Home Security of America, Inc

We have had repeated issues with our a/​c. HSA makes sure a tech is there within 24 – 48 hours, and calls to follow up. We were also sent the wrong kind of tech for an issue in the house, so when I called to voice my dissent, the fee was credited to my account after two phone calls (first guy said «he’d look in to it,» second person got it done right away). Easy to deal with, easy to get help. Recommended.

OMG!!! I am IN Sales & Marketing and this company cannot be worse! Good luck trying to get anything covered or if covered getting anyone out. I had AC issues & was given the number of a contractor gone on vacation. After 2 call attempts each on hold over 40 minutes, I was told there is a «VENDOR HOLD» until the next day!!! I can’t begin to tell all the issues with this lousy company. The best job they excel at is making it impossible to reach them. Read other reviews SAME AC issue!!! Rip off

When our garage door spring broke, we called HSA and then talked to a contractor. The contractor arrived the same day and replaced the broken spring in a short time and we were on our way. Fast and efficient service.

First time attempting to use my home warranty for an AC issue — the automated email was fine for confirming my request. Contacted the local company that HSA assigned to me and they are not available until next week — being without AC in 90+ degree weather is not ideal so I contacted HSA again to see if there were other approved contractors in the area. On hold for 30 minutes, sent email — no response to either. I call back 3 hours later to see if I can reach someone — been on hold for 45 minutes with their ‘customer service’ line without speaking to a single person. Pretty terrible customer service experience.

I have had 2 claims recently and the contractors were fantastic. They were timely, kind and shot me straight on both options. They took care of my house as if it were their own.

Our air conditioning stopped working Friday. Call placed to HSA to initiate service and claim. No provider available. Calls 2,3,4 placed Saturday. No technician could be reached. Sunday, they escalated the claim to emergency. They told us to contact our own technician and to submit receipts for reimbursement. We did. Technician came right away, filled freon, air working. We had the technician call HSA to report work. We just received a call from them that they are denying our claim, which we haven’t even submitted yet, because the technician called after he repaired it, not prior. This same service was covered last year and they told us just to submit invoice. The customer service supervisor was abrupt, ambiguous, rude and took all of 20 seconds to deny the claim. They took three days to not help us, directed us to help ourselves in finding our own service, now refuse to reimburse. Terrible service.

We have had several occasions to use our HSA Home Warranty.
In all cases it was handled efficiently and expeditiously.
We were put in touch with the local repair company, that quickly scheduled a time to come out.
They ordered required parts and made proper repairs, as well as being efficient and courteous.

AVOID AT ALL COST — Horrible experience, they overcharged my credit card by $ 200 and after being on hold for over 20 minutes 2 different times with their billing department, their incredibly rude staff couldn’t offer an explanation and refused to do anything about it. I’m canceling this warranty and filing fraud charges with my credit card company.

I just purchased a home on ⁴⁄₁₅ and am having issues with my plumbing. Called to request service and got a vendor assigned to me. The vendor called and I scheduled the appointment. After reading reviews of this vendor, I called HSA and wanted to cancel the appointment. They not only informed me that I would have to cancel, and then hang up and call back to reschedule it, but once I did that because I already had an appointment with the company, that until I let that specific company come out, I could no longer schedule with any other company. They are literally forcing me to keep and appointment and let someone come in from a company that I do not want to use but have no choice according to them. 18 days into a warranty and I am already disgusted with the level of service.

Absolutely terrible experience. Avoid at all costs. Our gas water heater stopped working properly. Filed a claim with HSA and it took 4 days for a contractor to come out. He determined parts needed to be ordered and filed the request with HSA. After 10 days and combined 6 hours on-​hold, they haven’t even authorized the parts to be shipped! I cancelled my claim. Saving a couple hundred bucks to wait weeks for hot water isn’t worth it. LOOK ELSEWHERE FOR HOME WARRANTIES!

