Paychex

What a wonderful, helpful sales staff. Look forward to working with them again. I’ll be sharing their info with friends and coworkers who need to add payroll and tax services to their small businesses.

Terrible service. Our business was sold the complete HR Services Package. It was promised to be a plug-​n-​play, totally seamless service, one consistent point of contact, easy, breezy. It’s the complete opposite. My new job is Full Time Paychex wrangler. I spend hours every day dealing with multiple people from different departments, no one knows what’s going on, paperwork has been lost, I’m having money withheld from my paycheck for an FSA and dependent care accounts, but the people in the benefits and FSA departments are telling me that no only am I not enrolled, I’m not even eligible. My staff is furious because their paychecks have been screwed up twice in a row and they feel like they’re being cheated. The checks fail to list remaining sick hours, so they’re not in compliance with California law. Our unresolved issues have gone unresolved for two months now and no one at Paychex seems to care. The whole thing is a terrible waste of time and an obscene waste of money. DO NOT GIVE THEM YOUR BUSINESS. The end.

This is a terrible payroll accounting service. They overcharge for their services and nobody there seems to know what they are doing. Their website is impossible to navigate. I attempted to obtain our files from them to have in our records and they were unable to provide a CD or an electronic file with all our info. That is unprofessional, irresponsible and negligent in this day and age. We fired them months ago and they still continue to send bills, you really want such incompetent people handling your business?

I could not be more disappointed with Paychex, If you give this company access to your bank accounts you better watch out. I was quoted a fair fee to process my company payroll and when I finally found time to audit the actual fee’s charged it was 2.3 times higher then the quote. When I called my «Payroll Specialist» in disbelief the buck was quickly passed to another «Payroll Specialist» that my account was assigned to but had evidently failed to reach out. Not being satisfied with that I terminated my account that day. The following day I was emailed by the client services department and asked for my feedback, well here it is.
My new payroll processor is half the price for twice the amount of Paychecks processed even with double the frequency of paychecks per month processed.
And when I switched processors Paychex tried to charge me an additional $ 140 or $ 10 bucks a page to email the account info over so I can have my new processor issue the W-2’s at the end of the year. My new rep who handled that for me shamed them into waving that fee.

Really personable service. I worked with Laurence and he was extremely professional, and answered all my questions. My husband and I have an S-​corp and were not looking forward to doing our own payroll and were glad when we found Paychex to take care of that for us. Not sure who any of the other reviewers worked with but we were really happy to be working with our point person Paychex. I would recommend to ask for Laurence Hall.

Awesome service, was given a great sales rep who beat my adp quote. They seem to have hired new reps that respect you and the company completely. I received a great competitive price for my business!

This office offers terrible customer service — very unprofessional. They’ll screw up your bank accounts. They’ll pass you from one department to another. Your account rep is not really useful as a primary contact because you get bounced around Paychex. Use them at your own risk.