AAMCO

Well I came here because it is a transmission place. With the commercials I’ve seen in thought they would do a trans flush. Nope, they were planning to do a drain and fill. Leaving ²⁄₃ of the old fluid in my car. Luckily I saw this and told them. Now I’ve been here 3 hours and I don’t know how much longer I will be stuck here. Should have gone to Firestone for the same service. ARGH! Waited so long it would have been nice if they had coffee and something other than antenna TV to watch. No WiFi in this day and age, really?

I’ve had incredible luck with Sammy the manager. He’s the guy that gets things done right and couldn’t be more fair, informative and reasonable. I’ve bought Hankook tires on 2 of my cars and will be getting a set on my third. I had emission issues and they were absolutely instrumental in helping me getting accurately diagnosed and fixed and gave my car the green light to go over to the Clean air Nazi’s and get passed. I’ve had a host of suspension and alignment issues that they corrected. The oil changes and the most affordable in the county! Nothing against the other guys but when you deal with Sammy you’ll understand — he cares and it shows.

I took my Daughters Acura here for service. They were honest and priced competitively. One of they guys called and said it also needed front brakes. I told him no and I could do that myself, he said just drop off the parts and that they would take care of it for me. Excellent customer service!

Not to be trusted… they tell you they keep a bay free at all times for their oil change speical and no appointment is needed… but they are always «slammed», are «short-​staffed» even though two guys are standing behind counter to explain why after numerous stop-​ins, they can’t take my car in for an oil change. And I might add, the manager does so with a smirking, smart-​assed attitude. Sounds like the review from 2013 is still the same… they don’t want to be bothered with the small stuff. Not smart business as best way to get bigger jobs in auto service is to get car up on lift and inspect it. EVEN when I tried to call and speak to the owner, Tim, with whom I did have a good first conversation with, I still got the runaround from the staff… which killed any confidence I could put in them to perform service correctly if they can’t handle potential customers correctly.

I recently used Crystal Lake Aamco to service my vehicle. They did an oil change, a brake job, and an alignment. They were fast, professional, and courteous! Great Job guys! Keep up the good work. I would definitely recommend.

I had made an appointment for free check engine light on, which is advertised one of their specialties. When I walked in the man at the front questioned me over and over, then said were really busy it will take 15 minutes for some one to pull your car in and check it, and 15 to 20 minutes to get the code. Are you kidding!!! When I had a check at auto zone, the tech walked to the car plugged in small hand held unit and read me the number I needed, in 2 minutes. This place doesn’t want to be bothered with this small stuff, so… definitely not recommended, and their missing the hand book on customer service.