Innovative Home Concepts

Innovative Home Concepts is a solid local roofing company.
My home was damaged by hail last spring. I found Innovative on the internet by searching Crystal Lake Roofers. They looked pretty good online so I had them come out.
When it was all said and done, my insurance company paid for me to get a new roof and Innovative installed it. The roof looks great and no leaks!
One issue that kept them from a 5 star review was their scheduling. My installation was supposed to start on a Tuesday but had to be pushed back 2 days because they had to finish some other roof. In the grand scheme of things not a big deal. The roof got done and I am happy.
I would recommend Innovative for roofing. They did a nice job on my house and they are really seem to know how to work with insurance companies.

If it were possible to give negative stars I would. I had an incredibly disappointing experience with Innovative Home Concepts. The after install service is some of the worst I have experienced. I felt as if I was treated very poorly, especially for being a female as well. Lots of run around until my boyfriend called. Keep in mind he was on deployment with the military when he called so it was not easy for him to call. That should give you a perspective of the level of frustration I was feeling during this process that I had to resort to him calling to get a response. Only after that phone call do I get a response. I really wish I could recommend them, but I can’t. In my opinion, the cost savings does not outweigh the struggle I had afterwards. I would have been better off spending a little more money and going with a bigger name company.

AMAZING, set up an appointment, NO SHOW, NO CALL, I don’t get contractors, guess they can pick their jobs.