Rinse

They did a fantastic job on the dry cleaning. Their delivery service is great, and their valets are really nice and pleasant.
ONE little thing, which doesn’t change my opinions of them (still a 5 star review), is that they were late both times when picking up/​dropping off. Only by few minutes, which is no big deal b/​c I’m waiting comfortably at my own house instead of doing the usual drop off and pick up at dry cleaners. They shouldn’t rush just to be couple minutes faster and jeopardize their safety. But maybe it’s a route issue that the office should take care of, and not something the valets should be concerned about.
Anyway, thank you for a wonderful service!

Rinse is life changing. Their service is extremely convenient and inexpensive. I have been using them for about 7 – 8 months now and have had absolutely no problems, which is more than I can say for any brick and mortar dry cleaner in the area. The valets (people who pick up your clothes) are extremely friendly. You’ll receive an email the morning after a pickup that shows all the articles of clothing they picked up as well as a picture of each.
If i won’t be around during the pickup time, I’ll leave the bags on the front porch and shoot them a text letting them know. Once they pick up the load I always receive a confirmation text. Very useful.

Just wanted to write an update for Rinse. I’ve now been using them for 7 months and I can say that they are freakin’ awesome. If I could give them more stars, I would. First off, they let you know via text when they are going to be in your area, so if you have something for them, they can come get it. This is great because sometimes I feel like a dick having them come and pick up 1 pair of pants, but with this, I know they are already going to be close by, so I just have them come whenever I have something.
Second, and this is the BEST thing, they now do REPAIRS as well! It was just last week that I was looking at a pair of pants with a hem that was coming un-​sewn and thought, «Man, I wish I could just have Rinse pick these up and fix it.» Guess what, the next day I get an email saying that they are going to start doing just that! Things like replacing missing buttons is free, and other services are offered at reasonable prices. I just got a jacket back a couple days ago, and when I got it out today to wear it, I saw a little tag on the hanger saying that they had repaired it. I was puzzled on what they had repaired, but then I remembered that the jacket had had a button missing for forever. I never worried about it because I never used that button, but Rinse replaced it for free, without me asking, and did an awesome job to boot. Button matches perfectly.
So yeah, if you are not using Rinse, what are you waiting for? A free cookie? A bouquet of roses? A puppy?

You can learn a great deal by a company by how they deal with failure. I sent three custom pillows to be dry cleaned by Rinse however they came back smelling like a wet dog. Rinse went above and beyond to try and fix my pillows and when they were unable to they compensated me with a full refund. Dry cleaners are usually quick to shirk responsibility but Rinse stands out among the crowd. I’m not trusting my possessions to anyone else — everyone should use Rinse!

honestly great service — good value — really flexible service — been very happy with it so far

So far so good. I use Rinse for my regular laundry. They are super. They pick it up at the time they say they are. They communicate with me regularly. The valets are friendly and professional, and they ask about any specific requests I may have. My laundry is returned to me in three days, clean and neatly folded. I have only used them for wash and fold, not for hang drying or dry cleaning. But having my bed linens, towels and general laundry washed, dried and folded by someone else is a big time saver for me.

I absolutely hate doing laundry. So when I heard about rinse I was really excited. I did a bit of research to make sure their operations were clean and legit. Long story short, I’ve been using them for about a month and don’t think I’ll ever do another load of laundry on my own :) The service is super easy to use, they’re prompt with pickup and delivery, communication is top notch, and best of all the price is fair. I use their standard laundry service weekly and it’s great.

This is the perfect, affordable for service for anyone who values customer service and their own time. I work 80-​hour-​weeks and I don’t have the time to go to/​from the one dry cleaner that is barely open by the time I get off work. That, or, I’m just a forgetful person and takes me weeks to get my clothes back.
The valet at Rinse for my first pick up was very informative and friendly! She told me everything I needed to know and reminded me about the drop off policy. The up to date texts and emails were very helpful.
Best part is the 8pm-​10pm pick up/​drop off window works perfectly with my schedule!
Can’t recommend Rinse enough!

My first time using this service and I am glad we did. I work 12 hours so my husband is the one who usually does laundry. But since his surgery and other medical issues we’ve had to use laundry service. We were using one laundry company but their app was so glitchy and their GPS kept giving the drivers a different location. In comes Rinse. I also love that they have a Hang & Dry service for underwear and other delicates. Yes, it means paying extra on top of the Wash & Fold service that they charge by the pound, but you are assured that your items will be taken care of. Did not lose any items so that is definitely a plus. What I liked about their valets is that they «orient» you on the different laundry bags and the other «what-​to-​dos» involved with Rinse. Will use them again.

I’m addicted ! ! We live on a boat (which is epic and wonderful) but leaving the apartment I had to give up my washer and dryer! Now I have to carry heavy bags up the narrow boat dock ramp, drive go bank, get quarters, carry heavy detergent to the scary dirty laundry room at the Marina. (OR DRIVE TO THE LAUDROMAT and waste my day when we could be sailing !!!) :) I was surprised and how easy and fun this was to just hand the clothes off and see them Come back clean and folded! I will use this again and tell all my other liveaboard boat friends about it !

I can not say enough great things about this service, on time, clean and folded, found my headphones in the pocket and great price. So awesome to find great service in the city. Thanks!

