Croton Auto Park

Sales department was very unpleasant. I was looking for a Jeep Wrangler and they didn’t even have one in the showroom. And the sales people ignore you as you walk around the showroom. I walked all the way thorough the showroom with no help so I turned around and left. I went to a different dealership and got the car that afternoon. So because they couldn’t be bothered to help they lost the commission.

No issue with Sales Dept. However the Service Dept. has been a repeated horrible experience. There are 2 men usually deal with, 1 pleasant and helpful the other grumpy, nasty, Ill tempered. Sadly the later is in charge. If we did not have «free» Oil Changes I would never go back, as it is I’m tempted not to. The Waiting area is cramped, loud with no amenities except for decent Coffee. The Kids play area is inches away from waiting area and my luck is almost always filled with couple kids that are loud cranky — probably from lack of anything there for them to do. The waits tend to be long for even simple services, and good luck getting an estimate (never mind it being Accurate) of waiting time from Mr. Grumpy. I can’t wait till my free lifetime (turns out that’s really only 15 according to Grump despite Sales saying Lifetime) Oil Changed to run out so I never have to go to this nasty dump again.

Buyer Beware! Bought a 2012 Ram Truck about 3 months ago. It is quite clear they did NO inspection of their own on the truck. Within 2.5 months of owning the truck, it broke down on a highway. My mechanic discovered not only was the water pump completely busted, but the truck had been rear-​ended and frame is twisted. The airbag light is on, and mechanic got a code regarding the swivels in seatbelts, they need to be replaced. According to NYS law, the dealership should be responsible for the water pump, airbag light, and seatbelt sensors. After a week of them giving me the run around, finally was told they would give us a couple of oil changes. So disheartening. after spending $ 22k on a sale, the owner wont even take or return my calls. He has some other sales man doing his dirty work for him. These people took that truck and stuck a for-​sale sign on it, not even caring what they were selling and to who. We trusted them, and now we know that saying is around for a reason «you sound like a quick talking used salesman». All they care about is closing the deal and that’s it. Disgusting and disheartening.
Not to mention they only gave us 1 of the 2 keys that was in the contract. Took 8 weeks for them to get 2^nd key, we still don’t have it!
To clarify– the truck broke down in the middle of a highway– and a tow truck pick up my husband and towed to our mechanic shop ($ 300). My husband needs his truck for work (hence why we purchased a new (used) car so we had no choice but to get it repaired over that weekend by our mechanic. Our mechanic is also a NYC licenses used car dealer, and he assured us that the dealership should reimburse us the $ 900 for the tow and repair. THEY SOLD US A TRUCK THAT WAS IN NO SHAPE TO BE SOLD AT THE PRICE WE PAID. I even asked for $$ back bc of the rear-​ending discovery— and they offered a few oil changes.

Well, my third purchase at croton auto park was a very significant failure. My sales rep was doing a deal with another customer so he pawned me off to the general manager, both of which know me well. I traded in a 2012 Durango great condition low milage really low under 17k, and I get the «why don’t you lease» conversation for the 99^th time. My credit is good, my pay check is good I shouldn’t have to.
Why lease (rent) if you don’t have to. So he paints a picture of getting $ 2k check to me –and $ 30 decrease in my monthly payment. Not that I ever asked for or needed that. He sells me a new 2015 Durango that is a model lower. Not that I ever asked for or ever needed that. They tried despirately to rectify by taking 15.00 off my monthly but at the end of the day, goes to prove never trust a salesman. Never think I am a loyal customer they will do the right thing. Cause they won’t. In a year I will trade in the piece of crap model and buy Cadillac or Lincoln SUV. Oh well live and learn. The savings I will use as a significant down payment a nice new any thing other then Chrysler/​dodge from croton auto park.

My family and I have purchased 3 new cars from here. Staff is very friendly and have always treated us with respect. Every time I go in for service everyone in the dealership greets me by name. Would and have recommended them.

Arrogant rip off artists. Don’t negotiate price and don’t honor warranty. They give all car dealers a bad name. Go anywhere but here. You’ll thank me

I took my car (Chrysler 300s) for a regular service. I was surprised they charged me $ 250 bucks for a regular oil change, tire rotation and inspection! What a rip off!!!

I was interested in one of the cars they listed on their website, and got down to negotiating with the salesman via phone and internet. Their lot is about a 30 minute drive from my house so I wanted to get into it a bit before popping in and starting from scratch.
After a quick introduction and a few back and forths over the course of a few days, the guy tells me he’s actually not who he says he was, and that he was only using his colleagues email account. I was puzzled why he didn’t tell me up front and surprised that they share email accounts, though it later occurred to me that he may have been swiping someones leads. Who the hell knows.
Anyway, after exchanging initial numbers I was then I told the car in question was not exactly new, but rather a demo with 7000 miles. I found it be kind of lame to casually tell me the car was moderately used (after already talking money) especially since 7000 miles significant affects the value of the car (and consequently the offer I’d make). Anyway, I wasn’t looking for a demo and they didn’t have another in the make/​model/​color I wanted, so I decided to search elsewhere.