Carhop Auto Sales & Finance

Bought a 2002 Honda Passport last year. Since then, I have had to bring my car in more times than I can count for a car that is considered «safe.» I have had the O2 sensor, engine, exhaust and the transmission all break on me. I have suggested problems with my transmission since I drove it out of the lot and not once have i had any support from the company in finding a proper mechanic to look at it. But I can live with that.
What I can’t live with is the lack of customer support. You know, the people who SUPPORT the customers. Every time I call in for advice on my options, I get the same lady who tells me she can’t do anything to help. When I ask to be transferred, she refuses to transfer me to the guy that sold me the car or anyone else who might actually try to keep me as a customer. When I asked about their policy on returning the car, she asks, «Why would you want to return it?» rather than just tell me the policy. They constantly push the idea that they want to get you back on the road, but do nothing once you are there. They prey on the weak and desperate, and do nothing to save their reputation. I’m not mad that they sold me a car for twice the value. I’m not mad that I have to now pay thousands of dollars out of pocket to fix problems that have been there from the beginning. All I want is someone who tries to help maintain customers rather than lure them in, suck them dry of their money, then spit them back out to deal with the problems unexplained from the beginning. Don’t go here. Don’t buy from here unless you know what you are getting into and you ABSOLUTELY have to.
EDIT** Carhop did respond to this review via phone call. There is a new manager working there as of January who seems to be trying to make things right. We were able to come to a financial agreement even though I was not bound by contract. This is a step in the right direction and the first time I have seen compromise from the company. I appreciate them reaching out to me. I will give two more stars.

Worse place ever!!! I signed a contract for 2002 pontiac aztek, sales rep told me it was gonna be $ 8,000 for the car i was getting. But when we agreed on the car he told me it was $ 9,000!!! Not just that none of the apr or interest rate was explained to me so AFTER i signed the contract i found out i was gonna be paying 14,000 for a car that was already half broken!!! I went back to go refund it (since there was a 7 day return policy) and was harrassed about how bad my credit score was for 30 minutes!!! He said its not about the car its about your credit, don’t expect something fancy the car you get will make noises blah blah blah.(I told him so your saying that carhop does care about the car but your credit??? I thought every dealer ship wants their customers to be happy with their car! And i definitley was not happy at all!) Thank god I returned it on time i would of gotten stuck in debt with a shitty car! Not just that it took them 3 – 4 weeks to return my
Damn money back!!! I was told from uac that it was gonna take 3 – 5 buisness days than they claimed that it was gonna take 7 – 10 buisness days! Not just that car hop NEVER called me back to let me know my check came in!!! I received an open check!!! I cannot express how pissed off I was, do Not i say DO NOT GO THERE! THEY ARE LAZY UNPROFESSIONAL SNOBBY PEOPLE!!!

You do not care about your low income buyers. Don’t buy from Carhop or loan from uac. The customer service at car hop is absolutely horrible. When trying to work out a deal with the lack of professionalism from carhop staff and uac has drove me absolutely mad. There is absolutely nothing I can do about my situation. I am stuck with a car that isn’t worth even half the amount I owe on it. Buyer beware do not let them talk you into one of their high interest rate loans. Those peoples testimonies about how great car hop is so far from real that I believe the bald headed guy on the commercials is in Fantasyland.

So I *ALMOST* got suckered into buying a car from this place. It honestly wouldn’t have been so awful if they would have charged fair-​market-​value for the vehicle in question. It was a 2000 Ford Explorer with 150,000-ish miles. Maximum Kelley Blue Book value was $ 2,500. They wanted to sell it to me for $ 8,100 at a 21% interest rate over two years. I would have paid over $ 11,000 for a $ 2,500 vehicle! It’s just plain robbery; and what sucks is that they are preying on individuals with less than stellar credit.
My advice: go to a real dealership! There are ones out there who are willing to work with you and get you a much better deal! All I can say is, PHEW! I’m lucky I came to my sense in time!!!