Vans

The people here are very nice. They always asked if I needed help. They don’t have many top selling vans but over all is a great store.

Even though the past few times I’ve gone to this location the inventory has always seemed to be low on the shoes I’m looking for, the customer service provided to me by the sales associate my last visit will keep me coming back. It’s a busy mall, so there’s lots of foot traffic in and out of here and the attention for customer service is demanding, but the young man Robert who I was helped by was very accommodating. After several trips to the back for me he helped me find the right shoe with a positive attitude despite the fact I was there right before closing time. I’m happy with the Vans I ended up with!

Lesly & Alex were nice and helpful.
But the retarded girl with a yellow beanie on the register tonight is the reason for this review. First off she didn’t smile nor was she in any way personable despite our jolly demeanor and how much we praised Alex. Secondly she could not figure out how to do an even exchange for the same item in a different size. I’m pretty sure you’re not doing quantum mechanics. You’re pressing buttons and scanning. We’re not stealing, there’s a receipt. And lastly, once she finally figured out how do the exchange, she couldn’t even do simple math. 60 + 60 = 120. 120 — 40 does NOT equal 100 even with tax!!! Jesus lord in heaven. I understand you don’t have basic skills to contribute to society and you must really hate your job. But please, since you’re such a moron. Smile. It would have made the experience less frustrating than looking I at your confused agitated face.

So came in here today to buy two pair of shoes for my sister. Turns out that this place was under staff, the young lady that was helping customer had an
Idgaf type of mood, knocked a sign down and didn’t bother to pick it up, a customer ended picking it up. This place needs more staff that is friendlier.

I love Vans shoes… but this location is a little too crazy for me. They are way under staffed for the amount of traffic they get and I hate that I have to wait forever just to be helped.
I do like that they have a lot of inventory. The Hello Kitty Vans are awesome, a favorite of my daughter’s. I’d shop here more often if I walked by and it didn’t look like a mad house.

HORRIBLE EXPERIENCE!!!
A week ago I bought a pair of Vans which I love, the sales person convinced me to buy socks to go with my purchase. Once at home I removed apart the paper adhesive wrapper and found ripples (almost torn) on the bottom of 2 of the three pair of socks. I returned to the store to get a refund. The first cashier that tried to help me wasn’t sure how so she asked the Manager. ELVA (the manager) quickly says NO REFUNDS to the other cashier WITHOUT EVEN LOOKING AT OR KNOWING THE SITUATION. She said «Tell’em exchange only». I waited for her to finish with the other customer she was helping so I could have her undivided attention, I showed her the damaged socks and said I would like a refund. She snapped at me and said «NO REFUNDS, EXCHANGE ONLY». I showed her my purchase receipt and explained to her that I did not want to exchange because I did not like the quality of the socks and I rather get my money back. The whole time there were 3 or 4 other customers listening to our conversation. She said «NO REFUNDS», so I asked her to explain the store return policy and she said you open the item so no refunds only exchange. Holding my composure, I explained that the socks do not come in a sealed package and are only held together by a cardboard wrap and the only way to see the defect on the socks was to remove the wrap. Anyway… to wrap this up, she did not budge, did not offer other solutions, did not address or acknowledge my quality concerns. I asked to speak with the manager and she quickly (and cocky about it) blurted «I’m the manager» as if to show off for the other teenage employee (who was probably new). I got her bosses name and plan to follow up. WHAT A WASTE OF TIME AND LACK OF CUSTOMER SERVICE. I WILL NEVER SHOP THERE AGAIN. SHM

they need more people to work… stood around forever waiting for someone to help us

Love, love, love Vans but this store is horrible. The teenagers behind the counter are incredibly affected and really treat you like they are doing you a favor. The Vans store on Washington near Lincoln isn’t that far away so go to that one instead.

V– ery smart of them to make Hello Kitty Sneakers
A– ctually, I’ve never worn Vans until they made the HK ones
N– ice colors, black/​white with red laces. I hate HK in pink!
S– tore itself is well stocked and had a good sale going on.