FedEx Ship Center

It’s rare to leave a 5 star review and frankly the situation with Fed Ex almost started as a 1 – 2 star review; however, Helena and her team took over where the generic customer service person left off.
I was expecting an international package and missed the first delivery attempt so I went online and signed/​released the package for the next business day. I came home the next day to a Fed Ex door tag. called the main Fed Ex number. I poke with a young lady who told me the drivers do not have the ability to see when packages are released so I would have to be at home to sign or go pick the box up after hours. I probed a bit asking why there was a sign and release capability if it wasn’t information that would be given to the drivers. She didn’t have a response and told me I should probably wait until the package is declared undelivered and then go to the location and pick it up. At that point I asked for her supervisor.
Instead of her supervisor I was transferred to Helena, and thank goodness! She told me the driver had the release information but was unable to scan it in. He tried multiple times without success and even called her to ask for alternative options. She told me they would figure out how to get my package to me the next day and we hung up. About an hour later Helena calls me back and asks if it would be ok to get the package to my house that evening… unheard of. I told her I would be home and would very much appreciate it. The same driver who was unable to release the package stopped by about an hour later, in his personal vehicle, to deliver my package. Never have I experience such an awesome level of customer service! The delivery was followed up with two separate calls from FedEx personnel to confirm I received the package.
I looked on the FedEx website for some way to acknowledge Helena and her team but couldn’t find anything. I’ll keep looking and may even call the location and ask for a supervisor just to rave!

It all started on New Years Eve 12÷31÷14. This was the day a 2 day delivery package was to be delivered by Fed Ex. My wife was home all day expecting the package. Once 8PM rolled around my wife checked the status on email. To her surprise, an attempted delivery was made with the notes, «Customer not available or business closed.» Once my wife saw this she went to the door to look for a door tag. Nothing.
Too late to call the local office, our only option was to wait for delivery on ½/​15. We had plans on this day, enjoying the New Year, and arrived back home around 7pm. Again no package, and no door tag. Checking email it showed that a 2^nd attempt to deliver was made with the notes «Customer not available or business closed.» She called 1−800-GoFed Ex and discovered the package was at the local office on Baldwin Ave. We arrived showed our credentials, received the package. When my wife started to share the ordeal of what had happend, how to get a refund for Fed Ex clearly did not deliver as promised, she was met with flippant attitudes, and brushing off, as to this is not a Fed Ex problem. The woman behind the counter would not stop to listen to my wife as she explained the problem.
That night I sent an email to Lee Cunningham Manager Station Operations, about the whole issue. He responded the next day with what felt like a heartfelt conern, and asked for the tracking number to address the issues concerning the 2 day delivery.
22 days later, with no response from Lee I emailed him about the refund issue. He explained that he followed up with his employees not leaving door tags, and I will need to follow up with the shipper for my refund.
Lee was able to correct the refund issue for me, however here is what to expect from this location:
–Drivers that DO NOT attempt delivery, yet lie and say they did
–Not once but twice
–Employees that cannot be bothered with customer concerns
–If Fed Ex is concerned stay with 5 day shipping, for paying extra only costs YOU time/​gas/​a day of work.
I will gladly wait in line at a USPS location then go through this ordeal again.
Be aware.

It feels silly to review a FedEx Ship Center, but they tend to vary in service, so I suppose it’s beneficial. For such a hub of shipping activity, this location is run well. I drop off packages for work now and then, and just recently had to visit quite a few times to ship boxes for Christmas. I always print out labels at home, so when I come in, I make sure an employee sees me and directs me where to drop my boxes.
They scan them quickly after I leave, with is always a source of relief for me, and there never seems to be much of a line. Pleasant dealing with them.

FedEx goes by the rules on delivery, whgich is fine, and they have great late hours and convenient pick up locations, so it always works for me.
I watched an idiotic customer go nearly postal on a FedEx counter person in the Crofton, MD facility, and the employee did a masterful job of keeping his cool, even though the customer was an idiot who had no idea how or when it is approriate to complain. When the customer crudely and violently verbally assaulted the clerk, the clerk merely responded with «I love you too, sir». I have to say, they are nothing if not professional. When my turn came, the package was right there ready for me.

I had a driver who waited til the last delivery attempt to put the door tags on my door. This left me little to NO time to negotiate a time to get my package. Truthfully my biggest gripe is with FedEx customer service since they had issues of their own.
So much so, i would never use them for any of my courier needs.

Super friendly and helpful staff and hardly any lines to be had — even in the middle of the week. How ’bout that? Any serious packages I have, I will know be sending through FedEx instead of UPS. I’ve never had a problem with them getting packages there on time and, although slightly more expensive, it’s worth it for the peace of mind and the ease of the transaction. No bad at all!

Always a line but thats any FedEx. The lines moves pretty fast and the workers are always ask if you want a reciept.

This is a good location. I only ship stuff FedEx or UPS because the post office is crap. (they lose stuff and dont care)
The only thing i dont like about this place is you have to have exact amount of cash to pay because they dont have change. This has happened a few times to me. I had to either write a check or use a card. Thats why its 4 stars not 5.
(cool little thing if you look at the fedex logo there is a arrow between the E and the X you have to look closely but its there i think they call this the empty space concept. Look at the logo right now you will see it google it)

@fedex @fedexdelivers — lori c/​s was excellent — she explained why FedEx screwed up my package apologize because my package not as center as promised — called the driver got my package off the truck and hand-​delivered to me — 5 stars to Lori and FedEx customer service team — worth my 2 plus hours of driving to pick up a package that i paid to have delivered overnight #happycustomer

Excellent customer service at this branch.