McHenry County Orthopaedics SC

They were recently bought out by Centegra and you can tell the difference. Unfortunately, we have been frequent customers this year, and the change is not for the better. Impossible to get an appointment and who wants to wait a week to find out MRI results when you are in pain and waiting for a solution. This was always our go to place, and we’ve had nothing but rude treatment this year.

I have been here multiple times over the past several years. You would assume that is because I’m happy with them, but really, it’s because they are convenient and can usually get you in quickly b/​c they have so many doctors available. I don’t care for the fact that they just schedule you with any doctor, regardless of their specialty though. I’ve seen Dr. Havenhill, Dr. Nixon & Dr. Jablonsky. Dr. Havenhill is by far my favorite. I’ve had an MRI done at the facility & have had Physical Therapy there as well. Would recommend them for MRI’s, not for PT though.
I agree with the other comments about the billing department & the front staff. The front staff are robotic, very impersonal. My favorite is that they confirm all your personal information w/​in earshot of other patients. When will medical facilities realize how inappropriate this is? I contacted their billing department b/​c I was billed as a new patient recently, but like I mentioned earlier, have been there multiple times. The rude woman told me it was «because it’s been more than 3 years since you’ve been here». I asked her, how does that change me to a «new» patient? She then snapped at me & said it wasn’t there billing policy, it’s all healthcare billing policy. Come to find out… that is true across the board. Which is all fine, but it could have been handled better & more professionally.
Have had 2 orthopedic surgeries, neither through MCO or their doctors. But it’s convenient to get diagnostics done with them (rads, MRI, etc.) & then I’ll go see my preferred surgeon if needed.

Dr havenhill mis diagnosed me with a condition, went to see another doc for second opinion a week later he ordered an mri. Well guess which doc was right not havenhill, this guy should work in a gas station-​he is rude also doesn’t care about his patients.

I suffered some sort of unknown foot injury and I swear it was from this pair of tight shoes. MCO was my second opinion on how to treat my injury. Dr. Samuelson is their foot specialist. He is a bit… creepy. He rarely makes eye contact and he kept staring at my chest area, and it’s nothing to brag about. He did suggest something that was very helpful in reducing my foot tenderness, but he kept pushing cortisone injections when it was going to do nothing to alleviate my situation. After the third appointment of him pushing the injections, I stopped going. I agree with the other reviews. I have PPO insurance, and my bills were really expensive. When I tried to work out a payment arrangement, the woman did treat me icy — just like Ed R said. I have excellent credit, I just can’t fork out a whole bunch of money at once. The front staff is nice, but it is kind of confusing which window to go to and no one steps up and says, «I’ll take you here.» They just stare at you until you go up to the window. It’s not very welcoming. I didn’t do physical therapy or MRI’s here. I was here at the end of 2011 through early 2012.

Unilocal’s definition of a 2 star review is «Meh. I’ve experienced better.» When it comes to MCO, that’s definitely the case.
I’ve seen a couple of their doctors over the years, primarily because of their convenient location. The doctors are polite and friendly, but they don’t do a good job guiding you through treatment. I kept getting asked what therapy or treatment I preferred to do next without been given the information to make a decision. The whole point of going to the doctor is to get of their expert guidance, but often they seemed to be there just to sign a prescription for whatever treatment I wanted.
I also found that the nurses and the billing staff can be cold and even rude. The billing lady in particular, is icy and unhelpful. Asking a simple question leaves you feeling like you are you are a delinquent debtor talking to a collection agency.

MCO is a nice place. If you break it, chances are they can fix it. They have a great staff here focused on repairing broken bones and healing.
They also have a wonderful staff for rehab work, training, etc.
They’re a little on the expensive side though. $$$$