Caprices Furniture Rugs & More

If I could give them zero I would.
Was told the bed I ordered didn’t required a box spring in store, but that I had to order it online. Ordered it online. After it took them 2 days to install it (first day they didn’t have the slats), they told me it did in fact require a box spring. Asked to exchange it for one that didn’t require a box spring and was told that it would be a 20% restocking fee.
I will be disputing the charges and contacting BBB but wouldn’t order from them again. They don’t know anything about the furniture they sell and don’t take accountability for giving customers the wrong information.
Also, delivery and their delivery men came a half an hour after their 2 hour delivery window and both gave me incorrect information about the furniture I ordered, and then had to come back the next day because they were missing pieces.

Cheap prices and easy hassle-​free transaction. Bought a mini sectional black sofa that I saw on craigslist in about 5 minutes with Dan. The showroom is rather small, most of the things they selll are probably in their catalogs. Since I live so close, they delivered AND assembled it for free (the delivery crew was professional and very nice). Everything went well.

If I could give zero stars I would. Went here looking for a mattress set and possibly a sofa. Not a single guest in the entire store. Two employees were there, one older gentleman on his way out. Left mumbling something. The tall doofus guy who remained didn’t even look up, acknowledge or speak to me. I made a circle in the store while looking at items, still not a single word. I will NEVER spend my money is a place like this. Total losers. Managers need to fire this guy. He is a complete waste of skin.

Yes, they have a small showroom and offer many more items than in their showroom through catalogs… that’s probably how they’re able to keep prices low (low overhead costs). I’ve done a ton of comparison shopping because I never buy without making triple sure I’m getting the best deal, and Caprice definitely had the best on the bedroom furniture I was looking for.
Since I do a lot of comparison shopping, I really appreciate that there is no salesperson hovering over your shoulder as soon as you enter the store. It’s really annoying to be looking around for best prices/​doing research before buying while some dude itching for a commission is trying to shove a product down my throat. I like asking the questions I want to ask when I’ve had a chance to formulate them. When I approached the guy working there he was super friendly and answered all my questions immediately. I didn’t buy that day and never felt an ounce of pressure.
About a week later I placed my order over the phone, and I’m very satisfied with my purchase.

I researched a lot of furniture stores on the westside and I have to say that a lot of them have horrible customer service. They just want to make a sale and carry on with their life. The sales guy at Caprices is no different — he doesn’t get excited when people walk through the door. He’ll say «hi» if you make eye contact with him. It’s ironic because the store front has a sign that says « Unilocal users love us», yet if you read the following reviews, it doesn’t support that.
Caprices had the exact table that I wanted and it was the only table I found that was like it, which is surprising considering most of these discount furniture stores all buy from the exact same suppliers. I purchased a table and was able to get it less than 48hrs later. They wanted to charge me $ 35 for delivery, so I brought a minivan and picked up my table from the store myself. I had to assemble the chairs and table myself, but the boxes came with tools and instructions which made it really easy to put together.
I’ve been pretty happy with the table and can’t say I have any complaints. I really had no problems with Caprices and would recommend them. Sure, they’re not an A+ in customer service, but you are paying dirt cheap for an item, not for customer service.
Be careful what you buy — Unilocal users say don’t buy couches from Caprices. But their chairs/​table were fine on my end.

Great prices, but the the staff was not overly helpful. I walked into an empty showroom to find the salesman was not overly eager to help me. However, I knew exactly what I wanted, and he helped me find it quickly. The delivery took longer than expected, and I had to call the shop a few times for an update. The delivery crew was great and very friendly.

Buyer Beware.
Ordered a modern black leather sofa from them. Great price: $ 1,000. They delivered it. It looked great. Thought I got the deal of the century!
Then… within 2 months… stress tears started appearing from where people would sit. WITHIN 2 MONTHS.
I called Caprice. They said send pictures. I did. I kept following up with them over several weeks. THEY NEVER RETURNED MY CALLS OR E-​MAILS. Eventually, I just gave up.
I paid an independent leather repair person to come and fix it. She said the leather used to make this sofa is defective leather and should never be used to cover a sofa. She said the leather is so thin because they split the leather multiple times to stretch a single hide.
Now… every couple of months… new stress tears open up and I have to fix them. I know the furniture looks great online but it’s inferior stuff that Caprice will NEVER stand behind 2 months after you purchase it.
Pay more and buy it from a company/​showroom with a warranty.

Good prices. The only drawback is that you have to take your chances ordering items from a catalog. Very small showroom.
They are not good at returning calls. As I was assembling chairs that I had purchased, I noticed I was missing some screws. I called to get more and they said they would call me back when they got some. Had to call twice and still never got a call back. I eventually went into the store to get their attention.

Poor quality furniture. My couch broke after on 1 year of mild use. All my tables and chairs are falling apart as well. Net time I will definitely spend the extra money for some good quality furniture. Don’t waste your money on this garbage or you will regret it.

