Sephora

Love this Sephora. Belen, Edgar and Amadea are AMAZING. Sad they will be closing down next month. These three are so friendly and helpful I’ll be following them to any Sephora they go to. Any question or concern I have they are always willing to help and educate. They all know there stuff!

We all know sephora is mecca for makeup lovers carrying elite makeup lines of plush brands. This Sephora however does not carry all, it has nars, tarte, smashbox, sephora collection and makeup forever. They do not carry Clinique, YSL, Dior or Bobbi Brown but the experience they extend is no less than a stand alone store.
I walked into the store today and was greeted with a smile. Few SA’s did ask me if I need help but I said no cz I was just browsing through. No one was following me, no one gave me hard stares which I was expecting cz I was wearing no makeup and looked like a zombie. :P
SA Susana came to my rescue when I was finding difficulty in matching foundation to my Indian NC-​42 skin. She was extremely polite and tried the brand I requested. She genuinely asked me my requirements (dry skin or oily, long wear foundation or casual, daytime or nightime) and catered to my responses. I was there to buy my Nars Radiant Creamy Concealer (I swear by them, those concealers are dope!) but because of her I added the Sephora foundation to my basket.
Within a few minutes SA Yvette helped me further by true matching me a concealer, she used the red lipstick trick, where you dab red colour under your eyes to cancel the blue tones and then smother them with concealer: D, It looked perfect, she suggested a bronzer which I ended up buying. Quite a sweet girl she is!
Reducing one star for the samples, they didn’t give any samples even when I purchased 4 items, that has never happened to me at any Sephora. That was not appreciated, If one doesn’t try new stuff, Sephora won’t sell it as much, simple as that.
All in all, except the samples part, my experience was fabulous, both the SA’s were polite and keen on letting you leave with a smile on your face.

I just got back from my makeover with Amadea and it turned out awesome! I’m a total newbie when it comes to makeup, but now that I’m getting married in a year, I thought it’d be useful to learn how to touch up my makeup on my wedding day (ALSO – makeup artists are expensive!!!). I told Amadea this, and she made me feel right at ease! It was really quite busy at the store but she managed to juggle a ton of things and I never once felt like I was neglected (unlike my experience with other makeovers). She asked me a lot of questions about what I wanted, and even gave me a book to flip through to select my preferred looks. She told me that the definition of ‘dramatic’ is different for many types of people, so she wanted a more specific idea of what I was looking for. At nearly every stage of the makeover, she would stop, ask me how it looked and if I was happy, would then continue. If I wanted darker, we’d go darker… if I wanted more dramatic, sure enough – we went more dramatic. Also, she found the perfect lipstick shade for me! I’m definitely going to return for any of my makeup needs.
Another plus is that it’s the only place in the Bay Area that actually serves as a peaceful sanctuary to me. Pretty much every single mall I’ve been to the in the Bay Area is crazy packed. This time I actually felt like I was back in Canada…
Make sure to ask for Amadea (I believe she is the store manager) because she’ll treat you well!

completely disapointed. went with a friend for the morning vib sale. not only did I not get the discount, but then I also didn’t get the free makeup bag… as my friend informed me later. why did I wake my ass up to go there and waste my time? also sat there waiting for it to be returned and redone. dan was very helpful in helping me get my discount, but maybe training the employees for special events so time is not wasted fixing errors?

This Sephora store is awesome! The girls in here are always super helpful especially Belle and that girl with the purple hair (I think Kat is her name). Unfortunately the last time I went in, she told me that Belle no longer worked there anymore which is a bummer cause she was one of the best. She was always so nice to me and very attentive. I usually just go in to refill or get a new cologne and Belle used to always help me and make me feel special. Thank you belle! I’m sure she’s doing great at her new job!
So my last visit Kat helped me choose a new bottle. She also made me a few samples of the ones I wasn’t too sure about but really liked. That’s what I love about this sephora store because they don’t seemed annoyed and are happy to make you samples of cologne if you’re unsure. I guess they can do the same with makeup. She even gave me a perfume sample for my gf to try too. She also told me that their store finally has the men’s birthday gifts for this year which is another plus just cause I hate going to the bigger stores. Can’t wait for that! It’s some face stuff, but for the mean time she told me which products they were. I was curious about the face wash, so she even made me a sample of that and another one to try! Thank you so much! She is super generous and patient. I will definitely be back to see her!

