Rite Aid

worst pharmacy ever… felt profiled… by both day and night managers pharmacists… gave a prescription… and felt like i was treated like some type of criminal… gave. my prescription… on a tuesday and was told it be ready by monday of following week. came in tues due to the fact that with new policy on controlled substance category. i came in on tuesday and again was redirected to thursday… i come in on friday instead… and again with the lies and the mickey mouse excuses… that they had trouble contacting my doctor. «lies » my doctor is always there… over a week in trying to contact him .lol. be for real… this pharmacy never has meds and only has partial or no stock. this is redicoulously unacceptable… and to top it off they think its funny… and walk away and hide behind the counter… i would never recomend this particular pharmacy ever… very good and smiley faced when youre turning in a prescription… but act like the three stooges when filling them… veryyyyyyyyyyyyyy bad. never use this particular location… g. s

Echo’ing the sentiment of other Unilocalers in here… worst pharmacy ever… My husband was on his way there and I called in to specifically let the pharmacist know that he is on his way and to please wait until 9pm to close. She said, «I can’t close after 9pm and would get in trouble if I wait for him to show up.» I said I am not asking her to close after 9pm. ONLY to not close before 9pm. Her response was a who-​cares attitude like «he has to get here before 9pm, we close at 9pm». Okay lady. I got it.
So guess what? My husband shows up at 8:55pm and the pharmacy was closed and locked up. Seriously? After I specifically told you I NEED those painkillers after surgery today and you made a big fuss how you close at 9pm and not a second later, else «she’ll get in trouble». But you don’t get in trouble for closing earlier? Huh!!!
Great, thanks Lady at the worst Rite Aid pharmacy. Now I have to keep calling ²⁴⁄₇ pharmacies to get a painkiller prescription filled so I can get through the night.

I’ve been going to this Rite Aid for years and have had inconsistent experiences — generally OK but fairly frequent problems with prescriptions not being ready, etc. But lately seems much worse — woefully understaffed. For example, yesterday (on a Sunday mid afternoon), my prescription was ready but they couldn’t dispense it because the pharmacist was on lunch break. Today I went back at 7:30 in the evening, called in advance to make sure the pharmacist would be there, and when I arrived — dinner break. So frustrating that the can’t keep the pharmacy staffed during peak times.

I normally wouldn’t take the time to write a review about a drug store, however, my experience here has been so-​so.
To start, they always seem to be out-​of-​stock of whatever I need which is frustrating.
Then recently I sent my prescriptions to be filled here instead of the CVS on Bristol Parkway (behind the Fox Hills mall), and should have never done that! First they screwed up and filled my prescription too early (which I already knew). I figured they would have held onto it for the week until I was scheduled for my next round, and they didn’t! What the heck???
So I go in on Sunday and have them refill it and I’m told Monday afternoon it will be ready. I specifically ask if it will be ready by 6:00pm, and I’m told «yes, absolutely.»
I show up on Monday at 6:30pm, and after waiting through some painfully slow service, I am told that my prescription has not yet been filled.
Needless to say, I’m going to get me prescriptions filled at the CVS on Bristol Parkway again. I may have to drive a couple of extra miles, but it is worth it if it means that I don’t have to drive to Rite-​Aid three different times to fill one prescription.

This place seems to be busy that’s why the line is long. Does anybody else help the cashiers or do they just keep 1 register open. Especially during lunch break! After the register clerk summoned for help then what do you know the line moves faster… duh!

This pharmacy is infuriating. I suppose I only have myself to blame for not taking my prescriptions elsewhere, but I’ve reached my breaking point. Members of my family have a total of 7 medications that need to be refilled monthly and every time we need a refill it’s a saga. If we phone in the refill, it’s never ready when we pick it up, but they don’t call to tell you that they’re out of stock. If a doctor calls in a scrip it won’t get filled until you show up. If you go in on a Saturday morning when the pharmacy opens, the pharmacist often isn’t there for at least 45 minutes, and if you show up during the last hour, the pharmacist is invariably «at lunch.»
Well, I’ve been a sucker for this shoddy service for too long. I will gladly go to a less convenient location for a more reliable service.
If you’re looking for a local pharmacy, look elsewhere. They do not want your business!

Went into Rite Aid drug store in order to purchase a pill splitter. You’d think that would be a piece of cake right? W-​r-​o-​n-​g! I was able to find garden hoses, walking canes, air cleaners, motor oil, hammers, etc. but when it came to a pill splitter-​no dice! Ended up going to the grocery store next door and found the pill splitter within two seconds and bought it over there.
Very surprised that a drug store would not have a pill splitter!

Avoid this pharmacy. Terrible service. No one is around to help you. I had to go there many times to finally get a prescription refilled. This has happened many times… I order my refill on the phone and show up there at the specified time to pick up, then they tell me pharmacist is not there you have to wait an hour for her to come back or take your prescription and go to your neighborhood pharmacy if you cannot wait!!! Really! that’s their smart answer to a customer for not having staff to help… They have made several mistakes on the meds and they never call the doctor to order a refill as they say they do. I had to call them or go there many times to follow up on a call to doctor for a refill. I am transferring all my prescriptions and going somewhere else. Do not waste your time going there if you want reliable fast service and care about your health.

