Macy’s

I miss this location. Though it is a much smaller store than Valley Fair, I always enjoyed how quiet and peaceful it always was to browse and meander through merchandise. I generally felt the staffers performed their duties well and I enjoyed how parking on the second level allowed me immediate access to woman’s clothing with shoes and purses just a few skips away.

Not the best Macy’s there could be (not as crowded as Valley Fair’s location so that was a plus) and I’m surprised this Macy’s lasted as long as it did at Vallco. Part of it the reason this store stuck around so long stems back to the mid 90s when the Emporium buyout was underway, it merely was to keep a competitor (Dillard’s) from opening as the mall was in talks with them to open around 1997 or so.
Anyway, Macy’s at Vallco is no more as of 5 PM today, and with that begins the further decline of Vallco as it’s operations begin to wind down to replace the mall. Sears apparently closes later this year and JC Penney sometime in 2016.

Sale person lie to customer that can return the watch in 48 hr. But when you bring it back. They said,” Only exchange the same item” that it fuck up
The watch only $ 25.77.

Anyone else sad that malls seem to disappear in the bay area? Well this Macy’s at the Vallco Shopping Center is closing. What does that mean? Massive sales. I came here today to partake. Everything was a mess. Nothing was super organized. You need to be REALLY patient to find your sizes and get that deal. The only few sections that were quasi organized was the shoe section (with some shoe sizes misplaced) and the jewelry and accessories sections.
The bed in a bags downstairs were also slim pickings as well as the kitchen items, but that seems to be always the first to go. Again 50% off which is nice. The rugs were 70% off, but who knew that area rugs were so expensive!!!
I was lucky enough to find a few good tops all for 50% off and one pair of pumps for 40% off. I also got a pair of white gold stud earrings for 80% off. All in all a great haul, but took us over 3 hours to get those deals. I then went online and realized they had a comparable sale going on with the same items but of course I could return the items vs. final sales… oh well!

Oh man, I was wondering what was up with this location, but it made sense when I saw the other reviews about this location closing.
There were jeans strewn all across the men’s section, and it looked like a disaster zone, or a Walmart. I guess the employees have stopped trying…

I never thought this Vallco Macy’s would go before the Sunnyvale one. Well, it goes to show that life is full of surprises :
The Valley Fair Macy’s has way more merchandise, but I prefer the customer service here. I’ve been fortunate that I’ve always experienced good customer service in the 15+ years that I’ve shopped here. And by good customer service, I mean sales associates that acknowledge the presence of shoppers, and are helpful and friendly.
I got to this location around 12:30PM today, on Super Bowl Sunday, for the Store Closing sale. The usually empty Sears parking lot was half full — not a common occurrence!
I parked in the Sears lot and walked halfway across Vallco. There was a sign advertising 40% to 60% Off everything in the store except for Cosmetics, Fragrance, and eSpot.
I went downstairs first, and saw that all the luggage was 50% Off plus an additional 10% Off at the register. Some of the luggage brands that I saw were Guess, Samsonite, London Fog, and Tommy Hilfiger. Some of the shoppers were trying to carry as much Samsonite as they could to the nearby registers.
Also downstairs, the Kitchenware, Bedding, Men’s clothing, and Children’s clothing were all 40% Off. Some of the Men’s brands I saw were IZOD, Nautica, Tommy Hilfiger, Levi’s, and Polo Ralph Lauren. I actually saw a few men grabbing Levi’s with great enthusiasm.
I went back upstairs, and saw that Shoes and Handbags were 40% Off, Sleepwear/​Intimates/​Bras were 40% Off plus an additional 10% Off at the register, and both Women’s & Juniors clothing were 40% Off. Cold Weather Accessories were 50% Off, Hosiery was 40% Off, and Lancome Cosmetics were 10% Off.
The handbag brands I saw were Dooney & Bourke, Tignanello, Calvin Klein, Michael Kors, Coach, Kipling, and Giani Bernini. Two associates in the Handbags section greeted shoppers and helped shoppers find out what the prices of some handbags were (several handbags were missing price tags).
The Women’s clothing brands that still had a wide selection were Karen Scott, JM Collection, American Living, Charter Club, Alfani, and Style & Co. The Calvin Klein and Michael Kors clothes were picked over.
I got three Maidenform bras (were $ 42 each, but $ 22.68 each after discounts), and two Warner’s bras (normally $ 38 each, but $ 20.52 each after discounts).
Lots of registers were open throughout the store. The lines weren’t long, because many shoppers were still trying to decide what to get.
I checked out at the registers near the Women’s Sleepwear section. There were two cashiers, and one of them had just finished with a customer, so I didn’t have to wait in line.
My cashier, Susan, whom I’ve seen many times over the years, greeted me and thanked me for all the years that I shopped at this Macy’s.
Goodbye, Vallco Macy’s — thanks for the memories.