I usually hate going to Sephora because of the line and crows but I found this one in my way home from work and I had the best help thanks to the girl with purple hair. I think her name was cat, she was so helpful I wanted to try the foundation machine match and she was very helpful and patient with me and tried a lot of options of powders on me to find my perfect fit. I’ve been battling severe acne and she was so helpful she made me feel so beautiful. If you want to go to a good sephora go to this one and look for the girl in the purple hair. She’s amazing.

I would give this place 0 stars if i could, let me start with the fact that one of the two employees that were working there was nice and was happy to help! i don’t see why they haven’t transferred her to a real sephora she deserves it!
but she was not the reason why im giving this place 1 star, the reason why is because of her coworker! ive read other reviews about the same issue that happened with me the girl was following me around making sure i didn’t steal anything! she even dared to tell me that i wasn’t allowed to use the samples, and when i asked for a sample she gave me the smallest amount of a sample possible! But what got under my skin was that the girl rudely asked my friend if she could check my purse because i put a tissue in it, the girl actually wanted to check my purse for a tissue!
I did call management to make sure they know how that woman was treating their customers but it did seem like they didn’t care, Stay away unless you’re going to be in and out of that place fast!

I’ve never wrote a review before, but I think this is worth it.
Overall, I love Sephora. This one specifically? Not so much. This place has horrible customer service. I looked over at the other comments and it seems to me as if those who worked the shift, need to be fired. I wish I got the names of those who misunderstand the word, «helping». If you hate your job so much, quit. Total waste of my time. Plus, I felt super uncomfortable walking around the store. I understand why your store is empty, but for you to have eyes on me every second? You can quit your job as a sales associate and apply to be a security guard. Maybe that will actually put a smile on your face.

Do not ever come to this sephora. The workers are rude! Today my best friend was accused for stealing a makeup forever foundation. Every beauty insider knows all we need to do is show our id. My bestfriend explained that I, her bestfriend, bought it as a gift for her birthday, which explains why she didnt have a receipt. They didnt believe her, and assumed that she stole it, and continued being rude. No constumer should be treated that way. Workers here need to learn how to treat customers with respect. They could have apologized for the inconvenience and explained that they needed my beauty insider card in order to exchange her foundation. Instead of jumping into conclusions that she stole the foundation.

Horrible customer service and staff!
I came in last week looking for a foundation and browsed around. Not only did the two girls who werent doing anything not greet me or ask me if i needed help, one decided to reach across right in my face to grab something without acknowledging i was even there. i even had to step aside for her. the other worker decided to watch me like a hawk and make hand signals to the other one like i was stealing something. i got over that part and really just wanted a foundation so i asked for help and the girl was «sweet» once she found out i wanted to buy something. all went well and i went home with a foundation.
today, i come in to exchange another foundation my friend gave me as a gift. i got the shade i needed, walked up to the front and said i wanted to exchange it without a receipt. the girl at first was very nice and told me i only needed an id. i gave her my id. she then looks off to the side behind me and her face expression changes, and says she is unable to do it without proof of purchase. WHAT? then asks me for my beauty insider card. she checks my history, and tells me i didnt purchase it, basically accusing me of stealing it. i explain that I DIDNT BUY IT and that it was a gift, and that it would be in my friends history, not mine. by ths time there are already 4 workers standing in front of me denying me of my exchange.
come to realize, its the girl who helped me the week prior that was making gestures behind me to the one in front to prevent me from exchanging my item. never coming back again. they wasted so much of my time and made me feel completely horrible when i did nothing wrong. I didnt get their names, but one girl was on the big side, and the other was a dark complexion male. the one making gestures behind me is a light skinned hispanic girl with wavy hair.
Do not come here. No customer deserves to be treated like that.

