Culver’s

The manager was very rude and yelling at people and customers as of what I saw, that attitude needs to stay at home and yelling is not how people learn. Sorry, but I would rather drive 30 miles to eat at a culvers rather than eating at culvers in cp. the only reason I gave 1 Star was because we got our food, and it was delicious, but for me, it’s the people who make all the difference.

Generally speaking, I love Culvers. The food is excellent for fast food, and the staff is always friendly. The quality is superb.
However, the location in Cross Plains seems to be an anomaly. While the food is good and the staff is friendly, the service is terrible. I don’t use their drive-​thru service anymore, because I have never had an order come out correctly. Whether it is the wrong item or missing fries, it just isn’t what was expected.
I now just go into the lobby for take-​out. Yes, it is a pain to park the car and go inside, but at least I can watch them load the food in the bag.

Culver’s butter burgers are the only fast food burgers I’ll ever eat, they are sit down restaurant quality if not better. I also really enjoy their breaded chicken really nice pieces of all white meat tenders. And the cross plains mount horeb and dodgeville locations have a rewards program which I’ve been using for a while now, I haven’t earned a reward yet so I’m not sure what they are, but I’m close! There are also days where they offer really good deals on specific items (like hot fudge sundaes on national hot fudge sundae day, or dollar burger day) those are some of my favorite times to visit. Also super friendly staff!

Service is A+
From when we order our food till when we leave, you can tell that service and smile has been instilled from the beginning.
As little children will do, mine spilled her lemonade all over the table. The Culver’s staff was right there wiping everything up without an attitude or eye roll. I appreciate that from the teenager helping us.
Thank you!

Great service that results in a butter burger, cheese curds and root beer. This place is clean and the service was quick. Not sure about the comments below. The food was fresh and hot. Always end the meal with a custard… ahh the flavor of the day! It is considered fast food… but it is far better than the fast food competition that is out there.

The Culver’s chain as a whole is a great fast food company. However this particular franchise is sub-​par compared to other locations. Unfortunately this one is closest to my house, so if I have an occasional hankering for frozen custard this is the most convenient. It is nice to have a not-​so-​great Culver’s close by though since it keeps me from going there too often.
What’s wrong with this place? Mostly the service… the incompetent service. Every time I go there they mess up my order. Let’s see, there’s the time I waited 15 minutes for a cup of coffee in the drive through, there’s the time I ordered a chicken sandwich at the drive through and brought home a bacon cheese burger, there’s the time I ordered a cookie dough caramel concrete mixer and I had to tell them how to make it, there’s the time I ordered a small lemon ice and they over charged me and it took 3 people to figure out what the correct price was, there’s the time I had a coupon and they didn’t know how to apply the discount. With all orders there are always a long wait, even if I am the only person in line and it’s for a simple quick order. When it comes to making corrections the people working there are not friendly. Cross Plains is «famous for friendliness,» but you’d never know it eating there. If you find yourself on highway 14 and need to get «Culverized,» I suggest waiting till you get to Middleton or Spring Green and go to one of those Culver’s.

This is not my favorite Culver’s but the food is always fresh, prices do seem a bit higher than other Culver’s. They offer breakfast at this location, I have yet to try it. Service always seems efficient with only a few times where things took longer than they should have.

I love Culver’s. For some reason I never recognized Culver’s and always skipped it for somewhere else. That was a big mistake. I started going there more often and started getting the butterburgers. I love them so much. This location is like many of all the other Wisconsin Culver’s locations. Always good service, etc… defiantly recommend this over this over other fast food locations in the area.

Stopped in for a custard treat after a day of traveling.
As Culver’s does just about everything right, so did this location.
Super nice counter lady gave me a mom’s size portion of custard.
Can’t go wrong with Culver’s.

On our way back from Taliesin we stopped in here for lunch.
Like all Culver’s, this is a nice, clean, well-​run operation.
I tried the brisket sandwich and it was pretty good.
Let’s not kid ourselves though, I really stopped in for the custard and it was great!