Sunglass Hut

I came to this sunglass hut to exchange a pair of my glasses thinking there wouldn’t be a problem, seeing that sunglass hut has a easy return/​exchange policy. When I walked in the store and asked for a exchange, the employee (Sean) had a bad attitude. He informed me that I had to have a receipt for my purchase and told me he couldn’t do anything for me. I left the store and looked up the policy, and saw I was able to exchange or get store credit without a receipt. The worker Sean still refused to exchange my glasses for a better pair. I then went to another sunglass hut, and they exchanged my glasses for a better pair no problem what so ever. Its employees like Sean that would make me purchase future glasses off of amazon instead purchasing from sunglass hut. I’ll never go to the fox hills mall location again.

This place is a rip off. I paid $ 200 for some Armani shades. I went online the next day and Googled Armani sun glasses for sale, and immediately found the exact same ones for $ 105.If you do go here, just pick out the shades you like, then go order them online for half the price. THEY ARE WAY OVER PRICED! Don’t waste your hard earned money like I did.

I had a recurring problem with some MauiJim glasses that were too delicate for my use. I sent them back to Maui who agreed to credit me for the glasses so that I could get a differnet more suitable pair. So I called the store in Westfield Culver City and spoke to Sean to see if they had a pair I could try on of the style I «thought» I wanted. Sean put them aside for me and when I came in he showed them to me but suggested that they might not be the best for me, and took the time to show me others (knowing that this wasn’t going to be a sale for him since the factory was replacing a pair of previously purchased glasses) I found a much more suitable pair and only bought lens cleaner, but I left the store with a very positive feeling about sunglasses hut, mauijim and specifically Sean.

Kinte has a sincere beautiful smile that’ll light up a room. He’s honest with his opinions for what the customer looks best in, not what costs more for the customer to spend. He has changed my mind about that Westfield mall it’s worth the trip to just see him again. He was informative, friendly and an Excellent representative for macys & sunglass hut.

I came here today inquiring about adding prescription on a pair of maui jim sunglasses, because on Maui Jim’s website they added this particular store as a place where I could get it done. When I got there, the only associate was busy making a sale, I didn’t care, since I know the feeling of having to make sales. BUT just because you are making a sale with a different customer does not mean you have to treat the other one like they don’t matter. I nicely ask about adding prescription to a pair of sunglasses and I was basically yelled at, because according to the associate sun glass hut could not add prescription. I was okay with that, a little confused but I still had the money with me and I would of still gotten the sunglasses anyways. I would of been another sale for the associate, but I just left. The way that associate treated me was uncalled for. I’ve come here before and the other associates have been nice. The associate could just of said «I;m sorry for the misunderstanding but unfortunately we can’t add prescription, I can however help you on inquiring information about where you can, I will be right with you as soon as I finish checking them out.» If he would of done that, instead of yelling at me and making me feel like I didn’t matter. he would of made two sales this morning.

Excellent customer service. I feel like this is one of very few locations that actually ask the customer if they need help.
Would be willing to go back to buy another pair because they had been so helpful the first time.
They truly listened to what the customer wanted.

The staff here on my visit were very helpful. I found a pair of Raybans in the price I wanted and felt like I was given first class service. So, Yay! i am a fan!