Four Points by Sheraton Los Angeles Westside

I stayed at this hotel and was able to bring my two pups. The rooms are pretty outdated, but still clean and comfortable. They have a breakfast buffet which is basically a continental breakfast, but with an omelette station and a waiter who will bring you drinks. Overall it was a good experience. Staff was very nice and friendly.
Things to keep in mind: you have to pay for parking daily, but there is plenty of parking. (Big thing for L.A.) They need to update their room card key scanners. Had the worst time with them. Even had to go to the front desk and have them re-​activate my card because it wouldn’t unlock my door.

I always take the totality of an event into consideration when writing a review. To me one of the most important things at a hotel is not that everything went perfectly, but how the staff respond to things when they don’t. Here at the Four Points the staff is SUPER!!! They are apparently well trained and managed. It started at check-​in with Desmond who could not have been nicer or more professional. He put us in a great room away from the elevator totally quiet and nice. The hotel will be undergoing renovation which is needed, however, the room was clean, neat and the bed was totally comfy. Any questions I had of the front desk were immediately attended to. Many thanks to the front desk staff Sandy G., Nubia (the manager), and everyone else whose name I forgot to get, but let me say the entire front desk staff which in my opinion is the face of the hotel are FANTASTIC! On to the bar Woo Hoo, Sergio the bartender always has a smile and a laugh and could not be better, he is the consummate bar keep. Make sure you stop there have a drink and appetizer and enjoy the scene that sometimes occurs. Rubin in the restaurant (server) is totally polite, professional and all around nice guy. I ordered a burger and fries, my wife had a salad which she loved. The burger was a bit over-​done and the fries not cooked enough (my bad I should have asked for well done fries) No problem, Rubin asked if I wanted it remade, I said no it was certainly edible, after all it’s a burger. Now, Brittany (the chef) to the rescue, she came out to the table and apologized for over cooking the burger and said, next one is on me, that’s the right way to handle it. I feel like I’m missing some people here in this review and if I am I apologize. This was a great stay considering I was in California for a family emergency and not vacation. For a little while I was able to just relax here. Oops, the morning buffet for breakfast is awesome, it’s totally worth the price ($ 15 or $ 17) We went to a dinner nearby and for the same price I’d wished I’d eaten at the hotel. I stayed here for 3 nights on my SPG points and the 4^th night cash $ 143.00 (Totally fair price.) Here’s a plug for a favorite place of mine in the area for breakfast or lunch, Café Laurent (see my review) on Overland Ave, It’s the best! Ask for Mateo when you go there.

We stayed here while in town for a wedding and it served it’s purpose– a clean room where we got a good nights rest. The staff was friendly upon check in. The location wasn’t bad at all either, it was nice to have the Westfield Mall right next door where we could walk over, kill some time, and grab some necessities at Target. Being an AAA member got us a discount on the parking as well, having in and out ability was definitely a plus. Nothing fancy but we enjoyed our stay.

I’ve personally NEVER been here and I NEVER WILL. I’m a victim of identity theft due to someone using my debit card to purchase a 2 night stay here. I took it upon myself to get this situation solved myself. I called and spoke to the front desk manager. He told me they called the cops and no one was in the room. Uhh why didn’t I get a follow up call or why hasn’t the cops called me back? Do you guys not care?
What I don’t understand is… How was someone able to use my card here, anyways? Aren’t they REQUIRED to check a valid ID that matches the card used? Why didn’t they do that? && WHY didn’t they just cancel the reservation and reimburse me back my damn money !!! Now I have to wait 90 days for my bank to «investigate» the situation.
To whoever used my card… Go. To. Hell.
Sketchy AF.

This hotel is ok, but definitely feels a little depressing and outdated. The main thing that caused us to cut our stay short was that our comforter had a bunch of hair/​fur on it from the previous guest (it looked like something that came from a furry coat or something). Anyway, that was enough to gross us out and we changed hotels after one night.

First and foremost; I’m a huge SPG fan. I love this brand (especially the Westin), sadly this property doesn’t quite live up to the SPG brand or experience.
1. The hallways are poorly lit.
2. My room was spacious but outdated and in need of some attention. (see the dry wall peeling, the fake silver pealing off the lamp, and the water stuck between the window panes)
3. There are no power outlets near the bed, making it impossible to charge your device while you sleep.
4. My AC was very very loud.
I will add, however the bar was nice. It had a great selection of food and craft beer and it was affordable. The shower had great soaps and shampoos (I hate bar soap so the liquid soap dispenser was a nice touch). The toilet was water efficient giving two flush options (like in Europe) which was a nice touch in drought ridden California.
Overall? Stay here if you book it cheap and only need one night’s rest. Otherwise go with the Gateway location.

