RadioShack

Came in for a fuse to my car. Part drawers are always well maintained, and if they are out of something they will usually try to order it for me. Keep up the good work.

Terrible customer service and store set up.
I was looking for a replacement battery for my key and called this location in advance to ensure they had one in stock. They picked up the phone and kindly informed me that there were two left. 10 minutes later I arrived at the store and parked on the street in front. There is only one awkward parking spot in front of the store and it is reserved for the handicapped. I walked into the store and vulgar rap music was blaring. I saw a few associates standing and talking in the back left corner of the store, but headed to the right in search of my battery. I quickly found what i wanted and proceeded to the checkout stand, but no was was working at it. I then walked to the back left corner of the store and a female associate at the Sprint table stated, ‘WOAH WHERE DID YOU COME FROM? I DIDN’T SEE YOU WALK IN!’ in a very rude tone. I then stated that I had just come in and picked what I needed and that I was ready to check out. She then stated that she works for Sprint, couldn’t help me, and sat back down. Another associate then came over to the check stand and rang up my purchase. Meanwhile, very vulgar rap music blared in the background and I overheard two other associates talking about a recent complaint about the music volume in the store. The associates than stated the the people complaining must be old. I’ll admit that I love rap music and am not harmed by it’s vulgarity. However, I still don’t find it appropriate for a retail setting open to all ages. I also felt very unwelcome by the first employee and believe she didn’t hear me come in due to the music’s loud volume. Overall, the experience was not pleasant and the store itself it very cluttered and run down. If I didn’t need the battery immediately, I would definitely have ordered it from Amazon or found a better place to make the purchase from. Radio Shack’s service, atmosphere and prices give customers no incentive to shop there.

I went in to return a set of screw drives, and met the manager ED. He gave me sever attitude as to why he will not return them because they don’t return used items. (I only opened the box to find out if the screw will fit my glasses that needed tightening from time to time, I specifically need a 2 mm not 2.5 nut driver. He again told me the same story we don’t returned used items, and go back to the store that is 1 mile down the street and ask them, I told him you are the same company why does it matter, he just coped an attitude «I don’t care». Then I asked for the manager and he told me I am the manager. Then I left the store.
DON’T BUY ANYTHING FROM THIS STORE BECAUSE IF SOMETHING IS WRONG YOU ARE SCREWED!!!
Hope they fire this manager for making the company look bad in the community.

I only have to look at my own shopping behavior and how it has changed, to realize why Radio Shack is in such a dire situation. Although I do not have Radio Shack’s solution, it is safe to say that «the Shack» did not accommodate to the extent that it needed to, to the changing demand and purchasing behavior of the consumer. It is too bad, because I grew up in Culver City, and the Shack was my dad’s (and still is mine) go-​to place for switches, battery holders, and other small electrical components whose low price difference between Amazon’s, makes it worthwhile to visit this brick and mortar. The selling of these products in volume, however, was not sufficient to stem the blood flow. Hoping for a way out, for the Shack.

I guess this is not a popular radio shack location because I hardly ever see any customers walk in. I find it a good thing since I’m the only customer around and also the only person around that they can attend to, lol!
I find myself coming here for all my electrical/​appliance needs. I can count on this location to have
the parts that I need about 90% of the time.
The sales reps are polite and helpful. They find the items I need and if they don’t have it in stock, they put in the extra mile to call other locations nearby to see if they might carry it.
Only frustration about this location is the parking situation. Since its located on the Sepulveda bend, there’s not a parking lot of any sort and you’re forced to use metered parking on the street or park across the street in the Sepulveda-​Washington Center where parking is free.

Would have zero stars if I could.
After a few weeks, my speaker for calls is buzzing and the screen has developed yellowing across one of the edges.
My phone is in worse condition than it was with the screen cracked. Also their terms say that it is not their responsibility if the information on your phone gets into the hands of a third party. Despicable.
Their customer service number (800) 843‑7422 doesn’t respond to the touch tones and hangs up every time.

No answer. Phone keeps ringing. I guess this means they are out of business or ironically their phone is broken. Tried calling many times.

