Marina Pointe Healthcare and Subacute

This place has been a surprisingly good experience for my family. The staff was friendly and seemed to really care. Every time I visit, it seems clean (which is sometimes hard to find) and well managed. The physical therapist, Gabrielle, was patient and knowledgable. I hope this place continues to surprise me!

Well well well. Look what we have here. A place for review on this indescribable place. My mom has been at Marina Care for many many years. And never has she been abused or neglected so much more than she has this year since Marina Pointe has taken over.
Prior to the new ownership change in approx Dec 2014. My Mom was alert, focused, and fine, but unable to walk for the past 26 years so she is bed ridden.
She became sick and was taken to a hospital for care. When she came back under the new admin and new policies etc., all the meds she had been taking for years were switched and we fought tooth and nail to get them back to how they were, to no avail. Since then, my moms health took a steep decline and now she is no longer alert or focused, I believe it’s because of the med changes and lack of proper care here.
My moms bed rails were left down by nursing staff there, the first time, in Feb 2015, she fell on the floor and broke her tibia. (There is video footage that can have this place closed down in a heartbeat as proof of neglect during this fall.)
Forward to last week. Once again her rails were left down, and my Mom fell once again and fractured both femurs, to make matters worse, she was found by an ambulance driver who was transporting a new patient into the same room. She wasn’t found by nursing staff. Neglect once again.
My sister and I and my partner are there daily between the 3 of us and have had many meetings with this new admin and the unsettling part is that the staff changes every two weeks practically.
I also must mention the large 10×10 open infected stomach wound that we found on my Mom beginning of the year as well. Nurses NEVER told us about this and my Mom eventually was the one who showed it to us, and I can tell you it’s not something that was easy on the eyes. When I asked the treatment nurse at that time why the sore was so bad and infected her response was «Your mom didn’t want me to touch it, so I left it alone.» Really? Yes really .
I know many may ask why we haven’t moved my Mom since all these horrible allegations have taken place. The answer is easy. There are a few staff there that have known my Mom for the many years she has been there, Jovan and Gwen to name a few, who my Mom love and adore by the way. So they know my Mom prior to her current condition. To change her to a new facility after so much time invested in this one would be detrimental to her health and to get to know an entirely new staff and explain to them how my mom was before and how she is now. Would just add insult to injury. We are on top of this facility like white on rice. Ombudsman is aware. Licensing is aware. Our family is one of the most proactive families in this facility, and we hope that because of the issues we have suffered here with our mom that it opens their eyes as to how to treat other patients with dignity and respect and to give everyone there the proper care they need. If we need to be the poster child and a symbol of how not to be treated, then we should be just that and hopefully lessons are being learned by Marina Pointe corporate and admin. And we can only hope that as time goes on, the nursing staff won’t rotate so heavily and they can become a cohesive facility.
I see there is a 5 star review on here by someone named «Clark.» Just so everyone knows, he is from Marina Pointe corporate. And he has been sent to this location to help «guide the ship in the right direction» per his words. I hope he’s right. So while I get why he felt compelled to write a 5 star review on Unilocal about his own facility, I think it’s a false way to do it because it leads people to believe he has had a loved one in their care. I’m pretty sure he has not.
I can go on and on and on. I can also name names of people who have been neglectful toward my Mom, but since those same people are still currently working at Marina Pointe, I don’t want to call them out for fear of them taking it out on my Mom when we aren’t around.
If there was such thing as a negative star. This place would get it for sure.
I have one nice thing to say and will name someone who has been our guardian angel during this whole change over. Her name is Kendra Reynolds. She is a nurse at Marina Pointe and she is one of the reasons we choose to stay here. She has my moms back, she’s sweet, she’s kind, she’s attentive to all her patients. She works there because she loves what she does and if the whole nursing staff was made up of Kendra’s, this place would be a ten star facility in no time flat! Believe that! 5 stars for Kendra. :-)

I wish there was an option for negative stars. I would STRONGLY suggested that you take your loved one somewhere else. This place was a NIGHTMARE. I was scared to leave my mother there. Care was sub par on so many levels. It’s a place where they simply provide a bare minimum of care and collect from the insurance. It’s clear profit comes first and care a distant 2^nd.
Once I found another facility that had a bed available that could accept my mom, getting them to discharge my her was like a prison break! They did not want to loose that revenue and acted slow, dismissive, offended and unsympathetic. I had to call the Dr. (that is never there) page him on an emergency line, raise the roof and pretty much make a scene to the point they wanted me out of there. Stressful and heartbreaking is how i’d sum it up.
PLEASE be careful. Do your research. Don’t just let your loved one go to this place. To me, there can’t be many places worse and the entire 3 day experience boarded on criminal in my opinion

Lol, the person with the name Chi Lola has no credibility. Disregard anything she has to say.

DANGEROUS DANGEROUS DANGEROUS
THIS PLACE IS DANGEROUS! I CANNOT REITERTE THIS ENOUGH. The was an incident to where i was visiting a family member about a month ago and this LVN named Saffy or Safi Threw medication for a patient on another staff member during a verbal altercation in anger and frustration and guess what, she’s still working there! Its a terrible place to put your family member. RUN RUN RUN!