Carpet USA Ltd.

Art at Carpet USA is top notch! I went to the store after reading some Unilocal reviews and Art and the entire team exceeded my expectations. He immediately sent out a team member to get measurements of our space and then responded the next day with a detailed cost of our project. My husband asked to have the quote itemized so we could decide if we wanted to add more rooms or just the ones that were necessary. Art did everything requested and even gave us suggestions to save money! Did I mention that from the get-​go, Carpet USA prices were better than the competition?! Art came every morning as well as at the end of the day to make sure everything was on task and completed as expected. He was always just a phone call or txt away if I had a question or concern. We are extremely pleased with our entire experience and wouldn’t hesitate to call Art at Carpet USA for any of our flooring needs. Friendly, genuine, honest and reliable!

Emailed them after reading their Unilocal reviews. We wanted to go to a local business after waiting too long for lowes to get back to us. Asaf called me soon after my email, came out at my earliest convenience to measure up. He brought samples and squeezed us in for an installation two days later. They did a good job and it was a really efficient service with a follow up call. Asaf is friendly and helpful. We are so pleased we went with this great local business.

Don’t bother.
My mom and I went yesterday looking for carpet for our rental unit. Had a carpet piece in hand and clearly looked like ready-​to-​buy customers.
Totally ignored for 15 minutes. Two salespeople on the phone. Other sales person with a customer but never acknowledged us either. How about just noticing us and saying «Someone will be right with you.» Staff there but uninterested. Absolutely no help or greeting.
Nice looking store but I don’t waste money in a place that has such lousy customer service.

I was looking for a specific type of engineered wood floor. Ed researched and told me that he could definitely get it. He even went to my house and took measurements. Low and behold a couple of days later he calls me up and says he can’t get that wood! Not sure what went wrong but I was greatly disappointed. I would hope they’d research a bit more thoroughly before telling a customer they can get the floor.

Carpet USA is the best. Asaf and the staff are so professional, accomadations to your needs and will work everything out you need.
I have a family daycare in Venice 21 yrs and a lot of traffic. Asaf helped me decide on padding, carpet and a great gaurentee. Within 1 week everything was installed and it is beautiful. The staff at my daycare and families call it cushy carpet. It’s amazing. I couldn’t be more happy. I did my research and Carpet USA had the best Unilocal,they are definitely the #1 carpet dealers in town. You will be very happy with the entire set up, installation and final outcome.
Thank you carpet USA I am very very happy. I hope this helps any of you deciding on a carpet for your home or business.
They have the best prices and super selection. Don’t go anywhere else … Carpet USA is excellent in ever way.

Let me tell you about Art and his team at CarpetUSA. First off, he was very easy going with me when I visited the store. He let me take samples home more than once.
It took a few months for me to get to a place where I could «pull the trigger» and start my remodel. When I asked Art for an estimate, I got it that afternoon. He remembered me. I gave him a floor plan, so the estimate was spot on. That helps.
Prices were comparable. When I chose CarpetUSA, Art was my point man and his team showed up on Monday. I expected to just have the demolition done and the leveler down. IT WAS ALL DONE IN ONE DAY!!! I came home that night and all the flooring and most of the baseboards were installed. They just had to do a few more
baseboards. Art answered his cell phone at 9pm when I called all excited and thrilled.
I am so pleased with the work Art & his team did. I’m going to try to load a photo or two, if my tech savvy brain will let me…

I had to get new carpeting installed in a rental unit ASAP and called Asaf. This guy is AMAZING. Returns your calls within 10 minutes. Arrives at the scheduled time. Finishes the job on time. No hassles. Great price. And superior customer service.

I’ve been looking for no voc carpet for my stairs and this website kept coming up, so after reading all the good reviews I dropped in. I asked them where their no/​low voc carpeting was and they said they didn’t know what I was talking about. Incredulous, I asked, «you don’t know what voc stands for?» they shook their heads, I told them and they shrugged. I asked, «so everything you sell in here is toxic?» and they said yes, but quickly added that the carpet manufacturers all say it is fine… Anyone know where I can get no voc carpeting in west LA?

