AT&T

In my neighborhood, we have slow DSL. It was reliable but recently it keeps on disconnecting several times a day and they keep on raising the monthly rate.

They mailed asking us to upgrade to UVERSE internet. The problem is that in this neighborhood, the only UVERSE available speed is the same speed with slow DSL at 768Kbps; and there is no UVERSE phone nor TV.
They ask for $ 100 for modem and $ 99 for installation. Since the landline phone is still copper, they will need to add fiber line to the house and self-​install is not an option.
If they want people to move to UVERSE, they should waive modem fee and any installation cost. But they just degrade their DSL quality and increase rate to push their customer to spend more. I do not agree with their way of running a business.

No stars if possible!
For the last 4 days (of our 8 years with ATT DSL) it up and left. Disconnection every other minute at best. Tier 1 ATT support is okay, Tier 2 is great.
3Mbps down and .5Mbps up for about $ 34
When actually it looks like:
300Kbps down and ~.4Mbps up.
It is true when the further you are you get less, but I do not think that I am that far away in San Jose to have only 10% of the 3Mbps.
At this point ATT DSL does next to nothing for us to better serve our 8 bad years with them. We just never wanted to change because of the hassle. However, with resent light — we want to drop it like its.
Come on! 8 years and they cannot send a techy to my home/​area to check on the line and equipment for free! (8years x 12months) x $ 34 = $ 3264.
sigh.

My dad’s had AT&T DSL for more than a decade now, and they’ve gotten slower than they were in 2001, at least from what I remember.
At&T DSL is like AOL, in that only older people clueless about technology would use it.
Avoid it. Comcast may be evil, but they’re at least usable.

No star at all, if that’s allowed.
Had DSL for a year or so, then modified to a more economical plan. After 6 mths I decided to switch to comcast for lower rate. ATT wouldn’t pay back to remaining days in the paid period and the staff was mean on the phone. After a month or so they sent a bill of $ 150 for ETF, but they never mentioned it during my cancellation, not even a word…
Not ever going to return to ATT, they are horrible.

Can there be 0 stars??? If I could have any other service I would but Comcast doesn’t come up to my house. I have never been more disappointed with a business’ customer service and competence level. I spent more than 2 hours on the phone with them, most of it on hold, and they told me they will call me back in 24 – 48 hours to set it up. Are you kidding me!!! If I had any other way to get Internet at my house I absolutely would choose it! AT&T is awful!!!

The gateway goes down on average about once a day. I get all sorts of different error messages when this happens but the fix is always to reboot (sometimes 2 or 3 times successively).
The service when I do have it is adequate for my needs.

Wish I could give no star…
Was AT&T/Yahoo DSL over 9 years… but switched over to Comcast cable.
This all started because AT&T gave me a call at home saying my DSL service is phasing out and I should upgrade to their new U-​Verse program. They offered after speeds at lesser price so sure of course. Thanks AT&T.
After signing up for the new U-​Verse program, about a week later, they send me a gigantic dsl modem with another gigantic and heavy battery unit. OK fine. then after installing these units. I“m getting flashing «red» on status of the Modem. Uh oh.
Called AT&T tech. went through their stupid automated systems and talk to the tech and found out that they have to send someone over to my house. OMG. I already the DSL service through them. there is nothing wrong with the wiring of my house.
Anyway, without choice, created an appointment for the tech to come over in two days. I have to be home between noon and 4PM so I take a half day at work… and no show by ATT tech. WTF!!!
I call ATT again, went through the stupid automated system, bit*ch at them for no show and talked with the service and tech for another hour. and guess what? They have to send someone out again. Fine. ok… so re-​scheduled to two days later… took another half day work and no show again. I’m an ass expecting anything out of them.
With such horrible service, I decided to switch to comcast and found out I get 3x faster speed and half the cost. LOL.
AT&T should just leave their customer alone. Why fix a problem with there is none?

4 support phone calls, 2 chat sessions, and 1 better business bureau complaint and I am still getting billed for service that has been disconnected for over two months. I don’t know how anyone can be that dumb… and each time I call all they can they insist that I should «just wait for the next billing cycle and it will be settled», instead I just see another charge and late fee.