Just moved to Santa Monica and needed a fast solution for dry cleaning. I researched the options online and decided to go with Rince because it seemed like they had a better system and the prices were reasonable. The pick ups always happen in the evening, which makes it difficult because I’m often at meetings and not at the house. But from a business standpoint, this is probably the best time to reach people, so I totally get it. The Rinse drivers are always amazing and have often hunted me down with texts/​calls to find out where I was and then bring the clothes to me. I actually really love how friend and service oriented they are. Keep up the great service guys.

Great service! I’m staying at a hotel and didn’t want to spend a fortune on cleaning my laundry so I found Rinse.
Great service! They picked my laundry up and delivered it at the front desk because I was not there. Everything worked smoothless and the communication was just great!

Super pleased with their service. Staff members are extremely professional, organized and responsive. Clothes are nicely packaged and labeled. I can’t remember the last time I got this excited about fresh laundry. Maybe I need to get a life. .thanks to RINSE I can do just that :)

Too good to be true. Pickups and deliveries are convenient. The problem is they will «lose» your clothes. 2 of my 3 orders were missing clothes. My favorite pair of $ 225 jeans never came back. Then a full length hooded onesie that’s very trendy right now was «lost». Yeah right. How do you lose a camo $ 200 onesie. It’s not a sock. It’s pretty obvious someone’s shopping my laundry. We’ll see if I get compensated, but I’m not holding my breath. If you have nice clothes it’s not worth it.
Edited: They found my onesie but not my jeans which were my favorite pair. And I just realized that I never got a sweatshirt back either so that’s three items that went missing in 3 orders. The sweatshirt was from Zara so not expensive, but it’s lame that I have to check my deliveries with a fine tooth comb to make sure I get all of my clothes back.

I couldn’t get myself to give them 4 stars because their service is absolutely amazing.
Rinse will pick up and drop off your clothes between 8−10pm, 7 days a week. It’s a dream come true for me. I often work long hours in the office and it’s always been an inconvenience to have to make time to drop off/​pick up my dry cleaning some time during the day. Ain’t nobody got time for that!
Finally a dry cleaning service for the 21^st century! They come to ME to pick up my clothes and drop them off on a day most convenient for ME. ME ME ME. It’s all about me. All the information is communicated through text messages and I can ask them to come by earlier or later within their 2hr window. They text me approximately 45 minutes before a Rinser will be at my apartment and that gives me plenty of time to return home if I’m out. Technically, you can leave your bag of clothes out on your doorstep and they could return your clothes and hang them on a hook they provide for your door, but my apartment building doesn’t allow anyone in if the resident is not home to buzz them in.
I’ve only used them to launder/​press my dress shirts ($ 2.50/item) and dry clean pants ($ 7.00/item) which is similar in price to most dry cleaners. Rinse might cost a little more for the pants than other cleaners, but I’m happy to consider it a convenience fee.
Before I called Rinse for the first time, I definitely had some doubts whether they’ll actually do a good job with dry cleaning. I’ve had experience with various dry cleaners prior to Rinse and I’d say they are definitely one of the best in terms of having clothes cleaned well. Thanks to their $ 20 discount on your first order promo (shoot me a message if you want a screenshot of this), I decided to give it a shot and now I can’t think of any other way to get my clothes dry cleaned.
The only reason why I considered giving them 4 stars is because I wanted them to expand their time frame an hour earlier to 7pm-​10pm, or have a morning option. But according to my last feedback survey, it seemed like they may be considering the morning delivery option as well. Looking forward to it!

Good service. I like the fact that I can reschedule delivery and reach an actual person by SMS or phone instantly.
Suggestion from a regular customer: please relaunch the option to have drycleaned shirts folded and boxed — ready for traveling. Thanks!

We loved this service. Super brilliant. Going to the dry cleaner is a pain. Enter this amazing service which will come pick up your clothes for you. Either dry clean or wash and fold services on virtually whatever you would want to be cleaned. They come get it from you and drop it off. The prices are probably on the pricier end but you are getting a delivery service! Plus they don’t let you tip the valets that come to do the deliveries so no extra cost there. It is seriously amazing!

Another brilliant service that came out of the app economy– on demand laundry service that caters toward the 9−5ers.
No more lost claim tickets to worry about, no more races to the dry cleaner before 7pm, and no more excuses for dirty laundry.
Rinse provides high quality laundry services with a dedicated and courteous team. They can deliver and drop off your items between 8−10pm every weekday. But the convenience doesn’t stop there. You can request to have your items left on your doorstep of you won’t be home.
I definitely recommend this service for anyone who cherishes their free time. This is a luxury definitely worth splurging for.

Better than Washio x 10, imo.
The only big disadvantage that Rinse has compared to Washio is that they have set hours — they will only pick up and deliver 8 – 10 pm. Though, I don’t see that as a huge issue since those are the hours I would be home on the weekends anyway, and their pros far outweigh their cons.
My clothes come back very clean. I can trust these guys with nice items, rather than just my gym clothes. The drivers are incredibly friendly. The washers actually read your care tags, so they won’t mess anything up, just in case you threw the wrong thing into the wrong bag.
I love their drop off option. If you can’t be home at the drop off time, they provide you with a hook to leave outside your door where they can hang your bag.
Overall, a great experience with Rinse so far. Definitely recommend, and will continue to use!