Espresso Primo

Espresso Primo repaired my Kitchenaid ProLine espresso machine (twice). Fantastic service. Friendly staff and technicians. A little bit pricey, but worth it in my experience. They also sell roasted coffee beans!
A nice touch… while I was waiting for pickup one day, one of the staff gave my 2.5 year old an explanation of the roasting process and patiently answered his questions!

I looked on Unilocal where to fix my Classic Gaggia — a relatively inexpensive but very good espresso machine. After some amazing reviews about how fixes would cost 50 – 100 bucks. Although separated by a long drive by naughty 405, because of the reviews I drove it all the way and after a very nice conversation with a technician I left my machine. It took 5 days just to give me an estimate and when it came it was $ 165. The only part they replaced was the gasket, which costs less than 2 bucks. Indeed — they had to clean filter — electro valve and a bunch of things — so, pretty much I paid $ 163 in labor on something that is worth less than $ 400 brand spanking new.
Machine is working great? Yes it is, but it costed an arm and a leg… (maybe half elbow as well…)
Are they good? Yes. But VEEEERY pricey…

They fixed my Francis illy x7 for only $ 45. They are very technically knowledgeable.

I had my Starbucks Barista espresso maker repaired here. They are located in a little industrial park near La Cienega and National. The front entrance is gated up, you have to enter through the back parking lot. Their hours are a little challenging — 9 to 2.
They are very friendly folks. They fixed the valve on my machine and it is now working as good as new. I was charged $ 95 for this repair, so don’t necessarily expect under $ 50 as some have quoted here. The price may vary if you call ahead for an estimate — I just dropped in, because it was hard to get anyone on the phone. Also, I dropped it off on a Monday, and was told it would be ready Friday. After repeated calls to check in, it was finally ready the following Friday, a week later. They are a small operation, so I expect the repair time may vary depending on how busy they are. But as we all know, being without your espresso maker for a week can get expensive!
Despite these minor quibbles I would recommend Espresso Primo. They do quality work, and it’s much better to repair your machine than buy a whole new one.

Have been here twice in the last few months — once with a La Pavoni lever machine and once with an Isomac Venus semi-​automatic — and both jobs were expertly handled, reasonably priced, and quickly turned around.
Can’t ask for much more than that.

Espresso Primo fixed my little Lello 1375 Ariete. I’ve used this machine nearly everyday for the last 2 years and would have bought a new one if I had to, but Espresso Primo fixed my machine better than new!
I just picked it up and pulled a shot and the machine is quieter than it used to be and made a beautiful shot of espresso.
Quick turnaround and very reasonable prices. They quoted me $ 25 to just diagnose the problem and applied that to the final bill. Which in my case was under $ 50.
Extremely nice people at Espresso Primo. Highly recommend!

I stumbled upon this place when doing a last ditch search for the right replacement part for our Francis Francis X1. After first calling the parts department for Illy and finding they wanted $ 85 for the replacement tube and some compression fittings, I decided that there had to be a better way. The official repair shop wanted $ 125 just to look at it and that didn’t include the shipping to get it there. I searched several times online, read several websites and comment blogs to no avail. Finally, the day before I promised my wife I would send it to the shop for repair, during one last internet search I came upon Espresso Primo– basically right in our back yard. I drove over an hour later, talked to Ridha, the owner of the shop, and within 10 minutes, I was walking out with the correct replacment parts, free of charge (albeit from an old machine– but in as good shape as any other parts on our machine). Ridha was friendly and welcoming and didn’t hesitate at all to help with my relatively minor problem (they typically repair larger, café-​style machines, though they do small home-​style units as well). I just wish I had found his shop sooner!

If you have a La Spaziale machine, stay away. Far away. I sent in my machine for a general servicing /​adjustment /​tune up and minor repair, waited 2 weeks, got it back and nothing had been done except for the minor repair of a small part. Not only that, it was left in a dangerous condition (loose steam fitting) which I had to fix myself.
Now here I am writing this review many months later, because, my group boiler has never worked right (improper temp setting, not accurate) and that was one of the things they were supposed to check /​fix. What I discovered is the issue was due to scale buildup, probe and group boiler needed cleaning… and this was one of the *main reaons* I sent it to them, to clean both the boilers and check /​adjust temps! So it seems that whichever yahoo «worked» on my machine, did not do jack. But they still tried to charge me several hundred dollars.

For the past 5 years, my Francis Francis! espresso machine has been faithfully making delicious morning brew for my wife and I. This past weekend, I began my morning ritual, and although the pump would run, no coffee would appear. I called Sur La Table, where I purchased the machine, but they had no helpful suggestions. I called Illy coffee who referred me to a shop in woodland hills and prepared me for a hefty repair bill. A chance internet search led me to Espresso Primo, a small coffee roaster and espresso machine repair shop only 10 minutes away. I dropped off my machine Monday afternoon, Ridha had me back up and brewing (some of his fresh roasted coffe) Tuesday evening for a third of what I was expecting to pay to the woodland hills shop.
I hope Illy /​Francis Francis! take a hint and adopt Espresso Primo as a preferred repair shop for West Los Angeles!