U-Haul Moving & Storage of Crystal Lake

Ive rented vehicles from this locations now for the 3^rd time over the last 4yrs and have yet to have a negative experience. I rented a 26′ in 2010, a pickup in 2013 and now a 9′ cargo today. The wait was short and they had the vehicle ready to go. This was also the first time i set a reservation up ahead of time online. I did receive my refund for the debit card usage as well as the over estimated milage. Had no problems and returning the vehicle went very easy.

Worst experience ever! Stay away!!! I ordered a trailer hitch online and scheduled installation with this location. They called me 2 days after I placed the order because somehow they screwed it up and had to re-​do it then said they had to order the parts which would take several days. I explained that I needed installed within the next week since I was moving out of state and had a tight schedule. Then he said he could get it from another local U-​Haul by my appt. So I arrived for my appt a little early to be told I was going to call you sometime today because we don’t have the parts… seriously?! The day of my appt not the day before. The only thing they did right was give me a full refund! I would never go here again and neither should you!

I have been renting storage space from this Crystal Lake location for years and have paid them thousands of dollars over that time period. But please use a great deal of caution if you decide to rent storage from this specific U-​Haul. They raise their rates at least once a year, sometimes twice a year claiming increased costs and improvements. As far as I can tell they have never improved their building plus their roof has leaked several times and the claim they bear no responsibility. If, for some reason, you are five minutes late on paying your storage space rent, they will tack on a 15% penalty and add a second lock to your storage unit. I rent U-​Haul trucks from other U-​Haul locations on a regular basis and there is no comparison. I’m moving my items out as soon as possible and I recommend heartily that anyone looking for storage needs, stay away from Crystal Lake.

Five and a half hours walking through their little store while they put a hitch on my car.

So the self storage facility floods out, $ 1500 in damage and they say we are luck they are giving us $ 550.00 because its not they’re problem because if rained hard? STAY AWAY!

TERRIBLE EXPERIENCE!!! This places is a joke, we put a reservation on a truck the day before our pick up, and get to this location when they open to find out they have no truck’s available even after our conformation from online and everything! The guys says at the counter since we did it on line it’s not guaranteed we even get a truck WTF!!! And the same thing was happening to the person next to us as well, and he even went IN THE STORE to make the reservation the day before and he got screwed… this place needs to get there shit together!

Moving is hard enough as it is. Don’t make a stressful day even worse by renting from this place.
Let me run through my experience here:
1) I booked a 14′ truck about three weeks before my move, and got two conformation e-​mails
2) I went there on the day of my move, and was told that there were no 14′ trucks. I was also told that they called me and confirmed I would be fine with renting a smaller. This was a flat-​out lie.
3) My move took twice as long due to the smaller truck.
4) I had to spend hours on the phone with their customer service with incredibly wishy-​washy answers and was ultimately given a U-​Haul giftcard and a cash credit.
So problem resolved, right? Wrong!
5) A week after the move, I was conspicuously charged for the destruction of a bag of moving mats, which was unused and unopened when I returned the truck. Oh, and the charge for the bag being «destroyed» when I returned the truck just happened to be the exact same as the amount of store credit I was given.
Don’t EVER rent from this place. My experience with this specific U-​Haul location and the U-​Haul corporation as a whole was dreadful.

While most of us dread having to move, or at least the logistics of it, U Haul has become the experts at it. Moving can be one of the most stressful times in our lives, so anything that can make it go smoother is appreciated. Having a nationwide system in place to rent trucks or get storage has made them the logical choice.
A good place to rent trucks n trailers, I’ve rented both here: a 14′ truck for a local move and a 6×12 open trailer. Both were in fine shape and made our moves easier. They inspect and clean the equipment after each move too. The staff are knowledgeable, friendly and will have you on your way in a short time.
They stock plenty of moving supplies here, such as boxes and tape, bubble wrap for fragile items and a host of other things you might not think of but could use. There is even an area where folks can leave boxes for the next person, which keeps them out of the landfill. I’ve even filled my BBQ propane tank here for less that most other places charge.
Overall, I have enjoyed renting at this U Haul location.
Tips:
Reserve in advance.
Avoid weekends or end of month moves if possible. If not see tip #1.
Mileage costs are less Sun-​Thur.
Be patient if there is a line at the counter.
Keep a sense of humor, no one likes moving but we all have to do it at some point.