Jiffy Lube

Good customer service. They are fast and overall friendly. The coffee in the waiting area sucks, but I don’t come to Jiffy Lube for coffee though. No complaints here.

I have been coming here since I moved to Bowie in August from Richmond, VA. They always do a great job. They are fast and not pushy with extra services. The only issue I have that is keeping this from being a 5 star is that EVERY TIME i got here, my khaki leather interior, always has black smudges from their hands. They get my steering wheel the worst but it has also been on my seat. I went here this morning for my standard oil change /​tire rotation that I have to get every 5k miles (Ford recommended) and I had the black smudges on the steering wheel again. Most people this is a minor thing, but I am a germaphobe so it really gets to me. However, the service is so good and fast and they are so friendly and not creepy, that I will keep coming regardless of this issue.

I have a Jiffy Lube that is less that 1 mile from my home but I have no problem going out of my way to for a job done well. We service all 3 of our cars with them. The service is consistently great and we trust them with our cars.

Ugh… cars… why can’t they just take care of themselves. It is 2011 already! Can’t they just change their own oil? Stupid, lazy car…
Since that hasn’t happened yet, I was forced to go get it done myself and was pleased with my choice. I had a regular, trusted Jiffy Lube back in Austin and we all know how scary it can be to have to find a good and honest service place.
Fortunately, their professionalism was consistent and the service was quick. Now my car is running clean again and hopefully (fingers, toes and legs crossed) it will give me a little less to worry about.
(P.S. POS Ford Focus of mine… this new oil doesn’t mean I like you. Still hate you…)

I’ve been to Jiffy Lubes in Florida, California, Colorado, and a half dozen or so in the Washington, DC area, but this one is the best. The level of professionalism is very high among all of the staff. The technicians are experienced, friendly and personable. They remember me and my car here.
Their vision, it seems to me is to go beyond customer expectations and provide a high quality service quickly and consistently. If I had to take a guess, there mission is not to sell unnecessary services, but to retain customers by giving them only what they want and need and that message comes across very clearly.
I know this sounds like a shameless promotion, but I really AM that impressed. Especially after the last few times I have come here. There are two Jiffy Lubes closer to my house, but I will always go to this one as long as they continue to be the best.