This pharmacy is a joke don’t bother. There was no one in line in front of me, just the assistants cussing up a storm and talking about fighting other associates, once they decided to come help me they could not tell me if they had what I needed. At all…

Want to have your prescription filled incorrectly and your time wasted over and over? Then definitely go to this pharmacy.
Over the past few days, I have called each time before going to attempt to pick up a prescription. The first time, I got there and was told they couldn’t give it to me yet because they didn’t have my insurance information. AND THEY COULDN’T HAVE TOLD ME THAT OVER THE PHONE!!! (Before mentioning to the staff person that I’d called ahead she said, sassily «You could have given it to us over the phone.»)
Then, when my husband finally picked it up for me and brought it home, it said I should take the medication once a day for 14 days, but then it also said Quantity: 2 (and there were just two pills in the bottle). I called to ask about the discrepancy and was told, «Oh, we told you that it was only a partial fill of your prescription because we didn’t have enough of the drug.» That was a complete lie — nothing of the sort was mentioned to me or my husband.
When I went back to pick of the remainder of the prescription two days later, I called first and was told it was definitely ready. So take time out of my work day, pack my infant into the car, go over there, get her into her stroller, go inside and wait in line for ten minutes, only to be told it’s ACTUALLY NOT READY AND I’LL HAVE TO COME BACK.
Extreme incompetence and unprofessional behavior. This place is beyond pathetic and not worth your time.

I have been going to this pharmacy for 2 years because it’s the closest to my apartment, and within those 2 years I have NEVER had my prescription ready when it was supposed to be ready. Every time I go I end up waiting 15 – 20 minutes while the technician puts the pills in the bottle, and this pharmacy has NEVER called me to say when my prescription is ready. The last straw, however, was when a medication I need to take daily was waiting to be filled at Rite-​Aid and I was told they needed to call my doctor due to a hold-​up on the shipment. They never called my doctor (or myself) to tell me what was going on. 2 days after dropping off the prescription and going without it I finally had enough and I’m taking my business elsewhere.
Get more organized and be respectful of the fact that medications are often REQUIRED by your customers. A lack of communication is incredibly unprofessional in the medicine industry.

My main problem here is NO ONE is EVER around to help !!
I tried to get «June» to help me find an item. She gestured toward the general area I was looking.
ME: I’ve been looking can you help me?”
June: It’s over there.
ME: Yes, but I’ve been looking. I don’t have my glasses (as an excuse to PLEASE get some help!)
June: Well, you should go get some glasses, as she points toward the reading glasses. Really ?? …She *finally* wanders over to me as I had just spotted my item.
Me: Never mind, I found it.
June: Well, excuse me (under her breath in a sarcastic tone as she walked away.) Me: What?
June: Excuse me (in a *non*-sarcastic tone.) She probably figured she’d correct herself.
What in the heck ?? What in the world is her problem ??
I told Amber, the manager, and she told me it was because «she’s from THE SOUTH. So she’s «sarcastic» WTF ??
I was born in MI and grew up in Boston ! I know sarcasm when I hear it. She was just flat out rude !!
Am I nuts? Or was that the rudest Rite AId worker ever?
I understand that’s she’s elderly, but I spend a ton of money in here!
Now when I see her, I avoid her, never mind ask for help: /​
On a better note, this location usually has the shelves stocked with my usual items. And it’s pretty neat. The pharmacy is efficient and helpful.
I’m in here a few times a week on average.
I like the smallness of Rite Aid as opposed to Target or Pavilions.
Just wish the one and only worker in there wasn’t the rudest person.
You’re on your own in there (unless the pharmacy isn’t busy …)

I usually stop by on my way to work, so I’m more familiar with the morning team. I agree the selection isn’t the best, but they get 5 stars for service. I’m always greeted with a «good morning» and am asked if I need help.
I want to add a comment for the pharmacy team. My regular Rite Aid is out of town and I’ve had to use this pharmacy about 5 or 6 times, and every single time they have been BEYOND helpful. They expedite the Rx, the consults are helpful and they even give extra advice.
Maybe it’s a Rite Aid thing, but I’ve always had good experiences with them.

Awful, awful, awful. So disorganized and sloppy in every way imaginable. There is almost NEVER anyone up front to help check people out, so it gets backed up very fast. The Manager here AMBER is beyond terrible and rude. Hey, Amber. Don’t like dealing with the public? Get the hell out of customer service then. That chip on your shoulder (and those fucked up teeth) ain’t cute. Only two people here are ever friendly. A younger guy (Elvis?) and an older woman with an accent. Both are amazing and know how to treat customers. Avoid this one.