This is not a full Macy’s. It honestly looks like a discount store. The shelves and racks are empty and you will not find the quality brands Macy’s is known for. Complete waste of time.

I usually cut through this store to get to Dynasty. And I have seen the organization of this store just fall apart.
And when I went today — big surprise: there were signs announcing that it was closing! Its not located in the best mall either. Everything is currently 30−50% off.

Although this Macy’s quite smaller then other stores it still is great! The customer service is outstanding here as it should be in every retail store. They go above and beyond to help you and make sure you leave happy. It’s also pretty cool how they ask you if you would like to order a certain product if they did not have it available at their store. I prefer going to this location versus Valleyfair. Valleyfair is big yes with more selections but you don’t get that customer service. This store is great!

Where do I even begin? This Macy’s is a disgrace lol. The only good part about it is that you can get in and out quickly — and this is also known as the «return» Macy’s. If you want to return something and avoid Valley Fair, Oakridge, etc. come here! The parking is better.
However, this Macy’s has the worst customer service I think I’ve ever experienced. I’ve been to Macy’s everywhere for years. and I think Macy’s Vallco ranks pretty low. I was getting assistance from one of the managers (Desiree? I can’t remember clearly, but I’m pretty sure that was it).wow. The attitude and rudeness was shocking, yet not surprising. I was simply asking about the return policy for the holidays. Macy’s has never, ever been superior for customer service, and that is why I avoid shopping here most of the time.
For this Macy’s in particular, it is not clean/​organized/​updated. They have a tiny selection of clothing here, too. There’s nothing here that you might find at Valley Fair – be warned. The service here is totally not on point like it is at other Macy’s too.
The only bright spot is the parking and that it’s easier to get in, buy, and get out fast.
Many of the salespeople here also speak little English… it’s very frustrating.

I went to this Macys looking for a gift for my mom’s birthday. I browsed the cosmetics section (specifically Clinique and Clarins) and don’t want to be too picky but I found the service to be a bit on the snobby side. Don’t get me wrong, I was assisted but not in a particularly friendly or helpful way. I was basically told that they didn’t carry any gift packs in my price range. I couldn’t believe how expensive the cosmetics are at Macy’s! Or maybe I’m just poor lol. Anyway, I ended up getting something at the Sephora inside JC Penney for a much better price with much better/​friendlier service. I’m probably not going back to this Macy’s given the experience I had.

Worst excuse for Macy’s in the area. The company should be embarrassed of this representation of what should be a decent department store chain.
This store is filled with shop-​soiled past season merchandise. To add insult to injury the music is cringe-​worthy and literally makes me want to run out of the store ASAP! This store is depressing and is everything you don’t want in a department store.
Very few brand names and extremely limited selection. Whoever stocks this store doesn’t realize the majority of the local population is not obese, so there’s no need to order hundreds of items in women’s size 12 and up!
Bottom line: save your time and money and shop elsewhere.

