Once you finally get to the place(it is a separate building from the first that holds the mattresses) they are placed where you can’t see nor touch the mattresses. I think they are re-covered with plastic to look as if they are new! No one place is a trusting company for mattress sales unless they are completely honest. The owner didn’t even move from her seat. Prices are non-negotiable, but maybe you would have better luck then myself!