Lifetime Vision & Contact Lens Center

Very disappointing. My children and I had been seeing a great MD in Crystal Lake for years, Dr. Robinson, but my employer changed vision insurance carrier, so I needed to find an MD that was in my new plan. Decided to give Lifetime Vision a try, based mainly on the reviews I read online. Made an appointment for approx. 4 – 6 weeks out, which seemed like a long wait just for an eye exam, but took the appointment anyway. Then I receive a call yesterday from the office stating I needed to reschedule the appointments I made for myself and my daughter because the doctor «was going out of town the day of our appointments.» Long story short, when I called back to reschedule, the staff member that I talked to offered us an appointment TWO MONTHS MORE OUT! When I questioned the long wait time, she was very dismissive, showed no concern or compassion whatsoever, didn’t make any extra effort to try and get us in sooner, knowing that we are new patients to the practice and this «first impression» wasn’t going too well. She never asked if my daughter or myself were having any acute vision problems or concerns, which my daughter does. She just didn’t care! I have held a professional medical license for 18 years now and am acutely aware of when the priority of a medical practice is NOT the patient, and based on my experience today, that’s what you have here. Unless possibly you are an established patient that has befriended the staff there already.

Excellent eye doctor with the personal touch that goes the extra mile. I have seen Dr. Sprague for years and now have been seeing Dr. Keller with the same professional and courteous demeanor. They have the latest technology and always do a great job explaining your results. The office staff is great at explaining your insurance benefits and what the costs to you are going to be so you are not surprised at the end of the appointment.

I first had glasses made in 2012 here and have popped in several times for free adjustments and a free replacement frames when mine suddenly broke. They always take less than 5 minutes to fix my problem with a smile.
Yesterday, I went for an annual exam with Dr. Keller (she is Dr. Sprague’s daughter). Dr. Keller is extremely knowledgeable and was very willing to answer all of my questions (and I ask a ton of them). I highly recommend her if you’re looking for a doctor that you can trust, who will also take time with you and not rush you out for the next person in the waiting room.
The office also has state of the art equipment that made the tests painless and quick. I opted to get the Optomap which is an optional visual image of the eye and when she saw something concerning during her exam, the optomap image allowed me to see exactly what she was talking about (and they gave me a print out).
Overall, I highly recommend Dr. Keller and their practice for their excellent care, extremely modern testing equipment, and a great selection of frames. The two women that helped me select frames also went above and beyond to take care of me and get the exact frames that I wanted, even though they didn’t have the color in stock.

Excellent eye doctor! I have been seeing Dr. Sprague for years and he has always been prompt and professional. The office staff and technicians are always polite and friendly. What impresses me most is he embraces new technology. They seem to always have a newer, more modern and faster piece of equipment. I need to have my visual fields checked once a year. The old machine used to take about 20 minutes for the test. The new machine…10 minutes.
He always strives to keep on schedule and not make you wait, but I never feel rushed and he always has time to answer any questions I may have. And now that they are using the internet and e-​mails for scheduling, their service is just that much better.