FedEx Ship Center

Shipping a package shouldn’t take 1 hour! I asked the FedEx lady a simple question if I have to tick a box on my airway sheet if I send my package to Germany! No one and I repeat no one in the building was able to answer my question, after 45 minutes research with no result I called fedex on my own while standing in the shipping center to get the problem solved! Never going back here again! Employees should know what they’re doing! UPS next time for sure!

Horrible service, as the other Unilocalers have stated this office sucks and the delivery is horrible. I waited 3 days at home to get my package fedex guy never showed and on the 4^th day when I was out they stuck a note at my door stating it was final delivery attempt. I called the FedEx office asking when did they make other delivery attempts since I never got any note and how come this was final attempt. They said they don’t know it shows in their system that they showed 5 times. When I went to the office to pickup my package they said they didn’t have it and it was on its way back to the sender. What a horrible experience. The customer service people are useless highly unprofessional and this is my second time having this horrible experience. Will avoid this office at all cost if possible.

Attendants take 10−15minutes on average per customer. They don’t seem very familiar with Fedex OS!

If your pickup time on the box says 6pm. Then you should make sure it is picked up at 6pm and not I repeat not at 5:50 pm you screw a lot of people over that way.

Love the FedEx guys who deliver from here! They deliver to my office, and Aaron and Mike are my favorite delivery guys. Eddie in ground shipping is also always a pleasure to see. They always have a smile on their faces and always ask how I’m doing when I see them, no matter how little or often I’ve seen them over the years.
Although Mike’s route has changed, it’s always a pleasure seeing him, and he’s always eager to help. A few months ago, I was in a bind as one of the attorneys in my office had an urgent package to be overnighted to the East Coast. All of the FedEx locations had stopped accepting East Coast overnight deliveries at that time, so I called Mike and he really pulled through for me. He waited for me outside of the Ship Center to meet with me and guaranteed the package’s overnight delivery! He really went above and beyond to accommodate my last-​minute request with a smile on his face! I really cannot say enough nice things about him.
I certainly hope his supervisors know how commendable and professional his performance is, and how seriously he takes customer service! Thank you so much for always being such a star, Mike!

Same as before!
Had an urgent package that was sent overnight so that I can get it on Saturday! I stayed home and nobody delivered! Called Fedex and they said i was not home and they put a note at the door! There was not even a note at my door and I was home all day long!
Had to drive to office to pick it up

I was here on December 23 at 6:30pm. The lobby was packed with everyone trying to get their xmas packages. There were three women working, two at the computers and one was running back and forth getting packages. All three of them were calm, polite, and on point. They worked really fast to get everyone taken care of, and I was out of there in 15 minutes with my box! Unbelievable. This was the only time I’ve ever been to this ship center, but I have to compliment them.

This was my first time here at this location and it was great! Pricella (sorry if I misspelled) was exceptional! Greeted me with a smile, did not scold me for being 15 minutes earlier than earliest time of pick up listed, and was fast and FRIENDLY. I believe in giving props when due, and she deserves a little star for great customer service! Thank you Pricella for making my first experience at this location a good one!

Was very pleasantly surprised with my experience here when I went to pickup my package that a driver WOULD NOT leave at my apartment, even though no signature was required. The woman working the desk, Panella, was friendly and efficient.

Expect to wait an hour to pickup a small package. Unfortunately, it appears they only have one person working here on a Saturday and I don’t blame him for being defensive, overworked, and in a bad mood but going here does little to brighten your day. There’s also no clear place to lineup and it makes picking up a package a strangely confusing experience as you have to discern who is in line, who is waiting for their package to come out, and who just enjoys standing around inside a Fedex Ship Center.

They only have two sizes of boxes. And when I asked the older lady employee if I could use the sample box they had in display She said no then got so rude and grabbed the box from my hand…

I called a day before and explained that I was shipping food over dry ice and wanted to know which locations provided this service. They gave me this location, so then I asked if they also provided the proper packaging and dry ice, or if that was something I had to pick up else where before bringing the food to fedex. They told me they provided everything including dry ice (previous fedex’s have done this for me before). When I got there the next day with all the food they told me they don’t provide packaging or dry ice! Not only that, they wouldn’t let me use a fedex box since it was a cold package! My whole propose of calling was so I would be prepared and wouldn’t risk the food spoiling and not only did they give me wrong information they lied. They could of at least said «i dont know» then I could of brought my own stuff. Or at least told me I needed my own box. Plus I was doing this for work so thanks fedex for rubbing your unprofessionalness off on me.