This is my second time using this flooring company and I have been a very happy customer both times. Asaf is very knowledgeable of all the carpets and other flooring products they offer, friendly and very helpful. Pricing is competitive and Asaf is prompt with all communication. The two installers that Asaf assigned to my job did a great job, were very professional, worked hard and fast. I had 4 rooms of new carpet installed. They moved my furniture without a problem and put everything back just as they found it. Really, they were so great! It was a long day for them, 8:30 am to 8pm. My carpet was laid perfectly though and I appreciated so much that they were diligent in getting things back in order after each room was finished.
I will use them again when the need arises.

We were extremely impressed with Carpet USA and highly recommend them! Asaf was our contact and he was exceptionally responsive, very quick to get us samples and a quote. The carpet was delivered quickly from the factory and expertly installed within our requested time frame. Their installer did a wonderful job with the carpet pattern on our stairs, which wasn’t easy on a custom, winding staircase like ours. Asaf then followed up with us after the install to make sure that everything was in order. In addition to all of this, Carpet USA was a lot less expensive than the so-​called membership warehouse flooring connection.

First off it’s hard to find a place that provides good old customer service. I have to tell you the salesman, Ed Kaplan that helped me and my husband, knows how to treat a customer. I hate pushy and lurkey salesman. Ed was not that at all. He let me and my husband look around without any pressure. When we were ready we went to him. We were not aware of all the ins and outs of carpet and exactly what we wanted, but Ed’s knowledge and patients with all of our questions made the decision so easy and painless. We scheduled with him to come out and measure and he was on time and made sure everything was correct. He even brought us the sample of the carpet we wanted and a few more he thought we might also like. He covered all the bases and we purchased the carpet with full faith in Ed and his crew. If you want good honest old fashion service then go see Ed, he will take care of you.

In my search for hardwood floors for my mother in law, I called Carpets USA to see about having her brand new carpets put into my house. When I called and spoke to Art, he told me they also did hardwood floors. Since they were right around the corner from my house, I ran over there to see the inventory. Art allowed me to take many samples to show my mother in law.
We went back and forth several times, always being greeted by a warm smile from Art. My mother in law finally decided which floors she wanted and we requested a quote. I had called many other places but just had a good feeling about Carpet USA. In addition, my husband had gone elsewhere for quotes, but Art was so responsive to our needs, always available by phone, we decided to go with them. WE ARE SO HAPPY WE DID.
The installation of my mother in law’s hardwood floors was quite intricate with lots of detail. Art brought the installer over in advance to go over everything with him, checking the many details necessary to have a clean look. They installed the floors, showing up exactly when promised, and did an outstanding job. The floors look amazing.
They then came to my house and installed the carpets. Again, Art was here to make sure everything needed was in place, then left us in the capable hands of his installers.
Everyone has been so kind, responsive to our needs, and professional. From the moment I went into the store to the finished product, this has been a terrific experience. In this day and age when «customer service» does not seem to exist, Carpet USA still understands the meaning of the phrase.
We plan to have the hardwood floors in our living room redone soon and I can guarantee you, we will be calling Art and his crew to handle that job as well.
All I have left to say is thank you, thank you, thank you.

Woohoo! Carpet USA IS THE BEST!!! I am a stickler for communication and CARPET USA earns an A+ in that category. Art responded promptly to my emails and phone calls, always with a cheerful voice.
I went into their store, looking for a vinyl that looked like wood. Art sourced Tarkett Easy Living Finish, and ordered samples for me to take home. My husband and I decided on Berkshire Oak, and it is absolutely gorgeous! Each time I went into the store, I was treated like my business was important to them. All my questions were answered, and all the details were taken care of.
Art contacted the manufacturer and my product arrived on time, to fit my contractors schedule. The Carpet USA installers arrived on time, were neat, polite, cheerful, and the floor looks absolutely awesome! I now have this flooring in two bathrooms, entry way, exercise room, and hall closet. We are receiving many compliments on the flooring, and even my sister thought it was real wood.
Without a second thought, I will go back to Carpet USA for my carpeting this year. There are several carpet stores in Culver City — Carpet USA hands down is the best if you are looking for a company that appreciates your business, reasonably priced, great workmanship, and great customer service. A+++