After spending two days looking for an electronic component at Best Buy at Westfield Shopping Mall in Culver City, both Target stores (Jefferson Blvd and Westfield shopping Mall Culver City) and managed to locate it at Radio Shack –woo-​hoo!
When my companion and I first arrived at the store we were not immediately helped, but to be fair they had some other customers in there. After things quieted down a sales associate approached and apologized for not helping us right away. He asked if we needed assistance. We told him what we were looking for and he immediately started helping us to look for it. We managed to find a close match for the component.
He was very helpful and seemed to have a bit of electronics knowledge and knew where most items were in the store.. . wow, what a concept, a sales associate who actually knows where merchandise is in the store!
The store is small and the location is out of the way and the parking is awkward but the most important thing is that we got the component!

When going to RadioShack, please come to this one. Although I purchased my phone at the Hawthorne store, where they were unable to set it up, I came here and the manager, Irfan Malam, did not stop till he helped me completely! This is the second time I bought a iPhone in Hawthorne and had to set it up here. I am here forever!
–Gaylene Tomlinson

Now I know why Culver City residents go to Best Buy and NOT Radio Shack on Sepulveda.
They are a bunch of crooks and what for $ 18.49?
I bought a battery and it will not hold a charge. I bought it on January 15^th but just haven’t had the time to go and get it replaced. I could understand if they say, I waited too long to bring it back. Do you know that instead of saying something like that; he just about called me a liar.
They said I did not buy it at Radio Shack! In other words, he did call me a LIAR! I am really mad!
As a Culver City School Secretary I know right where I bought the no charging battery! I had the receipt with me. In this short time they have replaced the no good batteries from white to black ones. Obviously they had problems with those batteries and could not be honest with me enough to exchange the battery.
PLEASE THING TWICE BEFORE GOING INTO THE THEIVING RADIO SHACK ON SEPULVEDA!

Never seems to have what I am looking for. This place is a little out dated

I have to say I don’t give 5 star reviews lightly, however Patrick and Juan made it easy. I had gone to AT&T wireless in the Ladera Center for an iPhone upgrade, but the associates never have me the info I needed. When I heard the phone was $ 50 cheaper in Radio Shack, I went on a hunt. They were all sold out, then I met Patrick. He didn’t have the phone in stock but said he would locate if possible and call me within an hour. He actually lived up to it! He called me 40 minutes later and said he located it and was on his way to pick it up. Low and behold, I had my new phone at a discount an hour later. The process took some time, but that’s on me for calling AT&T customer service. I liked these guys so much, I actually bought a phone case (usually I go to
for that) and an iPod dock as well. They definitely earned my business and Radio Shack is lucky to have them. They are great conversationalists too. Thank you Patrick and Juan! I love my new iPhone!

My husband and I wanted to upgrade our iPhones and after leaving the Sprint store very disappointed with the customer service we decided to check out Radio Shack. The phone was actually $ 50.00 cheaper at Radio Shack and Jonathan and Juan were awesome! Very helpful and knowledgeable. This is the best Radio Shack.

The manager, Patrick, is amazing. I don’t know about the other employees, they seemed more passive, and that’s probably the reason for the disparity of the ratings for this place on Unilocal reviews.
Patrick really knows how to run his sht. I was looking for some portable speakers, and he let me know a possible discount time period, helped me compare different sizes, brands, and options, went to the back to get one to let me hear the sound quality…
He was friendly, informative, and not pushy but proactively helpful.
He even got me to sign up for the extra warranty, which is a real feat. I never sign up for those. And he did it without being pushy. he propositioned the benefit of having them, and creative advantages you can get through it. And he knew how to «assume the sale.»
The manager here is a goldmine of talent. I don’t know what his background is, or how well he trains and manages people, but he obviously has great people skills, is dedicated, knows how to perform when dealing with people.
I’ve never seen a better service rep than Patrick. you can really tell he knows how and takes care of his business. I’d hire him straight away for any sales/​front-​end position or internal management. You don’t know what you’re missing, corporate.

Great. Slightly overpriced for the products, but they have some odd pieces when you need them. Employees tend to know very little about electronics, or even where the little odd parts are, but that is to be expected. They are usually friendly and do their best to help.