Pros:
·Convenient location for me.
·Had an easy return experience when something I bought was pre-​opened
·Gave me samples when I had too wait for someone too help me
Cons:
·Poorly stocked
·A little messy
·Some employees seemed bothered when you ask for help
Probably best too drive too a full sized store near by.

I don’t normally write reviews about my shopping experiences, but I really wanted to take the time to express how impressed I am with the staff at this Sephora. After an unsuccessful and less than stellar attempt of finding a gift for my mom’s birthday at Macy’s, I decided to try here. Wow, the saleslady really went out of her way to help me! She suggested a small starter/​travel set of Bare Minerals makeup (for my mom). I went with her suggestion, and she even threw in a bonus gift for my mom’s birthday. Just like that! I made sure the entire staff there knew their great service was much appreciated. That’s score one for Sephora, score zero for Macy’s lol. I would be happy to continue giving this Sephora my future business.

I’m a big sephora fan, but sometimes I find it hard to get into Valley Fair (ie: parking, traffic) so recently I started frequenting Sephora at JCP. The location is better in terms of parking & accessibility. I really do love this sephora. I wish they carried the OCC, BECCA, or Hourglass lines, but this store is great in general.
Pros:
— Much friendlier staff than at VF sephora (and knowledgeable too!)
— Easy & helpful w/​returns! Great return policy!
— Always clean & organized
Cons:
— When you return something for merchandise credit — you can only use it @ Sephora JCP or JCP in general. (Which is kind of a bummer)
— Doesn’t carry as many lines/​products as VF (or any freestanding sephora) — the reason for minus 1 star.
They have the BEST customer service ever. Minus a few «bad apple» sales associates; Which I have personally experienced. & I fully agree with previous reviewers that some of the staff is lazy, bitchy, & rude. No use dwelling on them — so let’s move to the positives!
The glorious & fabulous STAFF:
I’ve encountered so many positive employee’s lately that it outweighs the lame ones. One gal with long brown hair (I think she’s a manager) is super sweet, she’e helped me multiple times and is always friendly & EDGAR — he is absolutely fantastic. Here’s why:
I went in earlier around 8:30pm (they close at 9) for a return /​exchange. Edgar was working & was super attentive from the moment I walked in! (Not in a pushy way, but made me feel very comfortable asking questions & asking for product recommendations. He walked me through foundations & pro’s & con’s & color matched me for the perfect fit. He gave me lots of tips & recommendations & was extremely patient even though it was 10 minuets before closing! I must have asked 20 questions. (He didn’t show the slightest sign of annoyance.) I didn’t even end up paying until 9pm & he still didn’t rush me! The return process was simple & quick. I recommend going to him if you have questions or want HONEST recommendations. (Ladies, This guy KNOWS skincare — pick his brain!)
PS: I literally came home & felt compelled to write a review mostly about EDGAR because he is that AWESOME. Thank you!!!

I went today looking for «purple» lipstick and Sara was sooooo helpful, she showed me 8 different colors and every time I gave feedback she found a color and texture just a little closer to what I wanted. She was patient, funny and welcoming– all employees should take after her, she was great. :)

Do not come here, unless: (1) you know exactly what you want and (2) you check ahead of time to make sure it is in stock! The only other plus is that I have been here twice and have never seen a line or a crowd of people.
This Sephora is inside the JCPenney at Valco Mall. It is NOT a full-​size store; it is much smaller than the regular Sephora and only carries a handful of brands and products. Also, when I did see something I wanted, I found that they were out of stock of the product when I was there. Sigh.
Also, I was there on a weekend and found the customer service to be unfortunately rather useless. The store was not very busy. A few of the store employees were talking amongst themselves and hanging out. After 15 minutes someone asked me if I needed help. I said I was looking for an eyebrow pencil. The employee led me to some pencils and said «they are over there.» I appreciated her help but typically customers would have questions about brands, color matching, etc.
If I just wanted someone to point me over to products, I would shop online. Then if I did not like something I would go to the store to exchange it for something else. But not this store. Like I said before, they don’t have a whole lot of products. And I would rather expend my time and energy on a shopping experience where I can actually get some quality help!
Not impressed.

