Jacob Store Smoke Shop

The above review is offered a 1-​star only because I have to give at least one star. If there was a zero star option, I would have taken it. I will attempt to report only facts from this paragraph to the last several and allow the 1-​star review and the facts to speak for themselves short of my personal conclusion. My conclusion will be included, but surely prejudicial and scathing. I will warn you before it begins.
Mid-​late June, I went to Jacob to purchase a PAX. Expecting to pay $ 200 + tax, I was pleasantly surprised that they offered me a PAX (version 1) for $ 180 cash, the tax wasn’t my responsibility and they wouldn’t give me a receipt. Part of why I purchased a PAX was that it had a 10 year warranty.
In mid July, the (supposed) PAX stopped working entirely.
I got in touch with PAX regarding warranty service and followed all their repair and maintenance instructions to see if I could coax it back to life. Alas, given that nothing would make it work, I sent it back to PAX. When I sent it back, the folks at Ploom confirmed that it was a counterfeit. They (very graciously) offered me $ 80 off a PAX 2 in exchange for leaving the counterfeit with them to dispose of responsibly or to send it back so that I could get a refund from the location that sold it to me (Jacob).
I decided I would go back to Jacob before telling PAX what I would like to do, figuring that if they offered me to get a refund, I would return and get a refund. When I arrived, I was greeted by the exact same gentleman who sold me the PAX and offered me the $ 180 in cash deal. As I explained to him that he (specifically, it was the same gentleman and I had purchased things at least twice since purchasing the PAX and walked in a third time for an accessory for the PAX that they didn’t have) sold me a PAX for $ 180 in cash and told him that his next action would result in one of the following ways:
1. He could tell me to have it sent back to me and I would return with it within a week and he could give me $ 180 in cash.
2. I would walk out, write the worst review imaginable and make sure that EVERYONE I KNOW knows that this business is either run as a scam or so incompetent to be unable to determine when they’re being scammed by wholesalers.
He then went on the offensive, insisting that I stay and listen to his point of view. His first point was that he had all the options in the world and that my actions didn’t actually affect him. Then he explained that he needed 24 hours and that his boss would have to determine what to do. I was about to accept his not-​exactly-​contrite attitude and his offered terms until he answered his cell phone in the middle of our heated conversation on this matter. As he decided to answer his cell phone while we were talking, I began to walk out of the store and he begged for another minute to talk with me. I yelled (I admit despite my generally calm nature) «That’s it! We’re done!» and exited the store, resolute to write this story.
Take this one experience however you would like and don’t read the following paragraphs if you want to make your own conclusion from the story.
If you’re still reading, here’s my conclusion:
If you empower your employees to evade your business’ responsibility to pay taxes by offering cash deals to your customers but don’t empower them to acknowledge your business’ faults, you’ve given them too much power to abuse and not enough to retain a customer base.
I get it: a wholesaler might have scammed you, but as a business owner (admittedly, I own a service business and not a commodity business), I can tell you: I would rather lose a $ 500 and keep the kind of client who pays cash on delivery than make $ 180 and lose a customer who pays on credit. This transaction resulted in my not being a customer there ever again by some combination of poor management, embezzling employees and/​or incompetence.
If a customer comes in angry and delivers you an ultimatum, best business practices would not dictate that you explain to them why they’re wrong because you’re just an employee. Sure, you, personally, have unlimited options but explaining that to the customer when they explain how you cheated them isn’t a great strategy.
I will never shop here again and I urge you not to do so. If I don’t book any gigs for next week, you might see signs that I post on light poles through the neighborhood with this story. The moral of the story: don’t shop here.
As a note, I listed their prices as ultra high end because I’m going to have paid $ 100 over market rate for a PAX 2 since this vendor sold me a counterfeit. Don’t shop here ever.

Ive been to this spot at least a dozen times, and each time it never fails– I just stand there by the item that I want to purchase, and the worker behind the counter just stares at me. I always have to ask him to get up, and come down to grab my item from the shelves behind the counter so that I may purchase it. I’ve never been further into this store, than 7.5 feet– yet it never fails. Perhaps I look like a leper?
Regardless of the sub-​par service, the prices here are reasonable. They have pipes of all shapes and sizes, papers, cigs– E & regular, as well as assorted beverages.
They’re also open 24÷7− because your lungs never stop working, so why should they?