Just when you think it can’t get any worse, you find out it can. They simple have the worst service and the worst customer support on the planet. Unfortunately if you live in San Francisco there are no real alternatives. IN SF? That is amazing. I can only hope they get what they deserve and we the people of sf get a another option. All the big companies from comcast, to dish, to direct tv ALL suck, I know because I have had them all.
All I can say here we are in one of the high tech centers of the planet, and all we can do is AT&T. Un believable.

the scumbags ATT tell one thing but do another. After the promotion is up, they want to keep you and promised everything but overcharge you with their new pricing. Don‘t even sign up with them.

January 17^th I called KCRA TV 3 to see if anyone with Lindsy Paluo could help and they told me they have ways of Helping consumers that are getting below average service with a product. on January 31 st 2012 Mary with KCRA called me to see if KCRA has called me to see if AT&T ever contacted me, I have never heard from AT&T and it looks like They don’t care about customer service or making what is right right.

I recently ordered internet service from AT&T. It took 2 weeks and 3 technicians and still cannot get me any service at all. I gave up and cancelled. To make it worse, AT&T still sent me a bill charging me $ 160 for nothing. If you want no service, go with AT&T.

Outrageous, fraudulent charges in connection with a change to my DSL service, compounded by a one-​hour wait on hold. Agent unwilling to transfer me to a supervisor and had an arrogant, superior attitude. Fraud!

I had an appointment for AT&T to hook up our internet last night and they never showed.
Shocker.
So today they say, «we showed up and flipped the switch outside for you guys.»
So you don’t tell us about your presence? If you would have had the courtesy to knock on the door we would have reminded you that this is a new house and we need the whole hook up.
Thanks for the great customer service.
…that was me being sarcastic.

I had an appointment to have AT&T U verse installed in my house 12 – 19, they never showed up, so I called and was given the run around, the order was cancelled??? Then I was set up for 12 – 20 the guy never showed up or called, so I called and was told there were line problems, after sitting home for 2 days and the worse customer service ever, I cancelled and kept my Comcast service… I wouldn’t buy anything from this company… I give them 10 thumbs down… boo on you

Would give a minus star if I could.
Worst reliability ever. Knocked off-​line ten and more times a day. The router they sold us so we could hook up two computers has to be replaced every year.
Absolutely am switching. Probably to Webpass.

Over the past 10 years, I’ve lived in a few apartments, and each time, I have had the displeasure of dealing with AT&T. Each interaction with AT&T is excruciating– I have yet to find a company that offers a lower quality product or worse customer service.
In one apartment, each order I placed was cancelled due to «system errors». For each call, I was placed on hold for over an hour.
In another apartment, one service was promised over the phone, but once the technician arrived, I was told another service, at a far higher price, was the only option available.
Now that I’m in a long-​term living situation, I was hoping to deal with this company once, and then have the service work for the long-​term. No such luck. Once again, I’m dealing with internet that is spotty and constantly dropping.
For anyone that has an alternative provider, I strongly recommend attempting the alternative option before dealing with AT&T.

Richard Nixon may have been a liar, a thief, and a scoundrel, but he sure was right about AT&T. Forty years ago, he declared that «Ma Bell» (as it was known then) was way too big and monopolistic. He used the mighty machinery of the United States Department of Justice Antitrust Division to break AT&T up into a dozen «Baby Bells», and thereby helped make the World Safe for Democracy and Installment Plan Buying, not to mention paving the way for a truly competitive, consumer-​friendly telecommunications environment that saw long-​distance prices plummet over the next several decades.
Unfortunately, his fix didn’t last. Maybe he should have taken a page from the playbook used by ancient Rome against Carthage. The Romans fought two heinous wars with the Carthaginians, and each time they came back stronger and more dangerous, so the Romans fought a third Carthaginian War. After Carthage was totally defeated, the Roman Army sowed the city with salt «to the depth of a soldiers boot» to ensure that nothing would ever grow there again.
Those were the good old days…
Fast forward to 2011. Nixon is long dead, and all those «Baby Bells» he broke AT&T up into have reconstituted themselves, like a nightmarish hybrid of Jason Voorhees and the IRS, into a bloated, massive Goliath of impersonal corporate inefficiency, with a frightening combination of amazingly innovative technology and the worst administration and customer service imaginable on any continent.
I was painfully reminded of the sad state of AT&T when my DSL «Dry Loop» circuit, which had been functioning flawlessly for half a decade, suddenly stopped working last week. The problem turned out to be that my circuit (and those of two dozen of my neighbors) was disconnected because the wiring diagram in the access conduit down the street showed it as being «unused», and so a tech installing a new line «reused» it, thereby saving himself fifteen minutes work.
It took three days, six endless phone calls, and two demands for supervisor intervention before my DSL service was restored.
Anybody know where I can find The Mother of All Salt Piles?

