them.

My bank of choice. I found them 5 years ago and haven’t looked back. Credit unions are great because they care more about the customer than the bottom line like at major banks. Their ATM card fee free at all 7-​Elevens which is convenient. When I lost my debit card for the second time in a month (I need to stop putting it in my pocket and instead put it back in my wallet), I asked the teller if there was a charge for it. He looked back at me questioningly and then told me there’s never a charge for getting new debit cards.
Their savings interest rates are typically higher than the big banks and their car loan rates were lower than elsewhere when I needed one.
Great rates, convenient ATMs (but not many physical bank locations), and good customer service.

This place is awesome! Star One has completely changed my mind about what an experience at the bank should be. I came to Star One about a year and a half ago from a reference from my girlfriend who has been at Star One for almost 10 years.
I think what sets Star One apart from other banks goes along the lines of what the branch manager (Noël) told me on the day I joined. He said, «At Star One, you’re not just another customer, you’re now a member.» At the time it sounded all too cliché but I am happy to report, this is so true! Within weeks, everyone at this branch knew my name and I enjoyed my experiences there. Never before had I ever actually «enjoyed» going to the bank. Now, I don’t mind it at all.
Since then, I have been to the other Star One branches (there’s now 5 in the Bay Area) and I have to say by far the Cupertino branch on De Anza is the best. The staff there is extremely personable, helpful, friendly, and are down to earth good people. Highly recommended!