Same old song and dance.
If you take the entire day off in order to wait for the package, not only will FedEx NOT notify you via a perfectly valid method (automated calling, texting), the driver will sneak up to the door… discreetly place the door tag dead center… and leave.
Calling customer service to request re-​delivery barely helps. You are at the whim of whatever route the delivery driver has on hand… and whether or not said delivery driver acknowledges the re-​delivery request.
Finally, it might ultimately be up to you to find the destination facility in your home town and pick the package up yourself (if it is an important package) or risk signing the door tag and have them leave the package at your door, to risk theft (again, with no call or text to notify the customer).
The last time I wrote one of these reviews was two years ago. Even since then, technology has made things IMMENSELY easier to coordinate logistics AT THE CUSTOMER LEVEL.
Change your inefficient ways, or risk a competitor coming up with a better way to deliver packages to people WHO ARE HOME AT THE TIME.

Don’t understand why people here treat their customers poorly. The shipping service is great, but for a ship center at least know that your employees behind a computer are still dealing with someone face to face that requires ACTUAL customer service just as any other business. If I’m waiting in line (for almost 15 minutes and I was just as patient), an acknowledgment that you will get to me would be great instead of not looking past behind who you’re already helping. If you don’t look like you don’t want to acknowledge to help, why bother even being behind that counter? I’m just here trying to ship what I need and get out the door, hoping you can treat me, the customer, with some kind of respect.

This review is for the FedEx delivery system…
I purchased something perishable from NYC and had it shipped to my home in California this past week. It was promised to be at my home in no more than 2 days.
The only problem was that we never received it! FedEx claims to have made attempts to deliver the package twice, but claimed no one was home when my boyfriend was home both days since he works from home. Their customer service is horrible and they made no attempt to fix the situation! Several representatives told me they would contact the driver and make them turn around, but after speaking with third customer service representative, I found out that they do not have any communication with the drivers after they leave the office. All of that was said to shut me up and get me off the phone…
I am extremely saddened and disappointed by all of this because by now, I know the perishable item I ordered will no longer be good.
I hope no one else experiences this same disappointment.

Amber was a boss, awesome customer service. We got super service in helping us package and ship an awkward item. Pretty rare to leave a shipping place with a smile.

This place is pretty good. I got there at 2.00 on a Thurs afternoon and there were no other customers (2 came in after me). The employee was an older woman who was very pleasant and helpful. She smiled and conversed with me while she finished what she was doing, and then she helped me ship my package.
This place is sooo much better than the FedEx Office place on Sepulveda.

Missed a package so I rolled into my local FedEx location and the counter customer service representatives were hilarious! One was training the other and their witty banter was priceless. I still don’t know who was training whom. LOL! The overall feeling in that office was nice and very holiday appropriate. Something that’s absolutely nonexistent in your local post office (USPS).
I got my package in less than 5 minutes and left completely satisfied.
I’ve been wanting to use FedEx ever since watching that movie ‘Cast Away.’ I usually just use UPS or USPS, but nah, I’m going FedEx from now on!
FREE Parking in lot. Priority parking reserved for Fed Ex customers picking up/​shipping packages.

I asked them to HOLD the package because I couldn’t miss it, it was very urgent, important. I told whoever works there that I will come back next day to pick it up. And next day it was in a vehicle for delivery.
It was a simple job — HOLD THE PACKAGE.

My only gripe here is the lack of parking in their multi level parking lot. There’s a wall of about 8 – 10 spots, 4 of which ALWAYS seem to be taken. The spots are compact making it inconvenient for someone with a larger sedan or an SUV.
I ship anywhere from 1 – 10, 20 lbs. boxes weekly through this ship center. When it’s crowded, transporting the boxes from the parking lot to the main building becomes a hassle.
*They do offer a cart to carry multiple packages which truly helps.
Aside from the parking, the service is great. Everything I’ve shipped has reached it’s destination on time and undamaged. They offer receipts for outgoing shipments which helps if a package needs to be verified or located.