ADP

22 days later and I still can’t get our address updated. Everyone you talk to on the phone seems to be looking for any chance to transfer you to another department.
Horrible customer service. Go to Paychex or even intuit for your payroll.

I am the office manager for a business with four stores, one of which out of state. We signed up for ADP mid-​Feb. The rep who showed up was flustered and unprepared for set up. She managed to incorrectly enter data on 4 of our employees resulting in delayed pay. She then failed to show up for multiple appointments and did not call. When I called ADP, no one could seem to locate her for over 4 days. In this time, I had to watch YouTube videos to figure out how to do payroll. The Customer Service line had a wait time of at least 30 minutes and would often disconnect during the wait so I had to call back and get sent to the back of the queue. I spoke to Shakira and Chanelle who both game me incorrect information that cost my boss money. The costs for services were not clearly explained up front and instead of around $ 150 a month, we ended up having to pay over $ 400 which doesn’t even take into account the $ 275 double charge that is supposed to be refunded at some point. Oh, and our billing amount can’t be corrected for 60 days so for the next two months we will be paying too much for their service that we will get refunded at some point. Due to errors on their part, they offered us over a month of free payroll but I would not use them again even if it was a year of free payroll. After 3 weeks of utter mess and headache, we fired them and went with a different company.
This was the worst professional experience I have ever had.