Baxter Credit Union

The staff is helpful, knowledgable, and responsive. We are moving from a bank who’s customer service is based in India. When I began banking with BCU, the teller gave me her personal line so that I can always call her when there is a question. Their Rainy Day fund pays 1.25% for the first 12 months and 2.5% thereafter! We are moving all of our accounts to BCU after the service we have received! Great job and highly recommend.

This place is horrible. Because I need to make a deposit into another cu, I’m waiting 10 min for one teller as all the employees stand around. Too bad because I could have opened a few accounts her but no way, rude employees

We went to Baxter this week to refi our Jeep and get an auto loan for a second vehicle. Sandy was awesome! She helped us out so much and was so nice. We got great rates (we had called another bank that gave us an APR well above what we got at Baxter) and now are part of a local banking system, which we have never done before! Sandy’s customer service is above and beyond! We are very happy and have even recommended Sandy/​Baxter to others already.

I am sorry. However it was the worst service I have ever had in a banking faclity.
I walked in on a Saturday approx 1130am to open a new account. There was a women at the front desk asked for me to take a seat would be about a 5 minute wait. 30 minutes later still waiting.(never asked my name for a waiting list either). Another customer came in went to the teller line (no one at the front desk) Was given paper work to fill out for new account. While I still had not even been asked if needed anything or advised of longer wait. I went to counter myself to get paper work… I never filled out. Left. I sat there over 45 minutes by this time. I understand Saturday is busy. but should banks should know that many customer only have weekends free and should be staffed to accomidate… I have since gone to a better Credit Union. Valley Bell in Elgin. … Would not recommend this placed to anyone!!!

Great rates with world class service — perfect combo!
Checking accounts that pay 2% and have no fees??? Wow!
+ Auto loan rates lower than the dividends you earn on deposits — why isn’t everyone using BCU!
Full service credit union and I’ve been a member since 1986! Love BCU!

This bank does not know what customer service is, I was out of town and tried to call in a coin order yea right… You can not call the branch direct you have to spend a long time with there toll free number and they will call if someone can take your call so after a few tries I get someone that told me of we are not going to order money this week.

I like this bank because they always put out a «toys for tots» collection box every year. Nice.
Also they have a machine in the lobby that you can use to count your change.
Oh, and a play area for very small kids that you can leave them in while you stand in line and do your banking. Actually I’ve never seen a line here longer than one or two people.
Don’t forget your ID. They go way overboard with it. You can’t even make a deposit without identification/​permission.