The pharmacy treats you like a criminal if you try to get a prescription filled. They don’t fill it as written by the doctor and they screw up insurance all the time

I’m reviewing a Rite Aid. S**t just got real.
This Rite Aid has become the bane of my existence. There is one very nice woman who works in the pharmacy. I don’t know her name but I think she’s the only African American woman who works there. She’s the only reason I’ve attempted to continue filling my prescriptions at this den of heinous customer service.
The pharmacy staff are unhelpful to say the least. It almost seems as though they put effort into make your experience as drawn out and inconvenient as possible. One pharmacist kept dismissing me with wrong information, treating me like an idiot and talking over me. I wasn’t even able to update my account information without countless issues and misinformation.
My favorite was the day I came in to fill a prescription and was told it would take 15 minutes to fill, so I wandered around the store for a bit. 15 minutes later I appeared to pick up my order and it wasn’t ready yet. Okay, that’s fine, no problem. I was making this stop on my way to work and had managed (for once) to allow plenty of time to run this errand, based of course on the information I was given that my prescriptions would be filled in 15, or even 20, minutes. I return to the counter to check out and there’s a customer at the register who I’m convinced was sent as a Monty Python affiliate to pull a prank and make me late for work. Between fumbling for her rewards card, answering a phone call mid transaction, a million questions, moving so slow I could have purchased half the store without opposable thumbs in less time, and with absolutely no care or interest in the convenience of fellow consumers who are blessed with the ability to move at what probably seems to her to be the speed of light, it became clear I was going to be late for work. I then asked the cashier if I should come back to pick up my prescription the next day. You would have thought I’d asked her if could sell her children on the black market, which of course didn’t compare to sloth lady’s sarcastic glare of venom. The cashier spoke to me as if I was the rudest person to ever set foot in the store and told me to wait. When sloth lady finally managed to gain control of her slovenly limbs and questionable motor skills, she got in my face to inform me she was done. Oh, that’s right, I’m the bad guy for being more than willing to make a separate trip back the next day to pick up my prescriptions. I’m such an a**hole.
The ironic twist is I went out of my way to return to this location because the kind woman I mentioned at the beginning of this tirade had been incredibly helpful during my previous visit and I wanted to give them my business. That being said, I just transferred my prescriptions to a local CVS.

Got some Rolling Rock on sale for $ 8.
Got some Blend No. 27’s for $ 4+ each.
Got some Chex Mix Bold Party Blend for $ 3+
Prices are pretty darn good/​thrifty if you ask me.
Store as a whole was pretty clean and well-​stocked.
Service was okay.
Minus one star because the whole experience really wasn’t «as good as it gets.» ontherealsyo

Poor Rite-​Aid. I remember when this opened and it was supposed to take the pressure off Target. Sadly when you also decrease the size of your workforce to like, 3, all sorts of new problems arise. The Pharmacy has 2 of the employees, then the cashier, and maybe a manager is on duty. this leads to no one helping when you want ice cream or even random assistance. (they have to be called on the intercom).
As far as what I needed, They had all the usual body wash, shampoo and shaving cream I needed, so in that respect it was satisfactory. However there was only one lane open; I will give some note to the manager who opened a second lane (thank you!) to assist the cashier. Perhaps Rite-​Aid has personnel problems and they need to keep the numbers down? It’s definitely not the fault of the staff, but even working with very little in an effective way is still «very little».

While driving North on the 405 in the pouring rain, we stopped at this Rite Aid to pick up some headache medicine and a new charger for my i-​phone. Well, we were actually headed to a Target, but my Unilocal generated Google map and my GPS couldn’t seem to agree on how to get there and finally we just stopped at this RIte Aid out of frustration.
The store was clean and well stocked. I had no problem finding the charger while my brother found some Excedrin. There only appeared to be one worker there, but he was friendly and smiling and the line moved quickly so it wasn’t an issue. We were in and out of the store in about 5 minutes.
Driving out of the parking lot, I ripped open the charger package only to find it wouldn’t fit into my ipod or my iphone. My brother took a look at it and said one of the connector pieces was bent, so back to the store we went. Thank goodness I decided to plug it in before we made it out of the parking lot or we’d have been miles away from here when I discovered it.
Back inside the store, I saw the lone worker helping someone at the ice cream counter — uh oh — I was a little nervous that it was going to take me forever to get out of here and back on the road. Out of nowhere, a second worker appeared, a big smile on her face and headed for the cash register where 3 people were already in line. She noticed I already had a bag and asked me if I needed help. She saw the bent piece and sent me back to get another one while she helped the other people. When I got back to the register she cut the package open to let me test that this one fit. It did, and she sent me on my way with no need to run it back through the register. We were all on our way quickly!
I read the other reviews about the store being messy or people not friendly, but on the day I was there that was certainly not the case!

I only go here because it’s convenient. Lately there are never enough people to help you find anything, and often there is only one cashier open with a long line. Especially since you now have to wait in line to pay for ice cream, so you’re standing in line with people and kids with melting ice cream cones waiting to pay, not very efficient.
Just needed a birthday card so it wasn’t a big hassle. This is in the Pavilion’s shopping center, and it’s right in my hood.