Esser Automotive

Great service. Very reasonable prices. No BS given by any employees, just good work. The only place I will trust with any of my vehicles. Keep up the great work…

I have been going here for a few years and have had no problems with them. I owned a Prelude and the local Honda dealership in Crystal Lake gave me nothing but problems, excuses, poor service, and either misled me or flat out lied about fixing the problems on the car. Needing an alternative, I stumbled across Esser. A small repair place but they do good work. I recently replaced my Honda with a Nissan. The brakes were starting to go and I took it here earlier this week. They fixed it up very quickly, and the bill was a little bit cheaper than the initial quote.
For the one star review — quotes are just estimates. There could be more wrong with the car than they initially found, which consequently could cost more.
Looking at the outside of the place, they look small and on their sign on the street says ‘honest and inexpensive’ or something along those lines. Every time I see that I think that is what a sleazy used car dealer would say. However, my experiences here have found the sign to be completely true. This is my first choice for car repair.

I know a lot about cars. I can spot BS from a mechanic from miles away. I am long past fixing cars myself so I have the guys at Esser do all my work. They are Fast Fair and full of integrity. As for the one star review post, she must have walked into a shop in a alternative universe, is confused, or an out and out liar. I’ve been using Esser since they opened up and I have never ever have heard bad things about them. I’ve referred dozens to them and everyone has had the same great experience. Heck, my mother drives 53 miles to have her Altima serviced here!!! Unilocal.That one star review is from a troll who never visited Esser. That’s my guess.

Tried this place for the very first time and was very disappointed by the customer service. I was quoted one price and then upon pick up I was told another. What kind of business does this? I was never given a call for a change of quote. Also my car was dirty with grease on the inside of the passenger door as well as drivers seat. I WILL NOT go back to this place. Not to mention the manager is a prick.

This one is probably long overdue. I’ve known Mike (the owner) for many years, and he is one of a kind when it comes to mechanics.
A quick little story. A long time ago, I took my old 1992 Honda to Mike when my heat wasn’t working. I literally had hundreds of dollars in my pocket, getting mentally prepared to drop a lot of cash to fix it. I brought it in to the shop, and Mike checked it out. A half hour later, he came out and told me that my heat was fixed and he charged me just $ 20 for the labor. I was extremely surprised and asked him what was going on with it.
He took me over to my car, opened the hood, and showed me a little switch near the engine that would make the heat kick up and told me that my dials inside weren’t making it switch on. He showed me how to get my heat to work, but told me I could come in during the summer to get it fixed permanently because my A/​C wouldn’t work when the time came.
I was young, didn’t know much about cars, and could have easily been taken advantage of. This was 10 years ago, and I still remember that moment. The integrity that Mike has makes him one in a million. He will tell you when something can wait, or, if something needs to be repaired, he’ll repair it (with great workmanship, I might add,) and at a fair price. My car has 160K miles on it and it runs almost like new thanks to him.
The shop is family owned and ran by family members and close friends, which is a big plus in my book. There are always friendly faces in here and the intimidation factor is non-​existent. You can tell how good the shop is because of all the cars always in the parking lot and the comments that I hear from customers while I’m sitting there waiting for my car to be fixed.
In this economy, you need a good mechanic because you need to get your car fixed right the first time and for a fair price. I’d wholeheartedly recommend this shop to anyone, especially if you don’t know a lot about cars because Mike won’t take advantage of you. I’ve had a few of my friends go to this shop to get their cars repaired and they have been satisfied, as well.
I’ve brought my car in fairly recently for oil changes and what not. Thankfully, nothing has been acting up too bad, especially considering that my car has over 160K. When I bring in my car for an oil change, I notice that the battery is cleared of buildups and the windshield washer fluid is topped up. It’s small, but it shows he really cares.
I’d highly, highly, recommend this shop! You will not be disappointed!