I was shopping around for a bedroom set and a sectional for my livingroom for a couple weeks and stumbled onto Caprice’s website. Since I was renting, I did not want to splurge on high end furniture but also didn’t want college dorm room bean bags either. I realized that several furniture stores all carry identical items so I’m assuming they are distributors mostly and caprice is one of them.
Anyways I went to Caprice’s website and they had a pretty extensive catalogue of items with very good prices so I went into their showroom in culver city and as many reviewers mentioned already, it’s a pretty small joint with very limited amount of furniture available for viewing. But they do have color catalogs of everything they sell.
So the strongest point for shopping/​buying at Caprice is their wide selection and very good prices. I purchased a bedroom set (dresser, nightstand, bedframe, bench) and a leather sectional for my living room. I was able to preview the bedframe and the couch in the showroom and I liked how they looked/​felt.
So that was the pleasant/​good experience portion of my purchase. The delivery was delayed for several days so I had to deal with not having a couch for extra week, which was a downer. They estimated 5 – 6 business days but it took fully 2 weeks. In addition the dresser/​nightstand arrived damaged so they had to take them back and I had to wait another 2 weeks or so. In my opinion they did not do a great job of apologizing or explaining the delays.
So I got very good furniture for a very good price. My friends were pretty impressed at what I paid for my new furniture. Also the delivery people were very friendly and always slightly early. Bottom line is that this store is a no frills, barebone store where you are going to get very good prices but you are going to sacrifice service. So it you want to be pampered and attended to and also pay rock bottom prices, it ain’t gonna happen here, but you’ll get a very good value for your money.

I consider this place the Marshalls/​Ross of furniture stores. You go to Caprice to get cheap furniture, not to be tcatered to. I have experienced the same poor customer service as previous negative reviews. I went in 3 times and was ignored 3 times. I felt like I was doing THEM a favor when I made my purchase.
Having said ALL that, I did purchase a bed six months ago. I was looking for a very specific type of bed at a bargain price. The quality isn’t at par w/​department stores or Crate & Barrel, BUT it’s not bad either. For $ 600, I got what I wanted and overall, I’m happy with my purchase. BTW, the delivery was prompt, the guys were super nice & quick & it was CHEAP w/​set up — only $ 60!!! So worth it!

When hubby and I decided to buy a new mattress, we wanted to get a new platform bed frame as well… I went to all the furniture stores on Venice by Helms, went to Burbank to check out similar beds to Caprice that I found in the usual Craiglist ads… and then I found Caprice. It’s much closer than all the other stores on CL to the west side.
It’s not a big store and the selection on hand is limited. So you can flip through their catalogues to see what else is available — JUST LIKE most of the other stores I went to as I was in the market for a Eastern King size. My first visit was just to scope out the place and see what the beds look like in person… the sales lady who was there was busy on the phone and I did have to wait and approach her when she was off the phone — no biggie. She let me look through several catalogues before I inquired about a couple different beds.
The next 2 times I went in (what can I say, I was hesitant to buy and not sure about the look I really wanted) the owner was manning the store. He’s a very nice, young guy. Again, he had to man the phones as he was the only one there (besides the guys doing deliveries) but I prefer not to be jumped on for a sale when I enter a store, frankly.
So, 3^rd time is a charm. Picked out my bed, paid for it and then explained I really needed the bed THE NEXT DAY as my mattress I had ordered was coming in… He figured out a way to make it happen. It was there the next day for me to pick up. He helped me load it in my car and then when I had a dead battery when I left, he jumped the car for me, too. Left the store unattended (as far as salespeople go) and retrieved his car to jump mine. So nice.
Now, I’ve had the bed for almost 3 mos. The construction of one of the side rails is faulty. It’s stripped and now I have one side falling apart. I walked in last week and told him — wasn’t in the store more than 3 mins and he said he’d get me a new side. It’s in — going to pick it up now.
It’s not super-​high end stuff, folks. It’s not priced as such. But I’ve been quite happy with my purchase. IF it falls apart again… you’ll see more from me, but for now — Caprice is a good store run by good people.

My ongoing search for discount furniture stopped at Caprice Furniture. Both show room locations are small and very basic.
The service at Overland location was terrible and I would not recommend. I do recommend the drive to Noho to meet Paula. She is a great laid back rep who is quite knowledgable. I met with another rep who set up my order and set our expectations. Once I met back up with Paula she had to fix our order and accomodate to the other rep mistakes.
It all seemed very shady (copy of the bill was handwritten, crossed off etc).
The delivery were really nice and showed up at their scheduled time twice (one piece of furniture was defective at the warehouse and had to come out the next day).
Since then, a week later is great to have sectional modular couches in our new place. Our friends have given a lot of compliments and I do recommend Paula at Caprice!
Just be prepared that this is not a showroom like Ikea, and you can find the pieces in a disorganized fashion. You will be ordering out of catalogs, and definitely look for the BIG discounts on Craigslist. Make sure to have the posting id’s from cl.
Unilocal also helped to trust this business so thanks for the reviews.