Poor customer service in the Men’s Dress Shoe Section. I walk into the already empty store and it appears to be that nobody is in sight for assistance. You can search and search for days and not one employee is working.
Also, I get to the checkout after finding what I need on my own and she tricks me into a credit card with them. Afterwards I tell her I don’t want it and she says it’s too late. I take it this is her saying I don’t want to reverse it. Whatever. I pay and leave. 2 months later, an I accrued an unpaid bill with interest also?
No workers available, lazy if you’re lucky to find one, and they trick you with credit cards?
You shouldbt even get 1 star

Selection, as others have noted, is much smaller. Especially in the kids department. I’m so surprised that they don’t expand it, because there’s a TON of children in this area with parents that will plunk down the cash for designer name duds.
I like the sales that they have, I mean I can get Jessica Simpson and Puma clothes for my daughter that are really marked down. Of course, this last time that I went I had to go by the kitchenwares area and check out the gadgets. I found some awesome deals on Henckels and Martha Stewart items.
I don’t go here a lot –sometimes for Clinique promos, for perfume, or for a special gift for that hard to buy for person like a cashmere scarf or whatever.
On another note, I do sometimes exchange things that were given to my daughter and have the return tag on them because of sizing issues. I have never had a problem doing so, and the staff is completely friendly and helpful.
They have really good handbag sales, too. Of course, most of the ones I want are around $ 300-​$ 400 (that’s the clearance price– doh!), and I’m not paying that ;-)

Although the selection is far less than other Macy’s, I’m still a fan of this particular location mainly for the great customer service I’ve experienced here. The sales reps have always gone out of their way to help me with returns and purchases and they are more than happy to help you figure out which coupon to use to help you save more as long as there’s not a mile long line behind you.
If you’re shopping on a budget and don’t like crowds, come here for a decent selection on their clearance racks and don’t forget your coupons!

Came to Vallco to buy men’s dress slacks on a Sunday afternoon since Vally Fair would be a so crowded. However, the whole Dockers section looked like a man was so desperate to find some pants, he tore through it; literally tornado disaster zone status!
This is the Macy’s that time forgot… and apparently the employees too.

Very small Macy’s.
Great for returns as it has no lines.
But not much selections provided, it may have assorted brands, probably from returns from other stores.
It’s a great place to shop quietly as it barely has people here
But great place to come spray some perfume without a buncha sales people coming to you.

WOW… Can you say, Narnia?
I don’t think anyone’s been here since 1987. And, I don’t think they’ve hired anyone since then either.
Just a weird experience, this Macy’s and the entire mall.

This is probably one of the shabbiest Macy’s I’ve ever been to.
The shoe section was atrocious. The floor surrounding it was incredibly messy and the rack itself was almost empty.
There were ton’s of % off sales, but most of what I saw looked cluttery and ill kept.
This location just doesn’t have the usual Macys shine to it. Pity.

WTF happened to this mall? Granted VALLCO FASHION PARK hasn’t been much of a fashion outlet for the good amount of 15+ years now. But geezus Christ. What the hell is wrong with this Macys? Isn’t the point of a mall supposed to HELP people with their fashion sense? And not keep on suggesting their same ugly mistakes…
I mean I understand that Macys always caters to the audience present. And apparently its Indians and Chineses ONLY (welcome to Cupertino, folks). I haven’t seen so many atrocious items of clothing since forever. Weird tribal print, wtf does INC even make that ugly ass crazy bedazzled white pants on the rack? And oh Lord. The shoes. I thought Macys sold at least the same types of shoes at all locations, but apparently not. Weird woven shoes, sandals from a bazaar straight out of the Orient. Don’t get me wrong. I love my Chineses and Indian peoples. But come on. I didn’t come to macys to buy a goddamn sari or bedazzled pants like you may find in China. Avoid, like the plague. Go to valley fair, aka the nice Westfield as it is now known. And get a healthy dose of better fashion.