I visited this location for the first time to pick something up this week and Belle was so incredibly helpful and nice! She was literally one of the friendliest Sephora associates I’ve encountered at any of the stores in the area. She suggested a face mask that went with the cleanser I was buying and immediately offered to make me up a sample. Usually if I want a sample, I have to ask, and I often feel like I’m putting the person out. I loved that she asked and was so willing to try to help, without being pushy. I wish I would have had more time to look around but, from what I did see, this location was well laid out and nicely stocked. I thought it was nicer than the Eastridge location that I usually go to. I’ll definitely be back. :)

This is hands down the best Sephora store if you’re actually looking for service. Since the Sephora in Valley Fair is always mobbed with hundreds of people, we decided to come here to buy some new makeup. Jenny was great– she helped both me and my mom in picking makeup and spent time trying it out on us and showing us what’s best. She was very patient and super helpful. Definitely the best Sephora associate I’ve dealt with.
Would I come back? Yes!

Great little diamond in a mall where I swear I’ve seen tumbleweed roll by.
This is the best thing JC Penny ever did (don’t be a snob).
Great little Sephora close to come for the Cupertino dwellers.
Helpful and friendly make up artists.
Recommend for a make up stop at Vallco.

There’s not so much in this store BUT what I like a lot about it is that it’s not crowded at any given time!
That’s probably because this Sephora is right in the middle of a JC Penney in Cupertino, where there’s a Macy’s not so far from it.
Although I mentioned that there’s not so much, they have pretty much what I normally paint my face with on a daily basis (you didn’t know my face was a canvas??? Holy Moley!). NARS, Urban Decay and of course women’s perfume. They have men’s perfume as well and products similar to the Sephora in Valley Fair.
However, they have about half the amount of «paint» brushes. Yesterday I went here and bought a brush that was on sale for half the price — not bad. It’s one of those organic blush brushes that makes you feel so relaxed when you apply makeup with it on your face, you tend to overdo it and then you find yourself looking like a clown… or an overdone zombie. At least the experience was comfortable.
Oh and the staff here is just lovely! Since there’s not so many people to attend to, the staff is never rushed nor appearing disinterested. Jessica helped me confirm that the shade I thought matched my skin for a foundation was indeed right. They don’t hesitate to give a sample too.
Very organized stations and their sample to try products don’t look ransacked or gang-​raped. Imagine an eyeshadow palette that looks like someone just did a roaring rampage on the smoky black shadow and used the same brush to dig into the naked one? The products here look clean, even the trial pencils.
If any, I wish there was more space to move around in. Then again, there’s not a lot of people to bump into here. Just the occasional senior citizen who gets lost in here while doing rounds at the Penney.

It’s true, it’s about half the size of a regular Sephora since it’s not an actual store, but they’ve probably got what you need!
There were two sales clerks here when I stopped by on a Monday afternoon and at this particular moment they seemed a little overwhelmed. Be careful of under-​staffing, Sephora managers! You know how your customers looove special treatment…
I’m sure they’ll get more clerks in as more people become aware of the store.
This Sephora is just inside the 2^nd level mall entrance to JC Penny. The best place to park for a quick trip inside is on the first floor of the JCP garage (2^nd floor doesn’t have entrance, just an elevator back down) as close to Bowlmor Lanes as you can park. The mall escalator is just inside.