Keyless Access Locks

I purchased a Kaba Eplex 2000 Series lock through Amazon from B&H Depot, LLC/Keylessaccesslocks.com. The product was received with the interior packaging in a shambles. The product must have been previously opened and returned by another customer. It was also misrepresented on the Amazon Site since when I searched for a E2000 Mortise Lock this sellers Cylindrical lock was what came up. Unfortunately I didn’t get a chance to open the box & install the lock set until after the 30 days was up on their return policy and when I contacted them their customer service was terrible. They made sure to tell me how they do not resell product (a lie) and that they will not take it back. Typical NYC terrible customer service, with attitude! They even had the audacity to blame Amazon for their return policy. DO NOT BUY FROM THIS SELLER!!!

I would give ZERO stars if possible!
Horrible experience!!! Despite claiming they have 18 warehouses, any sales, inventory, or shipping questions go to the same person, the owner, Avi. It is a one man operation. Avi has never returned any of my calls, and I have left messages for 5 days. I was told any order placed before 3:30pm EST ships SAME day. I ordered early morning EST, many hours before 3:30pm cut off, and 3 days later have not received any confirmation my $ 700+ order has shipped. They were aware, I only wanted to place order if they could honor their policy, that being, all 8 items would ship THAT day. I have called 3 times today, and those answering the phone know nothing, Messages have been left for Avi, but he has never returned my calls, and he is the only person who can do anything.
Horrible experience with