Lowe’s Home Improvement Warehouse of Cumming

WINNER, WINNER CHICKEN DINNER! LANCE IS THE MAN!
When it comes to business, I follow knowledgeable employees, great customer service, and customer friendly policies. The fact that I am closer to Mansell, Johns Creek and Windward is irrelevant. I have been to all of those locations and an even greater number of stores over the past few days in search of a fridge and new microwave oven.
Today I decided to try the Cumming store because I have never had a bad experience here and I needed a store that was appropriately staffed with capable staff, enter my man LANCE! Lance is the ideal sales person because nothing about his is aggressive or abrasive. He looks you in the eye an answers questions directly with no shenanigans! He was able to answer all of our questions regarding the appliances and if there was something that he didn’t know immediately, he was able to access it via the computer. He gave us a lot of useful information along with tips to consider as we prepare to replace our appliances.
In addition to having such a great experience with Lance, no other store could really touch their customer oriented policies: Thirty-​day returns (no questions), only $ 15 to remove the old appliance, free delivery, (even to Alpharetta, while some will charge you beyond a certain distance), great plans for extended warranties that will cover more than just the compressor. Love it!
After obtaining printed information and getting some additional contact information, (so that we can double-​check measurements prior to ordering), Lance asked me to contact him even if I do not decide to use Lowe’s and I remember thinking: Now that is the sign of a great salesman because you should always want to know why you lose a potential customer. Why wait to find out on Unilocal?Also, customers give the best feedback regarding changes they might like to see. I am always willing to give feedback to businesses because my reviews are not ever meant to be malicious, just to document my authentic experience and to highlight really great experiences.
Lance is a great asset to Lowe’s and they should be very proud of the great service he provides to customers!
*** My microwave was available within one week so I returned pick it up and Lance loaded it up for me.
*** I really appreciated that they called me a couple of weeks early to deliver my fridge. It was originally scheduled to be delivered between July 6^th and 10^th, but having it delivered before the holiday was sweet! Delivery was scheduled for June 23 between 5:30 — 7:30pm. Yes, it was to be an evening delivery.
So imagine my surprise when my husband appears around 9am and tells me that the guys are downstairs setting up the fridge! Huh? That’s like 9 hours too early! Even though they attempted to contact me prior to the delivery, this was still unacceptable. I did not blame the delivery guys who were very apologetic and polite. They just stated that several deliveries had been canceled and they had attempted to call us prior to the delivery. I operate my phone PRN, so it wasn’t on. Lowe’s really needs to respect the delivery window because of scheduling and people having to take time away from work and other commitments. This was just a major inconvenience because we had not removed the food or prepped the area. I had actually planned to do this closer to delivery.
Never the less, the delivery went very smooth and we are pleased with our new purchase, (so far).

The lawn & garden department needs employees that have a clue about landscaping and customer service. Seven employees walked by and none asked if I needed help, finally I asked one and she was clueless. Had my truck and trailer with me wanting to buy material for building a forty foot wall. Sad, is there any value placed on the employees?
Lost my business.

Sitting here waiting on Lowes from Cumming yet again. Ordered 4 windows and 5 window transoms from them in July to be installed in August, they called and said there was a delay and they would be installed in the beginning of September. In September they only brought half the order on the delivery date and had to schedule a 2^nd delivery. Then the some of the windows they delivered were wrong and has to be re-​ordered so the install was put off until October. Once again the delivery came with only half the order, but the best part was they never remade the windows and delivered the exact same wrong windows! Now at 3:45 I’m waiting on the other half of the order that was supposed to be here between 12 – 2. They say it will be closer to 5pm. And we still won’t have the complete order. They are going to install ½ the order this week since the windows have been sitting in my dining room! And maybe the rest will be ready for thanksgiving!
They absolutely suck! DO NOT order from their «pro» install service dept.
Update: Windows installed. One is crooked. Figures.

So my 15 year old Jenn Air microwave blows up on Thanksgiving Day. Oh great huh. Perfect timing eh. Think cold turkey leftovers.
So…I research the heck outta microwaves, Walmart, Home Depot, HH Gregg, Lowe’s, Sears. I read ever review, compared every feature, checked every price, and I came to one conclusion… my leftovers are getting colder by the minute.
But eventually I found one, with absolutely sterling reviews, and every feature I could think of, plus. Lowe’s had it on the shelf at the same price as Walmart…‘xcept Walmart had to ship it. Sorry Wally, my leftovers can’t wait.
So Lowe’s saved my Thanksgiving Holiday, and my turkey stuffing leftovers are hot and wonderful like the good lord intended them to be, and I will always be thankful for Lowes at Thanksgiving.

Stopped to look for paint specifically for metal, Wally the person behind the paint counter was very busy on his cell phone so he did not notice me… a cutomer. One of the employees had to tell him not once, but three times that there was someone at the counter, he was so engrossed with his cell phone he forgot that he is «working» ! I guess he was somewhat upset that he was interrupted because he was a bit rude. O. k…done with those darn customers… back to my cell phone.
Store was not busy at 4:30 p.m. on Sunday.

Ordered their top of the line Bosch diswasher back on Sept. 21^st. Was told it would be in on the 8^th of October and installed on the 9^th. Took off work and waited for a call to tell me what time they would arrive. Gues what… no call. Called store, only to find out that it was going to arrive on the 13^th of October and installed on the 14^th. So, instead of waiting untill the 14^th I called the store to see if it had arrived and guess what… NO DISHWASHER. Spoke to the manager Gary for the second time and still no result’s. I did ask them to waive the install fee from the first time they did not show and he did. However today all I got was I dont know I will call you back. So, after I hung up with him I called their coperate office and asked to speak to their COO Rick Damron. I was rudely told he does not speak to customers, thats what we have customer service for… Its really bad service and I assume that is not the way they have been trained, because I now work for their old VP and I know his standards. Mean while Gary calls back to tell me my dishwasher ended up in CONNETICUT, I live in Georgia. They dont know when it will arrive, it would be around the first week of November to oder another one. No urgency, No hey we have this one that is close to your, No here is a discount for waiting a month… nothing. Went to HOME DEPOT spent $ 3,250 bucks on a fridge and had it 3days with pefrect set up and a follow up call to ask how eveything went. Payin off both LOWES CARDS and closing accounts… I have had it.

Really like Lowes. I have found myself going here more than Home Depot. It is more consumer friendly and a bit crisper in regards to cleanliness. The associates are most always nice and willing to help. The seasonal and garden folks are very helpful for sure.

Just went to Lowes to pick up a 5 gallon paint spout and was told it doesn’t exist by the employee. Went across the street to Home Depot and low and behold they do exist. Called Lowes to tell this employee that they do exist and it’s a shame that I had to go to the competitor. She didn’t care. I know where to shop now.

I have been there twice to get various tools I need for my many projects and every time I asked an associate where the item is they WALKED me to the product instead of just pointing and telling me what aisle.
That’s some good service and they have good prices and good products!

I feel like Lowe’s is the layman’s Home Depot. The staff doesn’t seem to know as much about using their products. However, Lowe’s has a lot more home décor and organization type stuff than HD (who happens to be across the street at this location). The nursery is generally in good shape with a fine selection.