Marco’s Pizza

Outrageous!
I am a local teacher who has been a loyal customer of this location for many years. We always order pizzas for delivery whenever we have a pizza party for the children. However, with my last experience I will NOT be ordering from them again.
To make a long story short, they have drastically reduced the size of their pizzas but are still charging the same price for them. The «small» sized pizzas we received were only the size of a personal /​individual pizza at any other establishment. Of course, they still cost $ 8. Basically, they cook what was once a small pizza, call it a medium pizza, and charge the same price as the old — and much bigger — medium pizza!
We will NEVER order from them again!

The fact that 2 sandwiches took over 30 minutes was a joke. Even if it was busy I could understand if the service I got was good. Rebakh was rude and made us feel like we were bothering her while she continued to socialize with all her friends that were visiting her. If I was the owner I would really take a good look at what is happening. This was my first and last time going there. The sandwich wasn’t worth the wait either.

After moving to the area in December, we started ordering from Marco’s regularly. It was the perfect compromise between someone who likes Pizza Hut (me) and someone who likes Papa John’s (husband). The pizza was tasty, had an enjoyable crust, and the salads were good too. We were ordering delivery from here once every week or two, either online or over the phone, and had been quite satisfied.
But Thursday night was the last time we will be ordering delivery from Marco’s. We placed our order online at 6:30pm and given an estimated delivery time of 30 minutes, as always. They had never had a problem with the 30 minute timing in the past; we live 2 miles from Marco’s.
At 7:45, we were still waiting, so I gave them a call.
«I’m sorry, but we’ve been waiting for our pizza for over an hour, and I want to make sure our order wasn’t lost.»
The lady on the phone asked who we were — «Jones or Amanda?»
«Amanda…» Okay, so there were only two of us that had been waiting this long.
«Yes ma’am, it’ll be there soon, we’ve been very busy.» No «sorry.»
At 8:25, my husband, hungry and outraged, called and cancelled the order, because at almost two hours, no pizza had arrived. The person on the phone this time offered no explanation or apology, and just said he’d «take care of it.»
At 8:50, the doorbell rings.
I had just thrown dinner together, and my husband was too angry to answer the door, so I politely explained to the delivery person that it had been two hours and twenty minutes, at this point, and we had cancelled the order 30 minutes ago. (Meaning that the pizza had been sitting in his car at least that long – it was cold when it got to us.) I told him I was sorry, but he could keep the pizza because we wouldn’t be paying for it.
Even the driver seemed upset at this point, and he checked his phone – no one at the store had bothered to call him to tell him not to deliver the pizza! He apologized profusely, explaining that they only had two drivers working that night, and told me to keep the pizza, saying that if his manager wasn’t okay with that, he’d pay for it himself. (Now THAT is service, folks.)
So, in summary: the drivers are doing the best they can, and the cooks are good, but the management is awful. At some point in those two and a half hours, they should have been able to call in more people to come to work. Heck, if the manager really cared, he could have driven the pizza to us himself – it would have taken 5 minutes. Furthermore, the woman on the phone knew that we were one of two households that had been waiting over an hour – so why wouldn’t we have gotten top priority? We live TWO MILES from Marco’s, and we ordered ONE PIZZA. We could have driven to the Publix next door, bought some dough, and made it ourselves twice in that time.
Also: the charge is still appearing on our card; we may have to make some phone calls to get it cleared, because they don’t appear to have cancelled it. Good grief.
The next time we want pizza, I don’t know who we’ll call, but it won’t be Marco’s.

Haven’t been in a Marcos in a while. Wasn’t happy previously with the level of service. I think the ownership has changed because it wasn’t so bad this time around. The pizza is average,

Small store but GREAT PIZZA… thin and thick crust, your choice, and the service was quick. We ate in and enjoyed the meal very much. Friendly staff and we liked the 100 score Health Dept.

The quality of the pizza is not bad for a fast food pizza joint, but after trying this place a few times, I won’t be returning for a while until I see a significant change in customer service.
Last time I called the first thing the guy said was, «Name?» (with a ghetto attitude).
I couldn’t understand him well and I said, «I’m sorry?». «Name!» he responded.
I told him my name and asked him for the $ 7.99 large one topping pizza deal they had been running for several months. His response was, «We ended that like 6 months ago.» I told him I had just ordered that same deal a few weeks back, and he corrected me saying again, «That ended 6 months ago.» I’m not even sure if Marco’s was open 6 months ago.
I responded, «Well I thought you guys were still running the $ 7.99 deal, I’m not sure exactly what I want to get then.» And then he hung up the phone.
I think it’s important to realize that poor customer service is more than just a reflection of one individual employee, its a reflection of the leadership of the franchise. Customer service starts from the top. You can train anybody to have good customer services skills. Walk into a chick-​fil-​a and you’ll clearly see that they have good leadership skills. When I experience service like this, I know that its a reflection of the leadership at the franchise. This is the same service thats going into making my pizza. I’ve never had good customer service at Marco’s in the past, but it wasn’t to the point that it turned me off completely. I understand as an employee its easy to focus on the task at hand and not think about the customer experience, but I choose not to go to a restaurant if their thoughts aren’t focused on making it a positive customer experience.

Context. That’s what this review is about– context. Here in south Forsyth County, we have a few choices for pizza: Pizza Hut (ork), Domino’s (agh), Cooley’s (uhnn), Papa John’s (feh), Sid’s (ihhmebbe), Alessio’s (borp), and Giorgio’s (hurk). So, into this pathetic picture of pizza putridity comes Marco’s, a chain restaurant in a Publix shopping center. The lack of quality pie around here is so bad that I drove by this place three times in the last two weeks to see if it was open yet. Today, at lunch, it was. Very small dining area of 6 tables and two tall counters, basically a takeout and deliver operation. Ordered my standard ‘za: ground beef, black olives, ‘shrooms, sliced tomatoes. They don’t have artichoke hearts (dang). Upon arrival, the pie exhibited good char underneath and a good chewy heel. Ingredients were evenly distributed, although it was missing my sliced tomatoes. Having read the company literature while awaiting my round victim, I expected to see much more meat than I received. To compound matters, the mushrooms were canned. The sauce was, at least, flavorful, and no oily residue was in evidence. If this was a review comparing ‘za to ITP or even Alpharetta, I’d stick a 2 on this. But, compared to its local competition, I’m gonna give it a 3. Please don’t hate me. PS: Stacy G, they only have Pepsi products here– hissss…