My experience with AT&T was satisfactory until I decided to upgrade to «higher speed» internet. Then S*** hit the fan.
I called and told the service rep I wanted higher speed internet (I had the slower version they offer). She then told me it would cost me less to get a phone line and higher speed internet ($ 30) than it would to just upgrade to higher speed internet alone (like $ 40ish) also I would receive a «gift card» for $ 100. I said I would sign up for this even though I DIDN’T need a phone line.
After this call this is what happened (I will summarize my experience)
*It took 5 attempts for the service person to finally follow through with installing my internet.
*I was without internet for 4 days since they turned off my connection before the new service was properly installed.
*I was promised 3 months free service by MULTIPLE phone techs for all my troubles and the time I wasted on the phone and waiting for techs.
*My internet WAS THE SAME SPEED AS BEFORE!
*I got a bill for $ 60!!! (I was promised 3 months free and service was only supposed to be $ 30 anyways
*I made over 15 attempts to resolve this mistake and was PUT ON HOLD FOR OVER AN HOUR multiple times
*I was «transfered» to other departments by phone techs who merely hung up on me
*I was told a manager would call me, and instead I received NO CALL and mysterious SOMEONE DELETED RECORD OF MY 3 MONTHS FREE promised and verified by multiple techs in the past.
*I was told THERE WAS A LOOPHOLE IN MY NEW PHONE SERVICE THAT NO ONE INFORMED ME ABOUT AND I HAD TO PAY 2 MONTHS IN ADVANCE FOR A PHONE LINE I DIDN’T EVEN NEED.
*I was finally told that the reason my internet was still slow was because I was never upgraded to higher speed service in the first place! THE PHONE TECH SIGNED ME UP FOR THE SAME SPEED SERVICE BUT WITH A PHONE LINE I TOLD HER I DIDN’T NEED!!! Either she wasn’t trained properly and thought she was selling me higher speed w/​phone, or she messed up and signed me up for the wrong thing, or she purposely was MISLEADING AND PURPOSEFULLY OMITTED DETAILS OF WHAT SHE WAS ACTUALLY SELLING ME making me think I was getting an upgrade in speed when I was just getting a phone.
*NO PHONE TECH, INCLUDING THE CANCELLATIONS DEPARTMENT HAS DONE ANYTHING TO REMEDY THEIR MISTAKE EVEN WHEN I TOLD THEM THIS WAS FRAUD.
*I have NOT RECEIVED MY «GIFT CARD» and it has been over 6 weeks… not to mention that the original phone tech who sold me this bogus plan FORGOT TO ORDER THE CARD so I had to call in twice to actually get it ordered… and still no card!
Yes, I am ranting, but I want to warn others since this seems to be all I can do at this point. I have been screwed, and this is fraud but I have little record of what was promised to me, so I feel helpless.
BOYCOTT AT&T!!!

If Comcast wasn’t so bad, I would quit AT&T.
1 — They sold U-​Verse as having channels that they could not deliver.
2 — They aborted the installation, but required an upgrade to U-​Verse DSL to restore previous service and took 19 days to do it.
3 — The U-​Verse modem can’t talk to the Linksys router, which they tell me they have to charge me to fix, because the router is not AT&T
4 — This was once the finest telephone company in the world…