I usually go by word of mouth but no one seemed to know any carpet people so I ended up having to go to a few vendors. Carpet USA was the nicest in terms of store front presentation. My husband and I both found our salesperson, Asaf, extremely pleasant to work with. For the same carpet, price is the same per yard because they all order from the same wholesaler. Where you get the biggest bang for the buck is making efficient use out of your material. We needed carpet for several different areas of the house and Asaf’s quote ended up being the best because he was able to minimize the waste and maximize the material usage.
A couple more points to note in terms of service. I got prompt responses when I had questions for Asaf. His service team arrived on time and swiftly did the job. When I wasn’t happy about how some of the carpet got frayed a few weeks later, they came right away and fixed it. I would definitely use them again because I appreciate good service and honest sales guys.

The husband and I decided to renovate our whole kitchen. So we got some quotes and shopped around and ended up at Carpet USA for our flooring.
We walked in on Sunday afternoon and were greeted by Asaf. He was super friendly and knowledgeable. We ended up leaning toward luxury vinyl planks and we picked the styles that we liked and Asaf said he’d look into their availability and pricing.
He was able to send us a quote really quickly and we were really happy with the pricing! MUCH cheaper than any other quote we had received. We got good vibes from Asaf so we decided to pull the trigger.
Now, we did not properly plan our renovation so we needed the flooring to get done very quickly because we were already in the process of tearing our kitchen out and needed the flooring to get done before we could begin installing the new kitchen. So we wanted to get the flooring in ASAP so we would be without a kitchen for the shortest time possible. Our bad. However, Asaf was able to accommodate us despite our poor planning and short notice!
The guys who came were great and did an amazing job. Not only did they install the vinyl, they also did some patch work for our carpet. We ripped out the bar counter and a set of cabinets in the living room area and they were able to put patches of our carpet in to cover the bare floor. I was amazed at the results! It looks SO good!
After the guys left, I noticed that the floorboards looked a little rough and jagged on the edges. I emailed a picture to Asaf and he sent the guys back to fix it up. It looks perfect now!
The customer service at Carpet USA is above and beyond. We couldn’t be happier with our new flooring! Thanks, Asaf!!!

Nice store and the salesman did try to help me a lot. I will recommend this store to others.

As a retired set decorator and designer, I am still very specific that I want what I want when it comes to décor and carpet. Having looked on line and several stores for the perfect warm gray nylon carpet that met all my specs, I received a call from Asaf (a follow up from a website) who suggested I visit Carpet USA in Culver City. He showed me more possibilities than I had seen elsewhere, ordered and followed up on samples, was considerate in every way including measuring our three rooms, discussing the padding, scheduling the installation to my schedule and taking me to inspect the carpet for dye lot.
I highly recommend Asaf and his team.

As a general contractor finding a good reliable supplier and service provider is often a challenge. I can definitely say, that carpet USA and especially Assaf the floor manager are a top notch provider. Their staff is professional, their products are of high quality and priced well and they are always very timely.

Great carpet at excellent prices and amazing service. Assaf is the best. Attentive, punctual and caring service. Carpeted two rooms and a staircase recently and couldn’t be happier with the outcome. You can pay 3 times as much in Santa Monica or Beverly Hills for the same product and not get nearly as good service. Highly recommend…

Carpet USA is awesome!
Miguel and Nora are GREAT…
Great attitude and customer service…
Keep up the good work… More companies need workers like you!!!
Spring Arts Tower and Bemas Investments are fans!!!