Horrible customer service! I have had to enter two claims and each time it took 20 – 25 mins to get to a human through their automated system. For my third claim it took 45 mins!!! Then 30 minutes more for them to enter the claim. Just ridiculous. Buyer beware!!!

Customer Service is bad, rude and unhelpful.
The general procedure is nothing is happening, so you call, you wait 40 minutes to talk to someone who can only confirm that the address you have is accurate, nothing more, they direct you to someone else, you wait another 40 minutes to talk to them so you can find out they don’t know anything.
No one knows anything, no one is responsible for anything and it’s not their job to do anything so just sit here and listen to the guy on the «on hold» recording explain that HSA knows how valuable your time is over and over. You have no idea what they are doing and if you ask them what you are supposed to do, or what they are going to do, they get irritated and act like your crazy for asking.
The process is slow and aggravating. I suspect the positive reviews are fake, because all of the negative ones ring very true with my experience.
I don’t give them credit for replacing my washer, that was the service we paid for. I can only imagine what it would be like if there was a critical issue, like the heater failed.
I understand why Unilocal makes you pick at least one star, but they should recognize how excruciating it is for people who want to leave zero.

*an update* We had the blower motor stop working on our furnace. They are sending someone out the same day. I will keep this updated, but we are so relieved to have a positive experience after the last negative experience.
The only reason I am giving them any stars at all is that our first issue, a leaking dishwasher, was fixed without any problems. After that, trying to get one of their vendors to fix our clogged and leaking kitchen sink has been a nightmare. After almost a month, it is still not resolved. I’m beginning to think this is a scam sold to homeowners when selling a home.

My most recent experience required calling on 2 warranty issues. I was very pleased with the ability to send my issues on line and the quick response from the contractors. One issue is completely resolved, the other issue is apparently not covered under the warranty. I am not sure why it is considered normal wear and tear, but I have not yet had an opportunity to follow up on that denial.

I’ve been using HSA home warranty for more than 7 years. The contractors were really great and very professional always. They resolved the issues right away. the Customer service was really helpful! I only paid deductible to fix my pool motor. The pool contract fixed the motor within a week.

STAY AWAY FROM THIS COMPANY IF YOU WANT TO KEEP YOUR SANITY. I have used HSA for almost a year now and I can unequivocally say that they have to be one of the worst companies I have ever done business with. Call in with a claim and you’ll stay on the line at least 45 minutes to an hour. Although a voice will come on every few minutes to remind you how important your call is to them. It’s practically an insult to your intelligence.
I made my most recent claim several weeks ago. The freezer in my side-​by-​side refrigerator wasn’t working. They sent out ABM Appliance in Las Vegas. Two men came out. One to do the work and the other to watch. We were one Stooge short of three. Bottom line they said they couldn’t find anything wrong and suggested I defrost the freezer and everything would be fine. I did that although I lost a lot of frozen food in the process.
It worked fine for several days and then went back to it’s original broken state. I called today and of course waited 17 minutes (surprisingly short by their standards) to speak to someone who set an appointment for a second company to come out. Looking at my claims on their website I asked why my original claim was denied. (Probably why the two stooges said it would work fine after I defrosted the freezer).
I was then transferred to someone who could answer my question. After another 20 minutes waiting on the phone a very nice lady apologized for my problem. Then went on to apologize another 5 – 6 times but couldn’t answer my question, «Why was my claim denied?»
Since my policy is approaching it’s end date HSA sent me an invoice to renew for another year. I paid $ 630 for year one and they wanted me to renew for another year at the low low price of ONLY $ 974. An increase of over 50%. DO THEY THINK I’M STUPID?
I have already signed up with Choice Home Warranty, which by the way has a 9.9 rating on
. I bought a three year policy that now included my pool and ceiling fans (not covered by HSA) and the cost was $ 465 per year with a $ 45 deductible, ($ 20 less than HSA’s). They also gave me an additional 3 months free.
Free yourself from aggravation. Don’t go with HSA. You’ll be much happier with any other home warranty firm.

