Enterprise Rent-A-Car

I rent regularly from Enterprise. Over the past 5+ years I have found them to be both professional and personal. They understand my reasons for renting and the work to find the best possible fit for my needs. I hate the cost of the insurance! I often travel out of state for business and the interstate is a common place for random mishaps. It would be great to have an option that does not double the cost of the rental! However, the overall experience and the things that are within the control of the local staff are always superb. Thanks everyone…

What ever you desire to rent a car or the car.
My experience with this location.
Not just Enterprise itself as a company but person who in there that make a HUGE different.
Customer for 4 years I Salute and Appreciate very much personally to team and one and only Armando

Enterprise Car Rental in Cumming is very unprofessional, and has no integrity.
I made a reservation at 8:00 AM on Monday via their online system for a car on the following day. After the system upsold me on an upgrade, the system then sent me an email confirmation.
I then followed up with a telephone call directly to the rental location to schedule a pickup. At which time the Enterprise representative explicitly confirmed to me that I was within their pickup zone, and that I should call them fifteen minutes before my pickup on the following day.
Fast forward approximately 32 hours…
On Tuesday at 4:00 I called Enterprise to schedule a pickup. Only at this time did the store MANAGER inform me that «We have no vehicles, and you are not within our pickup zone anyway.» This was totally unacceptable that they should wait until the last minute to inform me of their egregious error… and not until I CALLED THEM! They did not even have the professional courtesy to call me in advance to give me time to locate alternative transportation.
Now…I have an important prospective customer meeting on Wednesday morning in Chattanooga, which I cannot get to.
When I voiced my consternation and indignation for Enterprise’s total diserespect for my time and my business needs, the INSIPID MANAGER informed me that «I do not have to listen to this, and I can refuse to make this transaction.»
Are you kidding me!!! You just informed me that you were «refusing to keep your commitment that you made to me,» and now you threaten to «not do business with» me?
What a MORON!
While it has NEVER happened to me with National Car Rental, I do understand when cars don’t get returned, and reservations get buggererd up. This rude store manager’s attitude, however, has single-​handedly caused me to FOREVER BOYCOTT Enterprise Car Rental.
and…btw…Enterprise…FYI…I have already reached 175,000 miles of business travel (again) this year; and have already had 77 rental car days this year. In the future, you can be assured that Enterprise will not get a single one of them.

I made an online reservation for a cheapo Nissan Versa or similar for 3 days. I ended up with a Dodge Caliber which was a slight upgrade at no additional charge. The service was fast and friendly with no pressure to add additional insurance or coverage. It only took a few minutes and I was in the car and off to my weekend adventures out of state.
Monday at 5:30 must be a bad time to return a car because there was a cluster of us trying to return and a cluster trying to pick up. They were well staffed but it still wasn’t enough to handle the rush so I ended up waiting a while.
I made sure to fill that gas tank back to where it was when I picked it up, I actually returned it with a little extra. While several cars were being checked in at once, a customer behind me was telling them he called earlier about being a little late and supposedly they were going to give him the pre pay fuel price since he called? The Enterprise rep said «I didn’t even charge you». WTF, why did I just bust my ass to get here on time with the car refueled when you let this other guy completely off the hook? Other than the unfair service pissing me off, I was happy with my rental.