Macy’s

Estée Lauder sales rep well only 1 on the floor and I had to wait 30 minutes and she didn’t even acknowledge me, I had to say something for her to step away from another client to actually help me, she was very rude. I will not come back, if I end up buying product I’ll buy from someone else but I plan on getting a sample here after all this waiting.
Horrible service

This macys location is awful. The staff here are horrible at their jobs and the place is a mess. There was a homeless woman in the restroom with her shopping cart and she was using the sink to bathe herself. Apparently no one had a problem with her just wandering through the store. I will never shop here again.

Closer to Walmart (and a bad one, at that) than any other Macy’s I’ve been to.
Everything was a big mess. Clothes not on hangers, piles everywhere. Huge stacks in changing rooms. Everyone on their cell phones.
Meh.

This is the 2^nd time I have been here in the past 5 days and both times the escalator was broken. Get it together Macy’s!

Does management care that all the displays and racks are a mess? Target is more organized than this store

I love Macy’s! Great clothing selection, high quality, inviting store. Gotta love the Thanksgiving parade too! Haha. Thanks for everything, Macy’s!

The store is about to close at this location. I went in to pay a bill, I saw the long lines but the staff was quick and efficient, They had a great attitude. Half the store was gone but they had some great deals.
I bought a red coach bag for 80.00 re 230.00! WHAT SAVINGS!!. They included a small gift inside a beautiful bracelet.

What service the makeup counter associates are rude snobs who treat their customers like criminals. I’m appalled.

I’ve been to this Macy’s and they have a lot inventory to buy. I usually go to Macy’s at Crenshaw mall but it seems that sometimes they ran out of inventory and that’s when I decide to come to this location and I find a lot of items. Shirt, shorts etc even perfumes that the other Macy’s doesn’t have in stock.

Wow these ladys from estee lauder just ignore their customer! Bad service !!! Rude supervisor !

Literally took me an hour to be rung up. A dress did not have a tag. We spent over 30 minutes skimming through dresses on the website until I had to dismiss myself. I went to a second cash register, where they could not find a manager.
The solution, begin sifting again.
After asking multiple times if there was anyone else to help me, I was told to just hang on. For 45 minutes.
As a resolution, I set out on a personal mission to find tag on own, as requested by an associate them self.
I tried to have compassion for late hour holiday retail employees but this was a whole new world

Did not like the way they did my makeup and the store manager was rude. They did not even contour my face for my baby shower. She was too busy rushing. Please don’t go the Mac counter in here.

Dear Macy’s Management Team,
5 stars goes to that one employee.
I came in searching for copper jewelry that would go with my evening dress for a wedding and made several purchases at Macy’s. This is unexpected because I usually don’t shop here but thanks to your stellar staff’s customer service I left with products in hand.
I am writing this in hopes to reach a manager at this location or higher. When there is exceptional customer service it should be recognized. A young lady named Giselle (I think that’s her name and she works at the jewelry counter) had great customer service and good attention to detail while assisting me and other customers. She was the only one working the area and was attentive to all customers. While helping me I never felt rushed and when she went to help other customers nobody felt neglected and she did her best to help everyone at the same time. I am one to recognize excellent work and her services was at that professional level. She even helped me pick out the specific jewelry I needed after giving her an idea of what I was try to transcribe in my mind. She definitely is setting a great example of etiquette-​ness for Macy’s and Macy’s customer service.
I hope this review finds its way to the right people.
Sincerely,
Satisfied Customer

I have only been to this Macy’s 3 times over the past 2 years. Each time, the customer service has been horrible! Long lines for paying and don’t EVER do «Buy Online Pick up in Store» purchase.

Macys has really gone down the tubes. They sell the same merchandise as Kohls does and they charge twice as much, not saying Kohls is any better, infact I can’t stand Kohls but Macy’s used to be a premier dept. store with top quality brands. Its rare to find an open cashier station, sales help on the floor and the racks are so mis managed shopping is no fun. Ill spend my money at Nordstrom and Rack where customer service is #1 priority.

This Macy’s is the best, my favorite. Awesome selections and great people!

I know Macy’s has really lost their shine over the years, but this place is the flagship of scruffy.
I didn’t expect a Bloomingdale’s experience and thank god, or I would have been even more let down.
My first and last visit had me so disgusted, I felt dirty when I left. Everywhere I looked, clothes were dropped on the floor or hanging on racks waiting to be restocked. Piles and piles of unfolded, bunched up clothes on the floor. The sales people were all standing around on their phones or chatting, none acknowledging customers, no one seemed the least bit distressed that the place looked like a 14 year old’s bedroom.
The selection of clothes and brands is run down and sad, but I did find a pair of pants to try on. The dressing room is the one place where I was acknowledged, but a friendly hello, without any offer of assistance didn’t make up for the general malaise. The room itself was also piled with clothes and it needed a repaint; the walls were literally dirty. Just gross.
I practically ran out of there. I’ll never be back. I’m gone for good, Macy’s.

I primarily shop at this Macy’s when I order online for an in-​store pick-​up. Parking is relatively easy as long as you don’t want to park right next to it and the people that work there are friendly (shout out to Linda). I love that you can send things to the closest store for free instead of sending to your home for a charge. It’s extremely convenient. Also, when they have great sales, they really have great sales.

This review is only for their Womens Shoe Dept.
I have never been greeted by an associate in their women’s shoe dept. Which is ALWAYS surprising to me because they’re commissioned employees! You’d think they’d be a little more motivated to make a connection!
I used to work at another Macy’s and the way they all hang out around the register shows their complacency with providing poor to barely acceptable customer service. If I was working with them, they would never see any commission.

Definitely great styles here. Pretty clean and neat. The dressing rooms are usually a hot mess though.
Only three stars because the workers are literally the laziest I’ve seen. I don’t ask for help anymore. I just expect the vacant look and fend for myself.