Stayed here while a relative was a contestant on «Wheel of Fortune».
Quiet, comfortable hotel close to Sony Studio. Wanted to order room service, but there were no menus or information books in the room.
The restaurant is decent although my chicken breast was overcooked and dry… ordered breakfast and than discovered they had a pretty good looking buffet.
I would stay here again.

The Four Points Sheraton is located just steps from the Westfield Culver City Mall and about a 5 minute drive from LA International Airport.
My stay here was pleasant. My family and I checked into Four Points for 2 nights due to my house being fumigated. I love that this hotel is pet friendly, the main reason I stayed here because of my 2 dogs.
The room was nice and clean. Walked into a well chilled, air purified room smelling like fresh linens straight out of the dryer. The beds were made neatly and was very comfortable to sleep in.
The bathroom was very clean, spotless if I may add. Fresh towels were replaced daily in a neat and tidy fashion. I thought it was cleaver of them to install shampoo, conditioner, and body wash dispensers inside the shower. You really can tell that housekeeping takes pride in their work.
I love that they had a gym a couple of doors away from my room. They also have a library and an outdoor pool which I enjoyed as well.
The on site restaurant and bar has a very good happy hour from 5pm to 7pm all week long. $ 3 beers and inexpensive specials on appetizers.
There is plenty of parking on the backside of the premises with its own separate entrance and exit which is gained access through your room key.
Parking is $ 14 a day. I thought that was a fair pricing compared to what prices parking structures in Santa Monica charge for a day.
My one star deduction is for the atrocious smell of perfume, cologne, and body odor in the lobby. I know that’s a heavy traffic area but they should install exhaust fans in the lobby and in the bathrooms. Another thing, one morning I called the concierge to see if they had a repair kit and was replied back to rudely and in an unprofessional manner. I don’t want to get into details but if they do not like their job, they should change it. And if they have no option but to stick around, then they should leave their stress at home and act professional in the workplace.
Other than that, great hotel!

Small business hotel right across from the Westfield mall, which is super convenient. Rooms are clean and bedding is nice. Dreadful view of the 405 freeway. But, it’s a straight shot to the airport with lots of food options and the freeway nearby. I prefer this area over the hotels on airport and century boulevards next to LAX.

7 minutes from LAX. Great neighborhood because super convenient to the mall, 405, restaurants etc.
I’ve stayed here many visits and always have a pleasurable stay.
The hotel has lots of parking. It is 14 $ a day but it’s la area so no big surprise. If you are a gold member, you have option for half price parking.
Rooms are nice and some have refrigerators.
This visit I was checked in by Skylar who was so friendly and welcoming. He helped us find restaurants open later on sunday and upgraded me to a room with a parlor suite. Perks of being Starwood gold!
Room had coffee, refrigerator, living room and was super clean. There are 8 floors here and have a full restaurant and bar. Their gym is on the 1^st floor and again… the staff is super friendly all the time.
This is my go to hotel in la for so many reasons!

This hotel has an amazing bartender named Sergio who is funny, attentive and kind. Even after I spilled my drink, he gave me a new one. And then, when there was no chef in the kitchen, he even cooked out fries!!!
Plus, the front desk gave me 2 free drink tickets at check-​in.
Ok, so the room is a little small, but for the price, this place is fantastic! And when I had a problem with the hot water (which turned out to be my fault) the manager, Skylar, was SO nice to be about it! He made me feel like I was so important and «right», even though I was actually wrong. I would hire him, if I owned a business. In fact, all the staff in this hotel have been dynamite.

Horrible service. Air conditioning not working, power stuff to computer desk out, toilet does not flush and leaks. Attitude poor. Manager attitude «tough toodies» Staff unclear on the concept the customer is the one who gives you the money.
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Recommend you not stay here

Could be cleaner… pretty much any surface that was metal (faucets, lamps, door handles, etc.) needed some attention. Don’t bother with the breakfast– overpriced and not worth the money. With that said, excellent customer service and the pool area is great. Don’t pay the $ 15 for parking… there are plenty of street spots within a couple blocks.

The only good thing here is Des at the front desk. I’ll let you know how the bar is when they open at 4p.

I stayed here with two friends for one night while visiting the LA area from Phoenix. I was very impressed with the staff! The concierge who checked us in remembered my name the morning after we checked in! Great customer service. I was a bit disappointed that parking was $ 14; however, the fact that it was applicable for our whole stay there was a plus. Also, since it is LA, I am guessing this is pretty standard.
Not much to say about the room itself, seemed pretty standard for a hotel. I did like that the shower had labeled and large refillable bottles in the shower itself instead of small little bottles that you can take with you. I thought this was a unique addition to the room, and it actually was preferable since I feel that the little shampoo bottles don’t have enough in them to begin with!
The location was great as well, nice proximity to the airport and beaches, plus there was a mall right across the street!
I would definitely stay here again!

