Hewlett Packard

Have a photosmart premium printer. Total piece of junk. Their software has not worked from day one — on a HP laptop to boot. Although tech support has tried several times to fix-​all they have done is waste several hours of my time & theirs. Yes they have sent me another printer during the warranty period-​but it was a refurb – when the unit I purchased was new. The refurb lasted several months-​after which it had the same problems. Their tech support tries hard-​but does not listen-​and so they have you doing the same thing over & over again in an attempt to fix a printer that will never work correctly. The last two tech people wasted my time trying to fix the same problem-​without avail. The problem is both hardware & software. Yes they send new print heads & ink-​which seems to fix the hardware problem-​but only temporarily. On my third & final call-​they «escalated» my problem-​only to send me another print head & cartridges, and try to convince me to waste more time on a remote access fix — -which was tried for over an hour several calls ago. I let them know in no uncertain terms-​that I would be willing to try another model in exchange-​which was cheaper than what I paid-​but to no avail. Few days later-​another print head and cartridges arrive again — what a waste of their time & money. No wonder their stock is in the toilet. Still have not been able to get a full year on one printer.
Save your hard earned $ and buy a Canon — the last one I had lasted several years-​and was replaced by a refurb, out of the warranty period-​for a reasonable fee. That one lasted several years also. HP tech support gets 2 stars for effort, 1 star for listening, 0 stars for ability and their printer gets a negative one star.