Sooo disappointed after comparing the Unilocal reviews and the Caprices website versus the actual experience.
What was said: great quality furniture, selection, and customer service. Comparable to Crate & Barrel for cheaper prices. (which I assumed was a bit exaggerated in comparison to the prices, but the website looked very promising).
What was actually there: Small showroom with furniture that looks as though it has been resting/​dieing there for quite a bit. Understuffed, overused sofas and mismatching pieces. Service — I was the only one in there and after 10 mins of wondering around confused in plain sight, I had to approach the salesman. He seemed slightly upset to be taken away from his magazines, but willing to answer my questions.
Conversation:
Me — «I noticed on your website there were a few nice pieces I was hoping to look at. Do you have this or that model?»
Him — «No, what you see is what we have. Other than that you can order from the website, but there is a „Final Sale“, no return policy.»
Me — «So is there a way to look at it before buying then?»
HIm — «No, unfortunately we can’t let people do that.»
Me — *thinking* Hmmm, sounds like a bit of a scam. If the items in the showroom look this badly, what would show up from the warehouse?
*what I actually said* Oh, ok thank you for your help. And I left seriously baffled as to the good reviews.
Maybe I missed the «fabulous», but seems like paying a bit more for Crate & Barrel or West Elm is the better option.

Moving again. Bought a couple more pieces.
Same great place with the same great prices & high quality furniture & service.

Caprice furniture is pretty much catalog furniture from Coasters Company. There’s a ton of lil independent stores that carry stuff made by Coasters (i.e. all those Chinese furniture stores in SGV). Furniture Vision up the street on La Cienega gets their stuff from Coasters Co. as well. The funny thing is you can go to
and
and compare prices by matching up the pictures. Some prices were higher at Caprice, some higher at Vision.
Caprice charges for delivery vs. Vision delivers for free over $ 300 or something. Of course, you can bargain a bit. Oh yea, Caprice has a really small show room and they close early on the weekdays! I tried going at 6something on a weekday and they were already closed!

I originally found Caprice thank to Unilocal reviews– thank you Unilocalers – you’re the BEST.
I am a confirmed furniture-​phobe and have been avoiding buying a bed for TWO YEARS. This place rocks. Go online, pick out what you want, call & see if they have it on the floor if you want to check the color/​stain, whatev. They have tons of delicious other things like side tables, bars, etc., so that even if you’re not in the market for something else, you might be tempted… which is perfectly okay, b/​c Caprice does not try to triple its profits off of you. You might actually be able to get something that you thought you couldn’t afford otherwise… I did.
I first went to Caprice in November ’07 to look at a platform bed that I’d seen online. I was amazed at how nice & laid back the saleswoman was, and that everything was REAL WOOD. Other stores were charging more than twice for the same bed that was only partial wood or particle board. Anyway, I’m gushing, and I know it, but this is a watershed moment for me… ok?!
I ended up going out of town for most of this year, got back this summer and was back to looking all over the internet, thinking that maybe I was missing some other Caprice-​like store with Caprice-​like prices. Nope. Even Target charges $ 100 more, not to mention ridiculous shipping costs and no assembly for one of the beds Caprice also carries. Ha!
I finally put my furniture phobia aside and went in to order my bed and a box spring. It was effortless. Unfortunately, I can’t remember the name of the guy who helped me, but everyone who I’ve encountered there was pleasant. He answered all of my questions, humored me when comparing heights of headboards, etc, and wrote up my paperwork quickly and efficiently. Delivery and assembly turned out to be less than I’d estimated, and I got a call from the deliverymen two days later to set up my delivery for between 1:30 — 3:30 today.
Yes, it gets better.
These dudes showed up at 2pm, called to make sure I was home, were nice polite & cordial, and the whole process took MAYBE 20 minutes. They asked me if I was happy with the assembly & furniture, there was no pressure, no rush, and there was no question but to offer them a cash tip, cold water and a nice day, and now I feel like the Princess without the pea.
If you want to deal with straight forward, pleasant people who sell quality furniture at great prices, this is the place to go.

I love Caprice. I bought a couch, living room set, and dining set from them a few months ago. The delivery was a little longer than I wanted (one week), but no big deal. When they delivered the items there was a few problems (scratches) and they took the stuff back without any argument and delivered new items the following week.
In store, the selection isn’t great on the floor. Most everything is in the catalogues. They sell them same stuff as all these other furniture retailers in LA but for so cheap. And you can haggle a little bit. It’s definitely nicer than IKEA. It’s a good transition for trying to buy stuff that looks like grown up furniture without spending a fortune for the high quality stuff.
Overall I love this place I would go back for more!

This is my partial review, as i have yet to actually purchase anything from them.
The store is one of those hole in the wall places and in a pretty nondescript location. The store doesn’t have everything it sells in its showroom, and either gives you a physical brochure to browse through, and they go to their website for all the price quoting.
The prices were indeed very nice, where i’m looking at getting a full and love seat for around 550, and a leather queen bed for around $ 400, with delivery to Santa Monica for around $ 80.
The quality does seem better built than ikea, but i can’t tell until my ass has made friends with the cushions.

If flimsy, break in a month, do it yourself and get it worng is what you want then go to Ikea BUT if you want great quality, affordable with a large catalog selection than choose CAPRICE.
Besides moving my old crap from one place to another having to get a furniture set is another nightmare, but the sales team and management at Caprice made it a great and EASY experience. LOVED their stuff and will recommend to all.