Here’s my beef with this RadioShack, and every other RS store I’ve ever been in. Most of the time I find what I need. I just want to get it and out as quickly as possible. Here lies the problem. I’m sick of having the cashier ask me a ton of questions, i.e. who is my cell phone provider, my name, ZIP Code, email address, etc. etc. Obviously their goal is to sell or upgrade every customer’s cell phone. I get it.
So today I go in to buy a voltage converter. Simple. At check out I get hit up with the cell phone upgrade pitch. I tell her that I know my phone is due for upgrade, but I’m not doing it right now.
«No problem. But if you just let me check your cell account, I can give a you $ 5 discount on your purchase.»
Okay, fine. Check away, I can use the $ 5 discount. This takes a few minutes and now it’s time to pay for my voltage converter.
«Hey, you didn’t give me the $ 5 discount, what’s up?» I say.
«Oh, you’re going to get a $ 5 discount coupon emailed to you for use on your next purchase.» she says.
WTF!!! That’s not what I was led to believe. I thought I’d get $ 5 off this purchase right now.
«Nope. And your discount coupon expires in a month.»
MOTHER F’ER!!!
That’s why I, like millions of others, hate Radio Shack.

HERE’S AN UP DATE !
I got my refund for my cables but they SUCK even more ! I had a lady freind return them to the same jack off manager ! Asian dude with a zit on his nose ! No receipt no pleading her case ! Sometimes you have to think about things ! In this situation I was thinking if I’m dealing with a JACK OFF act like one ! Ha ha

As I much everyone knocks Radio Shack, and I’m guilty, to, this place really saved me a whole hell of a lot of time and energy.
Yes, they mostly have little things for gadgets. You can get a soldering iron for $ 4 or some extra copper wire, and little things here and there. Isn’t this what classic Radio Shack is all about?
I went on a suggestion from a friend to get a Virgin Mobile phone. I had to cancel a Sprint contract and move over to another carrier temporarily, so Virgin makes sense if I don’t want a contract. These guys have ALL carriers, and they know everything about every phone. Cedric was my man that day, and he had good, constructive comments on every phone. He didn’t care about cost, just told me which phones were great for the price, overpriced for what you get, and let me in on his own personal experience with them (and what customers say). They have a 30 guarantee, in case you don’t like what you got.
No lines, like when you go to your carrier. And they didn’t give a bias to any carrier. They knew all the contracts and gave the same rebates (maybe better!); their rebate is at the register, not some mail-​in BS. They tell you the real prices, like on an old iPhone: «It’ll cost you about $ 100, even though the phone’s $ 50, since they charge you tax on the original price.»
It only took about an hour, and that’s because we went through the selection and plans of every carrier. It was easy to comparison shop. They cancelled my Sprint contract and moved me to Virgin. Why don’t the carriers make it that easy? Oh yeah, they don’t deal with the competition!
I also hated my phone, so I just returned it and got a new one, no problem. It took 15min (cuz that’s all we put on the meter) to exchange the phone, return the old and activate the new, and get my money back on the difference between the two phones.
And the one star review here was from 2007! She actually says Circuit City should buy this place out. Seriously, if you’re gonna give one star, have a reason.

My wife and I were traveling from Florida to Sacramento and stopped in Culver City to visit family. We misplaced our digital camera charger cord and the camera battery died as we reached the California border. We stopped in Radio Shack hoping to find a replacement cord.
The associate showed us the two-​part product the store stocked, a cord and a connector (sold separately) that corresponded to our camera. The total for the two products came to over $ 30. We stood contemplating the expense knowing we were likely to find our original cord when we reached Sacramento.
As we discussed the purchase the associate recommended that we drive down the street to Samy’s Camera to see if it had something more affordable. Sure enough, we found a battery charger for under $ 8 at Samy’s.
The experience made me think of «Miracle on 34^th Street» and Santa sending customers from Macy’s to rival Gimbels. Kudos to Radio Shack for helping us find what we wanted at a good price.

They had the VirginMobile Mifi adapter I was looking for since every other Radio Shack didn’t. They’re OK in my book.