Please do yourself a favor and do not buy this warranty. This is a SCAM. I have reported two claims with this company in last couple months and on both occasions they did not have a service provider in a highly populated area like Boston. Their call center is awful, in the last 2 days alone I have spent more than 6 hours on hold trying to speak to someone. When someone picks up they don’t have an answer and you get transferred and put on hold again.
This company is first time home buyer’s worst nightmare. Consumer courts and BBB should shut this company down.
They are making money off of innocent home buyers who fall in their trap. I wish I could give a zero rating !!!

I am rating my home warranty policy only. All of the customer service employees that I’ve spoken with have been very courteous and have done their best to explain processes to me (if I was rating just them my rating would be much higher).
I HATE MY POLICY, and I doubt I will every try to use it again. If 0 was an option, then I would have chosen that. Unfortunately I am forced to give HSA 1 star that they most certainly do not deserve.
I’ve attempted to make a claim three times, only actually started a claim process twice. Unfortunately my 1 year home warranty that was included in my closing package is virtually useless. I would have rather have been give the $ 645 in cash (it would have covered far more of my expenses).
My first HSA experience was before I even moved into my home. We had a water heater in desperate need of replacement due to rust, but when I called HSA they said it’s not broken so they won’t cover any of the cost. Oh great. So you would rather I waste hundreds of dollars to «repair» a dangerously corroded water heater that will need to be replaced within the year anyway? No thank you. I just sucked it up and ate the cost of a new water heater.
Then within the first week or so of being in our home our pool pump went out. I called HSA, they sent over a pool service company who reported back that it appeared a wire had been cut. So HSA stamps a big fat NO on my claim since there is no way to prove I didn’t do it myself (yeah, cause I have all these tools and wire cutters lying around and I just love having to deal with HSA). Oh, and when I stupidly made the mistake of using the same company they sent out to actually replace my pump it took 2 months to get a copy of my invoice — ridiculous! What a horrible company to recommend to a home owner.
More recently we had a small gas leak, so I called HSA. They said that they would send over XYZ company to fix it, but as I was on the phone I looked up this company and they have a 1 star Unilocal review… I don’t want a 1 star service attempting to fix my gas leak!!! So I told them no thanks, I’ll get quotes from other companies. HSA promptly told me that if I use another company they will only cover up to the amount that XYZ would have charged, max of $ 500. I said ok fine. Well I had it fixed by a reputable and competent company, and now HSA will only cover $ 215 — what? This isn’t even ½ of what I paid (nor is it even ½ of what I was quoted by other companies).
So to sum it up, HSA is a SCAM. Sure it seems like a reasonable home warranty price when you first purchase it, but they will run you in circles, recommend the absolute worst service companies and do their very best to not have to reimburse you. DON’T WASTE YOUR MONEY.

HSA Deserves ZERO Stars… HSA sucks worse than my natural hair color!
To anyone who is considering this «service” – or is advised to pay for it by their realtor – Please, please DO NOT waste your money!
It is a SCAM – this crappy «service» will reject everything you attempt to fix in your house! They’re favorite line, «This is not covered in your contract.»
Just had a broken air conditioner rejected… Last month, a complete rejection of a plumbing issue.
This company SUCKS!

Company replaced my broken oven after three months of service calls then tried to collect on a deductible that was taken out of my reimbursement. The best part of it all is that you can never get in touch with them unless you spend 30+ minutes on hold waiting. As if I have nothing better to do but wait on hold and be transferred to wait again just to fix an issue I keep being told is resolved. So far have spent over 3 hours waiting to fix this issue and have been told it has been fixed three times now.
I honestly believe they are scam artists, sending threatening letter demanding payment for something paid already. All I have to say is that if I receive another threat I bet my family of high profile lawyers are better than yours, and I have all the proof I need for a harassment lawsuit.