O’reilly Auto Parts

The employees here at O’Reillys have always been helpful and courteous. They have checked my battery and alternator, and checked the fault codes for a check engine light, and given me reliable, reasonable advice; all without treating me like an idiot.

Was informed by employee that sold me headlights that the store could install for me. I had to get my car and drive back, about 45 minutes round trip. Decided to have them do it to save time and energy. Returned to the store and met another employee, of course I couldn’t tell he was an employee. He was dressed in dirty jeans, a hoodie, and baseball hat and had no visible name tag. I informed him that I bought bulbs there and was told they could replace them. He did not hide the fact he did not want to do this. In addition to that he informed me well I don’t really know how to do it but u guess I will try. I then spent the next thirty minutes waiting for him to finish. He came outside without tools and after trying unsuccessfully to pull the bulb out and yanked on the wires announced he was going to get some tools. At this point I decided I was not going to stand in the cold and wait for this man child to figure out what he was doing. He gets his tools and unscrews two of the three necessary screws and proceeded to yank on the headlight and attempt to force it out. He moves on to the drivers side and does the same. He was again unsuccessful. During this time another customer comes out and asked him how he got stuck doing that, his response something along the lines was hell if I know, then he tells this other gentleman he can even change them because in order to do so he has to take my number off. The man leaves and he continues to unscrew my headlights and waits to let me know he can’t do the repair. I cannot believe that a business would offer to do things yet have idiots working for them that would risk damaging a customers car to attempt to do something that they can’t. Needless to say I’m done with them and any other member of this business. Worst experience ever!!!