J J Travel Agency

What a horrible agency.
First of all, we tried to book our tickets, but per ERICA she expected the price to go down and told us to wait. So we waited and 2 weeks later, the price actually goes does UP by $ 200 per. Scam #1.
We booked a round trip from US to Asia. We needed to change our tickets to a later date, but they told us we had to go the airline counter ON THE DAY we wanted to travel. Who’s has ever heard of this? And why do I have to do the work… isn’t an agency be doing for its customers?
Everyone knows to travel the day the day of is $$$. Paying the difference on the day of… how is this possible?!? Scam #2
The alternative was to pay $ 175 (x2) cancellation penalty. Scam #3
This agency is a SHAME. This is a make shift office. This place is dirty, unorganized, and unhygienic staff (woman «helping» us was sick and contagious) … and there’s a BABY CRIB in the office.
This place should be investigated for major violations.

They messed up on my travel booking, instead of booking from USA to Asia, they booked from Asia to USA. Now there’s no seats left, not even room on the wait list. I decided to give them a shot because it was recommended by a friend.
They lost my business for sure, can’t even get a simple thing right.

I’ve been using JJ Travel Agency to book my travels to Asia for the past 3 years. Their prices are great and competitive, the 2 agents that helped me were Katrina and Erica. The agents are very responsive and offer the best prices in the bay area. Iteneraries are electronic so I’ve never had to go into the office. I highly recommend them.