Amazingly friendly staff. Beyond any measure. Kudos kudos kudos!
One major detriment. No hot water in showers :(
This is a must. I mean c’mon.
It’s immensely disappointing to not be able to take a warm shower when needed. Could you imagine? I know! It’s scary.
There is no consistent warm water. It’s warm for the first half minute, the rest feels like the ice bucket challenge!
The sink is warm tho. If that helps …

It took 54 minutes and the efforts of SIX employees of the hotel to have a simple glass of iced tea poured and delivered to the room where I was attending an event being hosted at this facility. It got to the point where I had to personally PROJECT MANAGE the process.
Then there was «waiter» who insinuated that I was stealing from the breakfast buffet, BECAUSE I INQUIRED ABOUT HOW TO BUY BREAKFAST.
Then he was rude — actually rolled his eyes at me — when I requested after him having held my debit card for almost 15 minutes, to bring back the slip so I could sign it.
It takes a lot — a LOT — for me to express disappointment about something. The «staff» at this «hotel» earned every bit of it with their incompetence and overt hostility toward guests.
This place isn’t even worth stopping by for a pit-​stop if you’re on a cross-​California road trip that happens to bring you down Sepulveda in Culver City.

I absolutely loved my stay here
I stayed for 3 weeks and it was amazing
This was my first time in LA.
1. The sheets were always clean
(the beds are comfortable, I loved sleeping in them)
2. The people were so nice
(Always a «hello, good morning, good afternoon, good evening»)
3. They lady’s always cleaned my room
(if we left money or jewelry out they always put it next to the T. V)
4. Free coffee and a small fridge with free water
(I was also able to put in my own stuff)
5. The food was amazing
(I could call at 1am for food and they will bring it right up)
6. NO KEYS!!! They have a card to open your door
I can write so more but I will make a long review
Point is, I had a wonderful time staying here and I hope to book my next vacation here again and hope it still is the same the only problem I have is the parking, I wish it was bigger and more space to get out your car but that’s about it.

Walk into the room to find out the air condition isn’t working and there’s a huge yellow stain on the carpet. Oh yeah and the stain was still moist. So disgusting. This is the second time I’m staying in this hotel and it is the last straw. The first time I stayed here, we had a phone that wasn’t working so every time we wanted to order something, we had to walk all the way to the front desk. Oh yeah and if you want ice, only 3 floors have ice so it’s another journey for that. I’m supposed to be here relax. Doesn’t sound so relaxing to me.

This is by far the absolute worst 4 Points Sheridan I have EVER stayed in my life. The ONLY reason I’m giving this place a star is because Unilocal is FORCING me. I’ll just lost the order of all the terrible things this hotel offers you
1. DIRTY SHEETS AND COMFORTERS: Apon arrival to the room after a long drive from Vegas all we wanted to do was lay down and catch up on some rest. Look at the comforter and there is brown and red stains all on the bed (F**king Disgusting)
2. NO HOT WATER IN SHOWER
While waiting on new sheets I decide to take a shower. After 30 mins of waiting for the water to turn hot I realize the hot water wasn’t going to be in my near future to take a nice shower.
3. NO SOAP OR SHAMPOO
Finally get in the coldest shower on the plane and I discover there is no soap shampoo or conditioner to wash myself. I Had to track down a housekeeper who just threw a bar of soap at me. And said something in Spanish so «I wouldn’t understand her» smh
4. NO A/​C
Simply the A/​C doesn’t work and will have u feeling like u are in the middle of a Clippers game at 3 in the morning
5. Customer Service
After all this the staff tells me «they can’t do anything for me» this is totally unacceptable with ANY company. If I’m paying you for a service I expect that service nothing even close to being under that bar that you preach.
I know you’re reading this in total shock like I was in my stay that a hotel of this caliber will have rooms worse than your local Motel 6.
Btw I’m still waiting to hear back (2 Days later) from a manager that actually has some common sense not to leave guests in the worst rooms possible. Also waiting to hear back from a manager that actually MANAGES the staff and situations.
IF I COULD GIVE 4 POINTS SHERIDAN NEGATIVE STARS I WOULD FOR INTRODUCING ME TO «THE WORST HOTEL EXPERIENCE OF MY LIFE!!»
CONGRATS 4 Points Sheridan Culver City!
I hope the owner CORE CULVER LLC (Roshan Bhakta) sees this!
DO NOT STAY HERE!!!