Automotive Concepts

These guys do a hack job, lie lies lies. Stay far away. Look at the BBB and see their rating! Then look on cyber drive
they have had several business names in the five years they have been around. That’s to avoid the negative ratings and taxes. RUN, don’t walk away!

Pros:
Decent amount of merchandise (Kenwood fanatics!)
Knowledgeable employees
Cons:
Slow service, waiting time can be hours only 1 garage (entire staff works on 1 car)
Once you buy, customer service declines heavily, no support
Decent place to browse, but please do your research and find a place with better customer service. Got a navi hooked up and was told one feature during installation and a whole different story afterwords (buying extra accessories). Now I am not able to update the navi without coming out to the shop and paying $ 40 per update.
Problem could of been avoided if Joe had informed of the piece needed for updates (*vital information). Gave me the choice of either a re-​installation of the piece in which I should have gotten at first, but didn’t because he insisted it could be changed easily later on. When reality was they just didn’t have the cable in stock. Or $ 40 every update… right.
Advice:
Find others who have the resources to support before and after a purchase.

good merchandise, decent prices, but most of all a very helpful staff willing to work with you. i came here to have some insurance work done after my 3 series was broken into. sam and oscar were more than willing to deal with the insurance adjusters to help streamline the process (it was rather complex as i had a good deal of aftermarket equipment that was stolen, broken, or left behind, and each component and wire had to be accounted for). the staff was so friendly and helpful that i will likely be back to have work done on my jeep!